Customer reviews from ecovacs.com
ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Average customer rating
4.1
(488 Reviews)
Rating breakdown 488 reviews
5 Stars
242
4 Stars
142
3 Stars
40
2 Stars
37
1 Star
27
82%of customers recommend this product.
(
376 out of
460)
Customer Reviews for ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Posted by: LWTAustinTx
from Austin, TX
Verified Purchase:Yes
I purchased one and the batter would not charge. Spent a lot of time trying to get it to do so, then finally gave up and exchanged it.
Got the second unit, more hours spent, same problem. Would love to have one work.
Got the second unit, more hours spent, same problem. Would love to have one work.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, December 27, 2019
Hello,
We're sorry to hear about the trouble the robot has been experiencing. Please check to make sure the power switch is in the "I" position and not the "O" position. If it's in the "O" position the robot will appear to be charging even though it is not and will not run. If the trouble continues, please reach out to us at customerservice@ecovacs.com attention Steve and we'll be happy to offer further assistance.
Best,
Ecovacs Customer Care
We're sorry to hear about the trouble the robot has been experiencing. Please check to make sure the power switch is in the "I" position and not the "O" position. If it's in the "O" position the robot will appear to be charging even though it is not and will not run. If the trouble continues, please reach out to us at customerservice@ecovacs.com attention Steve and we'll be happy to offer further assistance.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Posted by: Miss Tracy
from Glendale, AZ
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love seeing how much it picks up daily. It has some power in its little machine. It gets stuck when it tries to get under furniture though. You have to learn to put those little virtual barriers up to stop it from repeating that over and over. I really love it.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: ANovem2019
from Vegas
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Unfortunately, the deebot presented many challanges. It would not log onto the network needing dedicated 2.4ghz. After getting it finally log into network, it would not keep the map in memory after taking scan of floor. Without the floor plan working it would not come out. After re-doing floor plan a few times we gave up on unit and returned it. On a positive note, it did pick up dirt fairly well
Response from ecovacs.comBy Customer Care, January 3, 2020
Hello,
We're sorry to hear your experience with the DEEBOT was less than perfect and that you decided to return it. Should you decide to try our brand again in the future, please don't hesitate to reach out to us at customerservice@ecovacs.com with any questions you may have. We'll always be happy to help out.
Best,
Ecovacs Customer Care
We're sorry to hear your experience with the DEEBOT was less than perfect and that you decided to return it. Should you decide to try our brand again in the future, please don't hesitate to reach out to us at customerservice@ecovacs.com with any questions you may have. We'll always be happy to help out.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Customer Rating
5
Great mapping, quiet, and super fast! Great value!
on December 11, 2019
Posted by: HopeinLA97
from LA, Ca
Verified Purchase:Yes
I bought my product about two months ago and I am so happy I did. I schedule it to clean when I’m at work and it does a great job and looks perfectly clean when I come home. I like the fact that it maps out what it’s clean so far. I previously had a roomba that just bounced around and got lost. I also like he weighs basket on top for easy removal. I love it!
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: RioRanchoElvis
from New Mexico
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this about a month ago to replace a dying iRobot and I could not be happier! Works as well if not better and I love the app. I like how it shows where the vacuum has been. One drawback is that it takes a long time to recharge.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Iceberg113
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this about a month ago. It cleans good as long as the battery is charged. The charging wouldn’t last more than 55-70min. I should have spent another $150 to get a better one.
I would recommend this to a friend!
Response from ecovacs.comBy Customer Care, January 30, 2020
Hello,
We're sorry to hear about the run-time issue. Please reach out to us at customerservice@ecovacs.com attention Steve and we'll be happy to help diagnose and troubleshoot the trouble.
Best,
Ecovacs Customer Care
We're sorry to hear about the run-time issue. Please reach out to us at customerservice@ecovacs.com attention Steve and we'll be happy to help diagnose and troubleshoot the trouble.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Posted by: Kraortni12
from Stafford, VA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Used for two months now. The mapping is best feature allowing you to do areas instead of whole thing. Great product!
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Whyisthisrequired
from Washington
Gender:Male
Verified Purchase:Yes
Bought for my wife for her birthday. She has been asking for one for a while. The vacuum started great but after about 3 weeks it started to have trouble finding the docking station and when it does some times is doesnt line up where it charges. I am trying to be optimistic thinking it will get better however we are almost to the point of returning the vacuum and getting a new one.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, January 3, 2020
Hello,
Thank you for the review. To help the robot on its journey home, please make sure to place the charging dock in an area pressed up firmly against a wall with a few feet of space clear on each side. If the issue persists, please reach out to us at customerservice@ecovacs.com attention Steve where we'll be happy to assist you further.
Best,
Ecovacs Customer Care
Thank you for the review. To help the robot on its journey home, please make sure to place the charging dock in an area pressed up firmly against a wall with a few feet of space clear on each side. If the issue persists, please reach out to us at customerservice@ecovacs.com attention Steve where we'll be happy to assist you further.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com