Customer reviews from epson.com
Epson - Expression Home XP-5100 Wireless All-In-One Printer
Average customer rating
4.1
(402 Reviews)
Rating breakdown 402 reviews
5 Stars
243
4 Stars
61
3 Stars
34
2 Stars
22
1 Star
42
79%of customers recommend this product.
(
298 out of
377)
Customer Reviews for Epson - Expression Home XP-5100 Wireless All-In-One Printer
Customer Rating
1
worst printer I ever purchased
on May 21, 2020
Posted by: grace63
from new brunswick nj
Printing was terrible so I followed all maintenance procedures. Those used up all the ink. Have replaced ink cartridges 3 times already, just started using this in late January for very little printing. Always shows error messages even though it prints anyway.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Bobby D., Epson, May 26, 2020
Hello grace63, we're sorry to hear about the trouble you're having. Your Epson XP-5100 is backed by a 1-year Limited Warranty and includes free lifetime technical support. Your business is important to us, and we would like to hear more about the ink consumption issue. Please call our Advanced Support Team at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. We look forward to your call. Sincerely, Bobby D. - The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
I like it
on July 20, 2020
Posted by: Anonymous
from Austin, TX
This is a great printer. It does what I need it to do with no problems. It holds more paper than my old XP-400 and the ink cartridges last longer. The scanner is great too. I like Epson printers very much.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
3
Printer is great but..
on November 1, 2019
Posted by: Momof5kids
from Massachusetts
The printer its self is great and had no problems with it. The ink tho after printing 5 3x5 pictures ran out. It printer is an ink hog and 50 bucks for ink is kinda a bit much
No, I would not recommend this to a friend.
Quality
3
Value
1
Response from epson.comBy Bobby, Epson, November 1, 2019
Hello Momof5kids, thank you for writing a review on your Epson printer. We appreciate your business and value your feedback. Your XP-5100 includes a 1-year Limited Warranty, plus free lifetime technical support. If you ever need assistance, please call our support team at (562)276-4382; Hours: Monday – Friday, 6 am – 8 pm PT; Saturday, 7 am – 4 pm PT. Have a great day!
Cheers,
Bobby – The Epson Team
Cheers,
Bobby – The Epson Team
Written by a customer while visiting epson.com
Customer Rating
5
Easy to use
on August 27, 2020
Posted by: juneb
from Wichita, Ks
I've had this for several weeks and am quite pleased with it's performance. Setting it up wirelessly was a bit of a hassle, but it keeps giving you different options to make it work. I finally had to use a temporary hookup cable, then remove it once the connection was established. Haven't used it enough yet to check out the ink longevity, I don't do huge amounts of printing anyway so it should be fine for my needs.
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting epson.com
Customer Rating
1
Poor ink options
on December 21, 2020
Posted by: No one to know
from Tucson Az
The recent firmware update broke my printer. I was using EZink with out a problem. I installed the firmware update and then the cartridges could not be recognized!! This is in violation of the Magnuson-Moss Warranty Improvement Act, (US code Title 15 Chapter 50, Section 2301-2312) !!
Please send me a new set of cartridges to replace the ones I no longer can use.
No, I would not recommend this to a friend.
Quality
1
Value
1
Written by a customer while visiting epson.com
Customer Rating
5
Overall, a wise purchase
on January 13, 2021
Posted by: Newly homebound worker
from North Carolina
I recently purchased my first Epson product, the Expression Home XP-5100. Due to Covid, I have been working from home. My old printer died. I feel that it was a good price for the all in one printer. It was easy to set up. I don't have wireless internet so the connection was extremely easy-just plug in the cords. I have used the printer function the most and am pleased with the speed and that it automatically prints double sided without me having to flip the paper for it to do so. I have used the scanning feature a lot also. My old computer, I had to hand feed the pages and when it didn't catch, it was a pain. This scanning feature, the paper is placed the exact same way as copying. I have only used the copying function a few times, but again, it was easy. The print outs, scans and copies have been good quality. Ink replacement is cheaper than that of my old printer, which is great. It's easier to change the ink cartridges also. Overall, I'm very pleased with my purchase. I would recommend this to my friends.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
5
Easy to Set-up
on May 29, 2021
Posted by: Terry Lyn
from Citrus Heights,Calif.
I bought this printer today(5-29-2021) after busying a Pixma Series3300 and having to return it it a day-and- a half later due being unable to complete set-up/connect due. The next day a exchanged it for another Canon product.....SAME RESULT.The following day (The above mentioned date...Today) I exchanged the Canon product( plus a very few dollars) I got an EPSON XP-5100. Set-up was a Breeze,it connected promptly and I will Never Go Back to a Canon Again. I'm now an Epson Guy ,Period. Thnks for a Much Superior Product. P.S in your instructions for inserting the ink cartridges ,you should inform people that they need to press the OK button to install the ink.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
5
Best printers on the market
on February 20, 2022
Posted by: Alabama Dave
from Alabama
I've learned a hard and expensive lesson about using other printers! My first printer was purchased in about 1995 and it was an Epson, which was Top-of-the-Line back then! After that printer finally died after several years of use I went with some different brands, (don't ask why) and was always disappointed. I now have gone back to Epson, which is still the Top Dog, regardless of all the hype the other guy(s) want you to believe. Epson is above all consistent in their quality and design and they just simply do it better! They market what they need to keep us up to date without all the hype. At least that what it seems to me while I was looking to buy again. I'll never own another HP or other brand printer as long as I live!! It was Epson "yesterday" and it's Epson "now & tomorrow"!! Epson, You Rock!!
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com