Customer reviews from ecovacs.com
ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Average customer rating
4.1
(488 Reviews)
Rating breakdown 488 reviews
5 Stars
242
4 Stars
142
3 Stars
40
2 Stars
37
1 Star
27
82%of customers recommend this product.
(
376 out of
460)
Customer Reviews for ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Customer Rating
1
Tried for a week, never finished a session.
on December 11, 2019
Posted by: Andre Sacc
from Sacramento
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought the 900 model for its enhanced navigation skills but it was a step in the wrong direction compared to my older DEEBOT.
I had the unit for one week, and despite limiting its are of work to just living rooms and pre cleaning the floor it always found different ways to get itself stuck. For example under a rocker/recliner chair it would go the extra mile to push itself under the chair using its extensible wheel height, just to get stuck there, and many other places.
Returned after a week and will continue to use my old deebot until something better comes up.
I had the unit for one week, and despite limiting its are of work to just living rooms and pre cleaning the floor it always found different ways to get itself stuck. For example under a rocker/recliner chair it would go the extra mile to push itself under the chair using its extensible wheel height, just to get stuck there, and many other places.
Returned after a week and will continue to use my old deebot until something better comes up.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, December 27, 2019
Hello,
We're sorry to hear your experience with the 900 was less than perfect and that you decided to return it. Should you ever have any questions about your other DEEBOT, please don't hesitate to reach out to us at customerservice@ecovacs.com where we'll be happy to help out.
Best,
Ecovacs Customer Care
We're sorry to hear your experience with the 900 was less than perfect and that you decided to return it. Should you ever have any questions about your other DEEBOT, please don't hesitate to reach out to us at customerservice@ecovacs.com where we'll be happy to help out.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Posted by: DeebotFan901
from Oakland,Ca
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This robot vac replaced my Roomba and Neato, both of which cleaned very well but each does have its particular issues. Roombas took too long as it cleaned in a random pattern and the Neato, although cleaned well with its laser navigation, it would get stuck often. My Deebot 901 has worked much better with its mapping of the whole house flooring. I can now monitor where it has cleaned and with my iphone. I can get notifications of any issues. The actual cleaning of the floors is excellent, which the most important feature of a vacuum. I am also very happy with the excellent customer service which patiently answered many questions. Overall, I would consider buying another one for my second story floor.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: guy123456789
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a month ago and it runs every other day. The amount of dog hair and other dirt that it picks up daily is pretty incredible. So far so good!
Written by a customer while visiting ecovacs.com
Posted by: Satisfiedcustomer
from Salem, OR
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] We upgraded from another robotic vacuum after finding a deal on Costco's website. We had no idea how wonderful it would be to have a robotic vacuum that maps the house and cleans systematically. Our dogs and our toddler are no longer scared of the unpredictability of a vacuum that bounces from area to area. It recognizes when it is about to run into something and gently cleans around it. My husband watched it map our house for the first time it ran and was amazed. The canister is a little small because of our two dogs that shed, but otherwise, we love it!
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: richinkansal
from San Diego
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This product needs improvements in terms of finding back the charging station and get connected to the dock. I still have to do that manually.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Sscha00576
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this for two months now and it’s now become a house hold essential. It’s so easy to use, easy to program initially and i don’t have to worry about a thing anymore thanks to the app functions. I’m so happy that I can check and schedule her cleaning times and notifies me of any problem. She also cleans very well. All my lingering hairs on the floor are always gone! I had that problem with my carpet and with my Deebot she takes care of the most miniscule trash. I loved it so much I bought three as Christmas gifts!!
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Samsaha123
from Dallas
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The Ecovac 900 was not the best. The mapping software has a long way to go.
Every time I would start the vac, it would start mapping the room all over again; then it would go back to the charging station. May be the room is too big and memory is small to store the map.
We should have the option of saving it on the cloud. Then should be able to run is room by room. The tech support were helpful but the knowledge base still needs. I had to return the vac and had to go back to N79 which is still a work horse.
Every time I would start the vac, it would start mapping the room all over again; then it would go back to the charging station. May be the room is too big and memory is small to store the map.
We should have the option of saving it on the cloud. Then should be able to run is room by room. The tech support were helpful but the knowledge base still needs. I had to return the vac and had to go back to N79 which is still a work horse.
No, I would not recommend this to a friend.
Written by a customer while visiting ecovacs.com
Posted by: nonamehere
from Seattle
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought from Costco about a month ago. Works very well. App is pretty well designed and effective.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com