Customer reviews from epson.com
Epson - Expression Home XP-5100 Wireless All-In-One Printer
Average customer rating
4.1
(402 Reviews)
Rating breakdown 402 reviews
5 Stars
243
4 Stars
61
3 Stars
34
2 Stars
22
1 Star
42
79%of customers recommend this product.
(
298 out of
377)
Customer Reviews for Epson - Expression Home XP-5100 Wireless All-In-One Printer
Customer Rating
1
Not good at all
on June 2, 2020
Posted by: ATMonk
Had it less then a year and it stopped working: so many error codes continuously popped up and you can't get them cleared easily, then the latest error states that it cannot recognize the ink cartridge, even though it is exactly the right cartridges installed. NOTHING clears this message, won't allow me to navigate to any other screen/menu, won't print anything. Its worthless. Before this aggravation, be warned that it does print extremely slowly. I had seen this in other reviews, but I don't do much printing, just needed a printer for occasional small printing jobs at home. Very disappointed.
No, I would not recommend this to a friend.
Quality
1
Value
2
Response from epson.comBy Bobby D., Epson, June 2, 2020
Hello ATMonk, we're here to help, and we would like to hear more about the ink cartridge issue that you're experiencing. Your Epson XP-5100 comes with free lifetime technical support. Please call our Advanced Support Team directly at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. Kind Regards, Bobby D. - The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
Great Features
on August 19, 2020
Posted by: Anonymous
from Plant City, FL
This is my third Epson printer and so far very pleased with my XP-5100 Series printer.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
1
Would not set up properly.
on October 24, 2020
Posted by: Anonymous
from virginia
I bought this printer last week and tried twice to set it up. Print head would not align properly. Paid my computer guy more than I paid for the printer and he tried three times, getting the same results. He said the printer was defective. I am returning it.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Bobby D., Epson, October 26, 2020
Hello Robert, we sincerely apologize for the setup issues that you had experienced with the XP-5100 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. If we can help you with anything else, our support team can be reached by phone at (562) 276-4382 or by email at https://epson.custhelp.com/app/ask/p_model_name/Epson%20XP-5100; Hours: Monday - Friday, 7 am - 4 pm PT. Hopefully, we can assist you with a future product. Sincerely, Bobby D. - The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
Just what I needed
on November 4, 2020
Posted by: slperk49
from Shinglehouse,Pa
Love it. Very fast printing. Easy set up.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
1
Doesn't work
on December 26, 2020
Posted by: ecklesdon
from Tulsa Ok
New purchase, out of box-refuses to work. Keep getting printer error.
Quality
1
Value
1
Written by a customer while visiting epson.com
Customer Rating
2
Blows thru ink cartridges!
on January 14, 2021
Posted by: NuScottie
from Arizona
10 full size pictures, needed new cartridges (about $75.00) To finish what i started I've spent about $160.00 on ink cartridges. I only print color pages on this printer, I have a laser for all other printing. Stick with a cheaper printer they're less expensive and the ink lasts A LOT longer
No, I would not recommend this to a friend.
Quality
1
Value
4
Written by a customer while visiting epson.com
Customer Rating
5
Quiet, fast and economical
on January 18, 2021
Posted by: PepsiTitantic
from Tampa, FL
I bought this printer for my home office. It is great for printing multiple page documents, photographs and much more. I would highly recommend it.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
5
EASY!!
on March 25, 2021
Posted by: katty18
from OH
Just bought my printer yesterday. Got it all set up with no problems in less than 30 minutes! East Peasy!! And the print quality is exceptional!
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com