Customer reviews from ecovacs.com
ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Average customer rating
4.1
(488 Reviews)
Rating breakdown 488 reviews
5 Stars
242
4 Stars
142
3 Stars
40
2 Stars
37
1 Star
27
82%of customers recommend this product.
(
376 out of
460)
Customer Reviews for ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Posted by: spincycle76
from Janesville, wi
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had a Neato vacuum, which was much louder and would not vacuum in the dark. This deebot can vacuum in the dark, is quiet enough to run while watching TV. It cleans well, and I love the ability to restrict zones, which the Neato did not have.
Written by a customer while visiting ecovacs.com
Posted by: MandaNMatt
from Cincinnati
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] We already own a Roomba and wanted to find a new vacuum. We bought 3 other kinds that we didn't really love before ending up on this Deebot. It is quieter than our Roomba. I love the double brushes on the front. The app it connects to is easy to use and has so many cool features. It is pretty cool to be able to direct it, start/stop it, schedule it, and create boundaries all from my phone. The dirt bin is a tiny bit smaller than the Roomba, but still roomy enough to do the job. We love this purchase and would recommend this vacuum to anyone.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: SoCal10101
from Boise ID
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This robot is a worthwhile investment. It cleans underneath things that you can’t reach with a regular vacuum, like beds and some shelves. I run it every day and I am amazed at the amount of dirt that is pulled up daily. All of my questions have been answered promptly through the app. The first robot ended up malfunctioning and needing a replacement which was handled quickly and smoothly. I suspect the reason it malfunctioned was that I had not been emptying the filter regularly, but I’m not really sure. The luxury of having my floors vacuumed by this robot is something I never want to stop. I highly recommend this product to everyone
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Merrycleaner
from Sun City West, Arizona
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this little jewel a monh ago and he performs magnificently. Unlike regular floor cleaners, George gets under the beds. I am 90 & my husband is 94, George is helping us stay in our home.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: rrobbins100
Verified Purchase:Yes
[This review was collected as part of a promotion.] First time buying a robot vacuum, and I love the mapping technology. I know where it hits, and where it doesn't. The app is great too!
No, I would not recommend this to a friend.
Written by a customer while visiting ecovacs.com
Posted by: Gooter1957
from Millsboro, DE
Gender:Male
Verified Purchase:Yes
The Ecovac does a great job cleaning. The dirt basket is very small and necessitates emptying after each cleaning. Mapping has been a nightmare! The unit frequently get”suspended “ and then “relocates,” which starts the whole mapping process over again. Customer care support is worthless!
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, December 8, 2019
Hello,
We're very sorry to hear your experience with our product and team have been less than perfect. For the mapping process, please make sure not to pick up the robot, which would cause the robot to lose its map and start over again. Also, if the robot cannot finish the mapping process in one go, try enabling the continuous clean mode in the app which will tell the robot to go back out and finish the mapping process after it charges up. If you could please reach out to us at customerservice@ecovacs.com attention Steve we'd like to follow up with you regarding your experience with our team.
Best,
Ecovacs Customer Care
We're very sorry to hear your experience with our product and team have been less than perfect. For the mapping process, please make sure not to pick up the robot, which would cause the robot to lose its map and start over again. Also, if the robot cannot finish the mapping process in one go, try enabling the continuous clean mode in the app which will tell the robot to go back out and finish the mapping process after it charges up. If you could please reach out to us at customerservice@ecovacs.com attention Steve we'd like to follow up with you regarding your experience with our team.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Customer Rating
4
Overall a good bot, cleaning is respectable
on November 29, 2019
Posted by: Crimson_JT
from Seattle, WA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The bot does a pretty good job of keeping the floors clean. We have it run three days a week and have only had it get stuck twice in the past month. I think it pinned itself in a corner by running into a chair, although this was unusual. The floor we have it cleaning is about 90% hard, and 10% carpet. It does pretty good around the table and chairs, but does get confused at times with the thin legs of the chairs.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: DonnaLee521
from Kissimme, Fl
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have two dogs a toddler and 2 other children at home. I LOVE this little robot. It's like magic. Cleans tile and carpets amazingly well.
Only thing is it doesn't tell you when the dirt compartment is full. It should be emptied after each use. And I usually have to take the brush assembly put each time to cut all the hair off it. Both of these are pretty easy to do with the design of the machine just takes a couple minutes. But it saves me hours in housework.
I love love love it.
Only thing is it doesn't tell you when the dirt compartment is full. It should be emptied after each use. And I usually have to take the brush assembly put each time to cut all the hair off it. Both of these are pretty easy to do with the design of the machine just takes a couple minutes. But it saves me hours in housework.
I love love love it.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com