Customer reviews from ecovacs.com
ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Average customer rating
4.1
(488 Reviews)
Rating breakdown 488 reviews
5 Stars
242
4 Stars
142
3 Stars
40
2 Stars
37
1 Star
27
82%of customers recommend this product.
(
376 out of
460)
Customer Reviews for ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Customer Rating
2
So frustrated
on February 18, 2019
Posted by: Mumziepooh
from Houston
Gender:Female
I purchased this in May and loved the job it did in my home. It was about 1800sqft down stairs only and had no problem. Mapping worked well, loved it. We just moved to a new house - all singe story and 4200 sqft and it’s a totally different experience. I have yet to get my house mapped. It has never once returned to the docking station. It loses its maps all the time. It loses its connectivity. I just literally put it on the dock and then told it to recharge thinking it would scoot off and roll back on to charge and instead it’s wandering around relocating. I’m so frustrated.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, March 4, 2019
Hello,
We're sorry to hear about the issues with the 900. To assist the DEEBOT with creating the map, try enabling the continuous cleaning mode in the app so that after the charging dock gives the machine a full charge, it will continue going out to finish building the map. As for the unit having difficulty returning to the charging station, please make sure the charging dock is located in an area with a few feet of space clear on each side, and to start the unit's cycle from the dock itself so it has an easier journey home. Should you need further assistance, please don't hesitate to reach out to us at customerservice@ecovacs.com.
Best,
Ecovacs Customer Care
We're sorry to hear about the issues with the 900. To assist the DEEBOT with creating the map, try enabling the continuous cleaning mode in the app so that after the charging dock gives the machine a full charge, it will continue going out to finish building the map. As for the unit having difficulty returning to the charging station, please make sure the charging dock is located in an area with a few feet of space clear on each side, and to start the unit's cycle from the dock itself so it has an easier journey home. Should you need further assistance, please don't hesitate to reach out to us at customerservice@ecovacs.com.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Customer Rating
5
Smart, methodical little robot!
on January 24, 2019
Posted by: Rocky Mountain Matt
from Denver, CO
Gender:Male
[This review was collected as part of a promotion.] Just purchased the Deebot 900, set it up and got it running. This little thing is amazing! The map it builds of the space it's cleaning is spot on! Then watching it go do its thing -- it's almost like there is a little guy in there driving it around. It is very methodical in how is cleans the space it is in. The only real ding is, I feel that the instructions on getting it connected to your home wifi could be a little better. I am a pretty tech savvy guy, so I was able to understand what was happening after a couple tries and got it working. But I could see how it may be a little frustrating to some. All in all, I think this is going to make a big difference around the house! Great product!
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
5
Amazing little cleaner!
on January 11, 2019
Posted by: MRowly2019
from Brisbane, Australia
Gender:Male
I have been using Alfred (Deebot 900) for a little over a month now and I have to say I am significantly more impressed than I thought I would be. He is smart, efficient and so easy to use.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
1
Battery dead in 5 mos, no replacements available
on January 11, 2019
Posted by: Paperweighted
Gender:Female
We liked the Ecovacs Deebot 901 initially after purchasing it in July 2018. The app and mapping worked pretty well; we love that this model will vacuum on a grid instead of randomly, easily scheduled daily cleaning, and it can be directed to a specific room on the map. It sometimes had trouble getting itself back to its charger and the battery life was shorter than advertised (could not vacuum around 800 square feet in one charge). The Alexa connection is pretty bad so I wouldn't count on that unless they improve the skill significantly. Overall we would have given it 4 stars but then it stopped working completely after we'd had it for only five months.
We reviewed and diligently followed the troubleshooting instructions from the manual, which seemed unlikely to solve the problem but we gave it a go nonetheless (connect and disconnect repeatedly while waiting minutes in between, hop on one foot, rub your tummy while you pat your head)... not surprisingly, troubleshooting accomplished nothing beyond wasted time and increasing frustration - problems you buy a smart device to help you have less of. Apparently we have to replace the battery. 5 months into having a product used moderately, as directed, and it needs a new rechargeable battery already? And it isn't under warranty?
What's worse is there's no replacement battery for the 901 to be found anywhere on the entire internet, so we basically have a big round paperweight. Based on this experience, we won't buy another Ecovacs device again.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, March 4, 2019
Hello,
We are sorry to hear the DEEBOT is having battery issues. The DEEBOT 901 comes with a one year limited warranty and if you could please reach out to us at customerservice@ecovacs.com attention Steve we'll be more than happy to assist with the problem.
Best,
Ecovacs Customer Care
We are sorry to hear the DEEBOT is having battery issues. The DEEBOT 901 comes with a one year limited warranty and if you could please reach out to us at customerservice@ecovacs.com attention Steve we'll be more than happy to assist with the problem.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Customer Rating
5
Our First Robot Vacuum
on December 29, 2018
Posted by: KMHouston25
from Houston, TX
Gender:Male
[This review was collected as part of a promotion.] We chose this vacuum in lieu of a mid-level Roomba. While I do not have any past experience to compare to, it has done a great job for us so far! It is quiet enough to run while home, and “smart” enough to run while away. We move one of our kitchen rugs out of the way when running it, but that rug proves troublesome even when manually vacuuming. The first couple runs the bin was completely full, but after running it a few consecutive days it only fills up a quarter or halfway (two kids and two dogs). We are having some trouble with mapping our entire downstairs on one charge (about 1700sf), so I’ve closed off a few doors until we can figure out how to add those rooms on. Overall we are very happy with this vacuum!
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
5
We LOVE this thing!
on December 8, 2018
Posted by: CJLovejoy18
from Jacksonville FL
Gender:Female
[This review was collected as part of a promotion.] We just got our Deebot 900 a few weeks ago. Word of advice: commit to that first complete mapping. We were about to throw in the towel because it seemed it was never going to happen: obstacles got in the way, pets got in the way, it keep repeating rooms we didn’t care about, etc. When we finally cleared the floor of potential pitfalls and got out of the way, we had a complete map (it may take a recharge...make sure you have continuous cleaning enabled). Now we can take advantage of all the functionality this device has to offer like custom and scheduled cleanings. We had a Roomba and it stank. The 900 not only has tremendous suction, but it is beyond thorough as you’ll see from the cleaning path on the map. I don’t know that we’ll ever have to vacuum again; it’s that good!!!
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Geoffrey k
from Maine
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Been using the vacuum for about 3 months and I does a great job. The only thing that needs work is it does not like light weight rugs and sometimes when it gets stuck it recreates a copy of the map and attaches it to the existing map. This requires me to delete the map and start over.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: ELTIO12345
from FORT WORTH
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] For some reason that we don't know the deebot never can to clean the carpet, but it's did when was a new, after that lose to location.
(click to see the video)
Response from ecovacs.comBy Customer Care, March 18, 2019
Hello,
We are sorry to hear the DEEBOT is acting up. Please reach out to us at customerservie@ecovacs.com attention Steve and we'll be happy to help get the unit back up and running properly.
Best,
Ecovacs Customer Care
We are sorry to hear the DEEBOT is acting up. Please reach out to us at customerservie@ecovacs.com attention Steve and we'll be happy to help get the unit back up and running properly.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com