Customer reviews from ecovacs.com
ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Average customer rating
4.1
(488 Reviews)
Rating breakdown 488 reviews
5 Stars
242
4 Stars
142
3 Stars
40
2 Stars
37
1 Star
27
82%of customers recommend this product.
(
376 out of
460)
Customer Reviews for ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Posted by: LWTAustinTx
from Austin, TX
Verified Purchase:Yes
I purchased one and the batter would not charge. Spent a lot of time trying to get it to do so, then finally gave up and exchanged it.
Got the second unit, more hours spent, same problem. Would love to have one work.
Got the second unit, more hours spent, same problem. Would love to have one work.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, December 27, 2019
Hello,
We're sorry to hear about the trouble the robot has been experiencing. Please check to make sure the power switch is in the "I" position and not the "O" position. If it's in the "O" position the robot will appear to be charging even though it is not and will not run. If the trouble continues, please reach out to us at customerservice@ecovacs.com attention Steve and we'll be happy to offer further assistance.
Best,
Ecovacs Customer Care
We're sorry to hear about the trouble the robot has been experiencing. Please check to make sure the power switch is in the "I" position and not the "O" position. If it's in the "O" position the robot will appear to be charging even though it is not and will not run. If the trouble continues, please reach out to us at customerservice@ecovacs.com attention Steve and we'll be happy to offer further assistance.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Posted by: Cheryl too
from Orange County, CA
Gender:Female
Verified Purchase:Yes
I spent hours trying to make this work. I couldn't and I returned it.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, December 27, 2019
Hello,
We're sorry to hear your Ecovacs experience was less than perfect and that you decided to return the robot. Should you ever decide to try our brand again in the future, please don't hesitate to reach out to us at customerservice@ecovacs.com with any questions you may have. We'll always be happy to help out.
Best,
Ecovacs Customer Care
We're sorry to hear your Ecovacs experience was less than perfect and that you decided to return the robot. Should you ever decide to try our brand again in the future, please don't hesitate to reach out to us at customerservice@ecovacs.com with any questions you may have. We'll always be happy to help out.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Posted by: beachsun2019
from San Diego, CA
Gender:Female
Verified Purchase:Yes
Have used the Deebot twice. Just purchased one month ago - fantastic!
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Jasonjason
from Chicago, il
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works as expected! Great so far, cleans fast, quiet, and mapping feature is useful
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
4
Love the mapping and organized cleaning pattern.
on December 12, 2019
Posted by: Pomonabill220
from Pomna, CA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this from watching a youtube video about robotic vacuums. I was very surprised at the low price for a vacuum with LIDAR mapping. I also have a Roomba but never really liked the way it banged into everything and random cleaning pattern. Often it would miss spots. Also like the dual brushes on the Deebot. Really seems to help with edge cleaning.
Wish the rotating brush had a beater bar in it, but I understand that this is patented by Roomba. The Deebot still does a VERY good job of cleaning. I tested it by running my Roomba in the kitchen on the carpet for a full clean cycle, then ran the Deebot and saw how much additional dust and dirt it picked up! I was impressed!
The android app is a little slow and laggy, and stops updating sometimes, I have to reload the map an it picks up. I wish there was an option to "lock" the map and NOT have the vacuum add to the existing map. I understand that keep out areas can be drawn, but the resolution is low and drawing an area is a little tricky, but at least it can be done!
Overall, for the price this vacuum is great! Also ALOT quieter than my Roomba!
Wish the rotating brush had a beater bar in it, but I understand that this is patented by Roomba. The Deebot still does a VERY good job of cleaning. I tested it by running my Roomba in the kitchen on the carpet for a full clean cycle, then ran the Deebot and saw how much additional dust and dirt it picked up! I was impressed!
The android app is a little slow and laggy, and stops updating sometimes, I have to reload the map an it picks up. I wish there was an option to "lock" the map and NOT have the vacuum add to the existing map. I understand that keep out areas can be drawn, but the resolution is low and drawing an area is a little tricky, but at least it can be done!
Overall, for the price this vacuum is great! Also ALOT quieter than my Roomba!
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: tecstar100
from California
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have owned the Deebot 900 for 5 weeks and it does a good job if I do my part, picking items up that it will get tangled with. Amazes me how much material it picks up each time on a daily basis. It did lose a sense of itself when it got stuck and ended lifting itself off the floor. That messed the map up and I had to delete the program and reinitialize the unit and it's back to perfect. It's a great supplement to regular vacuuming of which is now done half the frequency as before. I love this unit
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Darlene 7
from Cleveland ohio
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] After if mapped the first floor I was able to spot clean where needed with the app. Also loved setting it loose in the bedrooms to clean under the beds. I have recommended her to all my friends.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: LarryB_in_FL
from Safety Harbor, FL
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've been pretty impressed with the Deebot 907 I bought to replace a cheaper, dumber model. It does a good job of navigating the house, cleaning in a back and forth that is very thorough. And when it runs low on battery during the cleaning, it returns to the base to recharge and then picks back up.
Criticisms include:
1. My home has presented it a few challenges, and I have been surprised by some of them; there are several places where it has gotten itself trapped and "called for help".
2. It has significant issues with small floor rugs, like in the bathrooms.
3. I had to tape the charging station down, or the unit would not dock with it (but would push it).
Criticisms include:
1. My home has presented it a few challenges, and I have been surprised by some of them; there are several places where it has gotten itself trapped and "called for help".
2. It has significant issues with small floor rugs, like in the bathrooms.
3. I had to tape the charging station down, or the unit would not dock with it (but would push it).
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com