Customer reviews from ecovacs.com
ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Average customer rating
4.1 out of 5
4.1
(488 Reviews)
Open Ratings Snapshot
Rating breakdown 488 reviews
5 Stars
242
4 Stars
142
3 Stars
40
2 Stars
37
1 Star
27
82%of customers recommend this product. 
(
376 out of 460
)
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Customer Reviews for ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Customer Rating
5 out of 5
5
Time Saving and Awesome
on October 2, 2019
Posted by: Brandonz21
from Boston, MA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this because of the great reviews and for the great value. I am so satisfied with my Deebot, it does a great job cleaning my whole apartment, and I was shocked at how much it picked up its first few times. It's very easy to use as well, and the app is so cool being able to see the map and where it has cleaned.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
2 out of 5
2
Got stuck a lot
on October 2, 2019
Posted by: Anonymous
from Boise ID
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Stuck under fridge, stove and most furniture. Kept trying to mountain climb over the table leg too.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, October 4, 2019
Hello,

Thank you for your review. Thanks to the DEEBOT 900's Smart Navi 3.0 capabilities, virtual boundaries can be created on the ECOVACS Home app to keep the robot from going to problem areas such under the fridge. Should you need any assistance with the process please reach out to us at customerservice@ecovacs.com attention Steve and we'll be happy to get those set up.

Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Customer Rating
4 out of 5
4
Works Great
on October 2, 2019
Posted by: ArizonaRcl6
from Arizona
Gender:Male
Verified Purchase:Yes
Bought this approximately one month ago ,so far working great, was a little hard to adjust no vac zones on map but am getting better at it.Never had one of these before but wish we had. We have a Husky who sheds constantly and so far it has done a great job on the tumbleweeds of hair. We just wish we could save a current map, when Deebot is shutoff you lose the current map and have to redo all the no vac zones . This day and age you would think you would be able too. Hope they upgrade this so you can .
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
5 out of 5
5
Best Pesonal Robot
on October 3, 2019
Posted by: T D Nguyen
from Mountain House, CA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I got this Robot running every other day for the past months, and I have to say, it is the best purchase I've made once in a while. It clean up the entire floor on schedule every time. It certainly pickup items that I missed when I was using the traditional vacuum stick! You can customize it to only do the work in certain zone of the house and block out any zone you want. I watched it carefully navigates from its docking location all the way through many door to reach the spot it needs to vacuum. This freaking thing is so smart! And on top of that, it is extremely affordable. Absolutely love it!
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
4 out of 5
4
Great buy
on October 3, 2019
Posted by: Tutu141975
from Chicago
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this vacuum 2 months ago and at the beginning it was challenging to add the unit to the App but after a call to CS problem solved. I'm astonish of the suction power (and it's set up in standar), it's a GREAT investment and allows me to add a couple of hours to my "me" time a week... :)
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
1 out of 5
1
Spent hours trying to work with a neurotic robot
on October 7, 2019
Posted by: givingup99
from Bend, OR
Gender:Female
Verified Purchase:Yes
I bought this a couple of months ago and spent hours and hours trying to get it to work right. It wouldn't charge so I had to learn to reboot the charger. It kept going offline. It mapped the house and then would clean in one area of the house and then go to the other area without finishing its first task. Sometimes it would clean the same spot 10 times. Don't waste your money.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, October 8, 2019
Hello,

We're sorry to hear the DEEBOT has been running into some trouble. This definitely is not how the robot should be working and if you could please reach out to us at customerservice@ecovacs.com attention Steve we'll help get the robot up and running the way it should be right away.

Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Customer Rating
3 out of 5
3
Can be improved
on October 7, 2019
Posted by: Anonymous
from Seattle
Gender:Female
Verified Purchase:Yes
I found it is hard to get it back to charging dock unless I use the App, otherwise, clicking the button would just make it pause. Also it is hard to adjust the route as it is very "determined" if it wants to go or not. The route is also not optimized for long but narrow area, when the robot is scheduled to make a lot of U-turns along the short edge.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, October 10, 2019
Hello,

Thank you for your feedback. Yes, the auto button on the top of the robot is only for starting and stopping the robot in auto mode. The unit can be sent home using the ECOVACS Home app or using the Alexa or Google Home commands.

We'll be happy to help out with the other trouble the unit has encountered. Please reach out to us at customerservice@ecovacs.com attention Steve and we'll help fix the problems right away.

Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Customer Rating
1 out of 5
1
frustrating
on October 7, 2019
Posted by: meanypants
from Spokane, WA
Gender:Male
Verified Purchase:Yes
I have tried to make this thing work for us for a month or two and I am so frustrated with it. It will not clean more than the room closest to the charger if the map doesn't work, that's where the problem occurs. The map looks fine after the first time you reset the map, then it will shift a little bit every time after that, so it keeps trying to push through furniture or stops short of other obstacles, pretty much have to sit and babysit the thing every time. I didn't get this thing for entertainment purposes. I had an N79s that just randomly went around and would prefer that because at least it would go till the battery was out then park itself.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, October 9, 2019
Hello,

Thank you for your review. We're sorry to hear the DEEBOT has been acting up. Please reach out to us at customerservice@ecovacs.com attention Steve and we'll help get the robot running correctly with our app.

Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
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