Customer reviews from ecovacs.com
ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Average customer rating
4.1
(488 Reviews)
Rating breakdown 488 reviews
5 Stars
242
4 Stars
142
3 Stars
40
2 Stars
37
1 Star
27
82%of customers recommend this product.
(
376 out of
460)
Customer Reviews for ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Posted by: WilmokRDC3
from Weston Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this product on Amazon Prime Day. At first I was skeptical about it, but it works beatifully. Maping works very well. Sometimes it gets entangled with cables or wires, but once I cleared them, it works flawlessly, both in hard floors and carpet.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: fobios2018
from El Paso, TX
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is our first robot vacuum cleaner. After doing research and evaluating the competition, Ecovacs Deebot 901 offered the best features (battery life, laser mapping, etc...) for its price. My wife loved it so much that we are planning to buy 2 more this coming Xmas for our Mom's.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Marquita24
from Forsyth, Ga
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a month or so ago, and absolutely love that I don't have to vacuum anymore. I can set and not worry about the floor being dirty when I get home.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Pera197999
from California dan ysidro
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have 60days and my fámily and i happy results and
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Wendallgrrl
from Concord, CA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I'm still wondering if the investment was worth it. On the downside, the app is very glitchy, my Deebot gets hung-up A LOT, and it seems like I'm always having to either re-map, or make adjustments to my boundaries. On the upside, I have a dog and a cat and the amount of pet hair in my house has been dramatically reduced! So, my Deebot irks me quite often, but the end results are pretty much what I was hoping to be. I have no experience with other robot vacuums, so can't say if it works better or worse than other brands.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, March 18, 2019
Hello,
We are sorry to hear about the app issues. We are constantly working to update and improve our app to provide a perfect user experience and are sorry to hear it has been less than perfect in this situation. If you could please reach out to us at customerservice@ecovacs.com attention Steve we'll be happy to help get the app running properly with the unit.
Best,
Ecovacs Customer Care
We are sorry to hear about the app issues. We are constantly working to update and improve our app to provide a perfect user experience and are sorry to hear it has been less than perfect in this situation. If you could please reach out to us at customerservice@ecovacs.com attention Steve we'll be happy to help get the app running properly with the unit.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Customer Rating
5
On App I can see where robot cleaned my apartment
on October 25, 2018
Posted by: Dmitry fro Silicon Valley
from San Jose, CA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I can see on map where robot cleaned my apartment and if not then address the issue. Also I can clean kitchen mess from the right sport on the floor with handy App's user interface. Robot makes strait movements and does not fool around the area.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Dangerman1
from Portland OR
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] We are really happy with this product -- when it runs. It cleans really well and makes its own map. However, if it gets hung up anywhere (or lost, which happens occasionally) and the battery runs out, it's very difficult to get it to recharge and work again; there is a totally non-intuitive process of putting it on its charger then removing it three times to get it to charge -- and that does not always work. I wish Ecovacs would update the software or something to solve this issue, as its a real problem.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, March 18, 2019
Hello,
Thank you for your feedback. The best solution to this issue would be to use the virtual boundary capabilities on the app to keep the unit away from trouble areas. If the DEEBOT is still running into problems, please contact us at customerservice@ecovacs.com attention Steve and we'll be happy to assist you further.
Best,
Ecovacs Customer Care
Thank you for your feedback. The best solution to this issue would be to use the virtual boundary capabilities on the app to keep the unit away from trouble areas. If the DEEBOT is still running into problems, please contact us at customerservice@ecovacs.com attention Steve and we'll be happy to assist you further.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Posted by: Gfbutler75
from Houston
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this about 6months ago. It is not perfect but it is great and would not ever want to be without it! The scheduling and continuous cleaning option are awesome and once you figure out the places it can get stuck and block those off you end up with a clean house each time!
The container that holds the debris could be a little better also, it picks up a lot, but does not use the whole container as the debris gets stuck in the middle.
The container that holds the debris could be a little better also, it picks up a lot, but does not use the whole container as the debris gets stuck in the middle.
Overall I would recommend this product to anyone looking for a robot vacuum!
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com