Customer reviews from ecovacs.com
ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Average customer rating
4.1
(488 Reviews)
Rating breakdown 488 reviews
5 Stars
242
4 Stars
142
3 Stars
40
2 Stars
37
1 Star
27
82%of customers recommend this product.
(
376 out of
460)
Customer Reviews for ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Customer Rating
2
Good vacuum power TERRIBLE app
on May 3, 2019
Posted by: SCislandJoe
from Hilton Head, SC
Gender:Male
[This review was collected as part of a promotion.] I have been using the Deebot 900 for just over 6 months now. I am very pleased with the vacuums power, brushes and the overall job it does cleaning. My biggest issue is with the app and the mapping. First off the app only works with smartphones and is a battery hog. It would be really nice to be able to control this thing from my laptop/iPad. Every time the vacuum runs you will need to manually shut down the app after the cleaning cycle or it will drain the phones battery very quickly. Creating boundaries for the map is not the easiest due to the app stuttering and freezing if there are multiple boundaries. As far as the mapping goes, it took us over a week to get a good map and I had to follow the vacuum around creating no go zones every time the vacuum got stuck, and it gets stuck often (this was a 2 hour process). Even with a good map, proper boundaries set and without moving the charging dock (or the furniture/whats on the floor/etc) the Deebot has a hard time finding the dock and at least once a week can not figure out where it is at the start of a cleaning cycle and tries to create a new map. At this point I spend more time trying to get the app and map to function properly than it would take to vacuum my house with the upright vacuum we have.
This would be a great robo vac if Ecovacs could get their app more stable, across more platforms outside of smartphones and work on the vacuum location mapping.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, May 15, 2019
Hello,
Thank you for your feedback. We're constantly working to improve the quality of our products and our app, and feedback like this helps us to make these improvements to provide a better user experience. We're sorry to hear the app has been causing some trouble for you, and if you could please reach out to us at customerservice@ecovacs.com attention Steve we'll be happy to help out with the issues.
Best,
Ecovacs Customer Care
Thank you for your feedback. We're constantly working to improve the quality of our products and our app, and feedback like this helps us to make these improvements to provide a better user experience. We're sorry to hear the app has been causing some trouble for you, and if you could please reach out to us at customerservice@ecovacs.com attention Steve we'll be happy to help out with the issues.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Posted by: RhavinBott
from Sacramento
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] After having the n79 model I finally upgraded to the 900 series. The mapping feature is amazing! The vacuum doesn't bang into everything and when it does it slows down because It can see where it's going for the most part. It does get stuck on the transitions but only temporarily. The fact you can have multiple virtual walls makes this style blow the lids off of the other. I have probably 12 area off limits for the virtual walls. That would cost me more than the vacuum on some other models. If you keep up with the maintenance on it it'll do a good job for a long time. I empty it out every day and clean the sensors about once a week.
The first time you turn it on to get the house mapped is kinda annoying. You have to kinda robot proof it first then you can set up the virtual walls. Once the initial amping is complete and it returns home its saved. I pick it up and move it to clean it all the time. Then I set it back on its charging station and all is well. The map is still present. It also sections out your house for you so you can tell it to clean a certain room or sections. You can also draw a square or rectangle for a spot clean which is nice. And I love the fact it doesn't bang into the walls and avoids the corners. All in all if I had to purchase another one I would get this model unless a different one comes out. Oh I only have fake hard wood floors. No carpet. I still use the brash for the area rugs as the suction piece gets caught on the transitions.
I would recommend this vacuum if you keep your floor relatively free of cords and clutter as it will save you a ton of time sweeping. I haven't had to sweep or vacuum up cat litter since I bought it and for that reason alone it was worth every penny!!
I would recommend this vacuum if you keep your floor relatively free of cords and clutter as it will save you a ton of time sweeping. I haven't had to sweep or vacuum up cat litter since I bought it and for that reason alone it was worth every penny!!
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Cocoy45555
from California
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was on the fence about buying robovacs. Did not regret it. Liked the lidar for mapping. Some areas for improvement for next gen 1) there are cases that it tried to go under furniture with minimal to no clearance. Wish it can detect if have sufficient clearance to avoid scratching the unit. 2) few occasions that it got lifted when going thru an inclined surface like fan stand.
Overall still awesome piece of tech.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: dvanderh77
from Las Vegas
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This has been a wonderful purchase for us. Our deebot covers our house 3 days a week and does a great job getting under beds and all the tile/hardwood floors. For a single level house this is a great tool to have to manage your cleaning. The deebot, provides warning alerts if it get stuck, needs to be clean and of course when it need to proceed home for recharging.
I would like to see the software allow for saving the floor mapping so that you dont have to go through the whole house mapping over and if you change and move things around in the house. It would be nice to also allow the blocking out of the fixture area you don't want the deebot to clean to save that in the mapping as well.
If they fix those two things in the s/w this would receive a Excellent rating.
I would like to see the software allow for saving the floor mapping so that you dont have to go through the whole house mapping over and if you change and move things around in the house. It would be nice to also allow the blocking out of the fixture area you don't want the deebot to clean to save that in the mapping as well.
If they fix those two things in the s/w this would receive a Excellent rating.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Sally12345
from Ironton mo.
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Was a Christmas gift love it sally has a great pattern that she cleans
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: mareottZZT
from SF
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have 2 of them. Work very good, much better then N79s. Recommend .
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Example jackie27
from Bloomington Illinois
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I originally purchased a N79S model that did not have mapping and it did a good job but would get hung up in places. The 900 machine with mapping and other features is way advanced and worth every penny. It keeps our entire first floor that is all hardwood with oriental carpets clean of dog hair from our 100lb golden. I also like the fact that the dirt canister is accessed from the top of the machine. I recommend this machine without hesitation.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Anonymous
from Philadelphia
Gender:Male
Verified Purchase:Yes
Bought the 900 and love it’s cleaning capability , saves time on having a clean house
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com