Customer reviews from ecovacs.com
ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Average customer rating
4.1
(488 Reviews)
Rating breakdown 488 reviews
5 Stars
242
4 Stars
142
3 Stars
40
2 Stars
37
1 Star
27
82%of customers recommend this product.
(
376 out of
460)
Customer Reviews for ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Posted by: TheDudeofBots
from Warner Robins, GA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my second DeeBot Floor cleaning robot and just as with the first one it is a great product. I actually like this one even more because of the floor mapping it does and literally covers ever square inch of my floors to include my low cut carpet.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Anonymous
from North carolina
Gender:Male
Verified Purchase:Yes
It gets tangled in everyhing include charging base. When it gets tangled the battery runs out and it is very difficult to recharge. I wish i had bought a better one.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, November 19, 2019
Hello,
We're sorry to hear the DEEBOT is running into some trouble. Please make sure to locate the charging base in an area where it is pressed up firmly against a wall with a few feet of space clear on each side as to keep the robot from getting tangled up on it. We would also recommend using the virtual boundary capabilities of the robot to tell the robot not to go to areas that are causing the most trouble. Should you need any assistance with this process, please reach out to us at customerservice@ecovacs.com attention Steve and we'll be happy to help out.
Best,
Ecovacs Customer Care
We're sorry to hear the DEEBOT is running into some trouble. Please make sure to locate the charging base in an area where it is pressed up firmly against a wall with a few feet of space clear on each side as to keep the robot from getting tangled up on it. We would also recommend using the virtual boundary capabilities of the robot to tell the robot not to go to areas that are causing the most trouble. Should you need any assistance with this process, please reach out to us at customerservice@ecovacs.com attention Steve and we'll be happy to help out.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Posted by: Tourwdw777
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] This vacuum is great. Not only does it communicate with me via the app on my phone, it maps the house (we have 1 upstairs and 1 down), allows for virtual fences to avoid tricky areas, and just does a great job cleaning my floors daily.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Rj303Thanks
from Broomall
Gender:Female
Verified Purchase:Yes
I liked my original Depot. This one can I find charging dock. Very unhappy
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, November 13, 2019
Hello,
To help the robot on its journey home, please make sure to leave a few feet of space clear on each side of the charging dock, as well as limiting the amount of infrared signals between the dock and robot. If the issue continues, please reach out to us at customerservice@ecovacs.com attention Steve and we'll be happy to assist you further.
Best,
Ecovacs Customer Care
To help the robot on its journey home, please make sure to leave a few feet of space clear on each side of the charging dock, as well as limiting the amount of infrared signals between the dock and robot. If the issue continues, please reach out to us at customerservice@ecovacs.com attention Steve and we'll be happy to assist you further.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Posted by: ErinTNCentKS
from KS
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This was given to me as a gift from my mother, and I'm so happy she did. We have 2 dogs and it has no trouble picking up hair on either hard floors or carpet. It can quickly be cleaned and emptied, then put back to use. It saves me so much time from having to manually vacuum because I can set it to run while everyone's gone for the day. Terrific product!
Written by a customer while visiting ecovacs.com
Posted by: ElishaG100
from St Louis
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought the DeeBot 900 about 2 months ago. We have had to re-map our house multiple times because it never finishes before it runs out of battery. Then, once it is recharged, it does not go back out and finish the job. This is super annoying because we have areas that it will spend the entire time on and then other areas that never get cleaned at all. We are not able to run it when we are not home because it will constantly get stuck on the edge of our area rug (even though when it is mapping, it is never a problem). It does seem to do a decent job of picking up pet hair and dirt, but it does not clean the entire area.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, November 19, 2019
Hello,
Thank you for your review. For the mapping issue, please try enabling the continuous cleaning mode in the app which will tell the robot to go back and finish the mapping process after it charges up if it was not able to complete the map in one go. Should you need any assistance with setting this up, please reach out to us at customerservice@ecovacs.com attention Steve where we'll be happy to help.
Best,
Ecovacs Customer Care
Thank you for your review. For the mapping issue, please try enabling the continuous cleaning mode in the app which will tell the robot to go back and finish the mapping process after it charges up if it was not able to complete the map in one go. Should you need any assistance with setting this up, please reach out to us at customerservice@ecovacs.com attention Steve where we'll be happy to help.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Posted by: lshiny4422
Verified Purchase:Yes
[This review was collected as part of a promotion.] I upgraded from a Deebot 79S, and was excited to have a machine that actually navigated the house efficiently. Loved the mapping system and the fact that you can schedule different rooms to clean at different times. However, it would not go over the carpet thresholds from a hard floor, which makes it useless to us. The 79S never had issues and easily went from room to room. When I called customer service, they said that the 900 is a much heavier robot, which is causing the problem of not being able to navigate over a lot of carpet edges, even though the other one had no issues. I also had a problem with it not going under the bed because the metal bed frame is a darker gray (the 79S never had an issue with that either). It just stops and turns around, even though there is plenty of clearance. The suggestion was to cover the entire bed frame with white tape. No thanks - I returned it.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, December 8, 2019
Hello,
We're sorry to hear your experience with the 900 was less than perfect. Should you ever decide to try our brand again in the future, please don't hesitate to reach out to us at customerservice@ecovacs.com with any questions you may have. We're always happy to help out.
Best,
Ecovacs Customer Care
We're sorry to hear your experience with the 900 was less than perfect. Should you ever decide to try our brand again in the future, please don't hesitate to reach out to us at customerservice@ecovacs.com with any questions you may have. We're always happy to help out.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Posted by: KCFromKy19
Verified Purchase:Yes
Having five kiddos, I needed something to help me ease the load. This has helped so very much. I am loving it. Great product
Written by a customer while visiting ecovacs.com