Customer reviews from ecovacs.com
ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Average customer rating
4.1 out of 5
4.1
(488 Reviews)
Open Ratings Snapshot
Rating breakdown 488 reviews
5 Stars
242
4 Stars
142
3 Stars
40
2 Stars
37
1 Star
27
82%of customers recommend this product. 
(
376 out of 460
)
Best Buy Privacy Policy
Customer Reviews for ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Customer Rating
5 out of 5
5
Love this thing
on November 7, 2019
Posted by: Rich Hannah
from Post Falls, ID
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] After figuring out router connection issues, this vaccum is amazing. Watched it map the house and set up the daily cleaning schedule. Takes care of all that daily dog hair that piles up. Love it.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
5 out of 5
5
Great vacuum
on November 7, 2019
Posted by: Phifer9059
from Tupelo, MS
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had this vacuum for about a month now and it does an excellent job. The mapping of the floor plan of the house is amazing. I can setup a virtual fence to keep in from going in areas such as my daughters room. I can also use the app to send it to clear a specific area. Plus it gives me updates on the cleaning status of scheduled runs.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
4 out of 5
4
Great!
on November 7, 2019
Posted by: Chris Frew
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought over a month ago and use it everyday. I haven't pulled out my vaccum since! Only reason I give it a 4 is I have to clean off the brushes pretty often because my hair gets twisted up and cloggs the brush.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
1 out of 5
1
Bad charging function
on November 7, 2019
Posted by: Joe blow11
from Anaheim ca
Gender:Male
Verified Purchase:Yes
I had purchased two of these. Returned both for the same following reason.
When the vacuum gets “stuck” for whatever reason, the battery will eventually become fully discharged. The vacuum will not have enough power to even get itself back to the charging dock.
After reading the instructions and talking with customer support on how to get the vacuum charged again, all attempts failed. Putting the vacuum on and off the charger three time themes on the fourth time let charge never worked for me. These are expensive vacuums that should have a much better solution.
I spent a little more money on a roborock vacuum. Works much better. When the vacuum get stuck or blocked behind a door the vacuum goes to sleep and will resume when the issue is corrected. And if I put it on the charger on my own, it charges without a hickup.
To make Deebot better. Fix the charging issue.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, November 20, 2019
Hello,

Thank you for your review. We're sorry to hear your experience with the DEEBOT was less than perfect. Should you decide to try our brand again in the future, please don't hesitate to reach out to us at customerservice@ecovacs.com with any questions you may have. We'll always be happy to help out.

Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Customer Rating
4 out of 5
4
Sucks Very Well
on October 17, 2019
Posted by: Lonngoochy
from Indian Trail, NC
Gender:Male
Verified Purchase:Yes
The vacuum on the 900 is great. I always wonder where the dirt is coming from that I find in the dust compartment. As with the other Ecovac devices I’ve owned, I’m confused at the algorithm it uses when it comes across certain scenarios. I wish I could be a consultant for their engineering department and help them learn what really happens that I truly believe could be solved. Anyway, the BEST feature that has helped me with its few downfalls is the barrier feature that can be done while it’s in a current cleaning cycle. Previous machines made you wait until after the current cycle was completed. This is by far Ecovacs best unit yet and I’m glad they worked with me until the machine that fit my needs was made available.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
5 out of 5
5
Way better than the Roomba
on October 11, 2019
Posted by: DeebotMaster
from Tampa,FL
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] My wife and I originally had a Roomba. Long story short, it got ruined from and stop working. We decided to upgrade to the Deebot 900 and we absolutely love it. The Deebot 900 is much more quiet than our previous roomba and it cleans better. I added a picture to show how much dog hair it picks up in just an hour of cleaning. It's also low enough that it fits under our coffee and side tables. I highly recommend purchasing the Deebot 900. App is user friendly too :)
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
1 out of 5
1
frustrating
on October 7, 2019
Posted by: meanypants
from Spokane, WA
Gender:Male
Verified Purchase:Yes
I have tried to make this thing work for us for a month or two and I am so frustrated with it. It will not clean more than the room closest to the charger if the map doesn't work, that's where the problem occurs. The map looks fine after the first time you reset the map, then it will shift a little bit every time after that, so it keeps trying to push through furniture or stops short of other obstacles, pretty much have to sit and babysit the thing every time. I didn't get this thing for entertainment purposes. I had an N79s that just randomly went around and would prefer that because at least it would go till the battery was out then park itself.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, October 9, 2019
Hello,

Thank you for your review. We're sorry to hear the DEEBOT has been acting up. Please reach out to us at customerservice@ecovacs.com attention Steve and we'll help get the robot running correctly with our app.

Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Customer Rating
3 out of 5
3
Can be improved
on October 7, 2019
Posted by: Anonymous
from Seattle
Gender:Female
Verified Purchase:Yes
I found it is hard to get it back to charging dock unless I use the App, otherwise, clicking the button would just make it pause. Also it is hard to adjust the route as it is very "determined" if it wants to go or not. The route is also not optimized for long but narrow area, when the robot is scheduled to make a lot of U-turns along the short edge.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, October 10, 2019
Hello,

Thank you for your feedback. Yes, the auto button on the top of the robot is only for starting and stopping the robot in auto mode. The unit can be sent home using the ECOVACS Home app or using the Alexa or Google Home commands.

We'll be happy to help out with the other trouble the unit has encountered. Please reach out to us at customerservice@ecovacs.com attention Steve and we'll help fix the problems right away.

Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
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