Customer reviews from epson.com
Epson - Expression Home XP-5100 Wireless All-In-One Printer
Average customer rating
4.1
(402 Reviews)
Rating breakdown 402 reviews
5 Stars
243
4 Stars
61
3 Stars
34
2 Stars
22
1 Star
42
79%of customers recommend this product.
(
298 out of
377)
Customer Reviews for Epson - Expression Home XP-5100 Wireless All-In-One Printer
Customer Rating
5
Easy Set-Up
on November 6, 2019
Posted by: losttxns
from Freeport, Fl
Love,love, love, this printer. I am not computer savvy in any way, shape, or form but this printer was so easy to set up. Within a few minutes after set-up I was already printing documents!! It prints quickly and is easy to use. For the price, this is a great printer.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
1
Poor ink allocation
on January 18, 2020
Posted by: Ralphie1991
For long-term printing usage, I would not recommend for personal use. Ink is overly expensive and does not last. I am highly dissatisfied with this product and will probably never purchase another Epson printing product.
No, I would not recommend this to a friend.
Quality
3
Value
1
Response from epson.comBy Elizabeth, Epson, January 20, 2020
Hi Ralphie1991,
We are sorry to hear that you are having issues with your Epson XP-5100 printer. The issue is most likely related to print settings. Epson provides useful information product in the User’s Guide at https://files.support.epson.com/docid/cpd5/cpd54987/index.html on how to select the best settings for the type of printing you are doing. Your XP-5100 includes free technical support for the life of your product. Our Epson Support Team would be happy to help you optimize your print settings and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT.
Sincerely,
Elizabeth – The Epson Team.
We are sorry to hear that you are having issues with your Epson XP-5100 printer. The issue is most likely related to print settings. Epson provides useful information product in the User’s Guide at https://files.support.epson.com/docid/cpd5/cpd54987/index.html on how to select the best settings for the type of printing you are doing. Your XP-5100 includes free technical support for the life of your product. Our Epson Support Team would be happy to help you optimize your print settings and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT.
Sincerely,
Elizabeth – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
1
I do not like this printer!!
on March 3, 2020
Posted by: Justwoman
from FLORIDA
I bought this printer a week ago, and I hate it!! I can't get the printer to configure to my wireless network. Can't get the printer to configure with my mobile phone. I can't get this printer to print the correct size. And it's blurry when it prints.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Bobby, Epson, March 4, 2020
Hello Justwoman, we sincerely apologize for the frustration you've experienced with your Epson printer. Your XP-5100 includes a 1-year Limited Warranty, plus free lifetime technical support. We would welcome the opportunity to help with connectivity, or anything else, and our Advanced Support Team can be reached at 1-800-241-5794; Hours: Monday - Friday, 7 am - 5 pm (PT). We look forward to your call. Kind Regards, Bobby - The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
1
disappointed
on March 28, 2020
Posted by: izmo
from PA
I just bought this printer and the cartridges that came with it are not printing well. I've ran the clean routine a few times to no avail and when I checked the status of the cartridges two of the four were highlighted as problems.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Bobby D., Epson, March 31, 2020
Hi izmo, we sincerely apologize for the disappointing experience that you've encountered so soon after purchase. Your Epson XP-5100 comes with a 1-year Limited Warranty and free lifetime technical support. Please allow our Advanced Support Team to assist you by calling 1-800-241-5794; Hours: Monday - Friday, 8 am - 4 pm (PT). Thank you for your patience. Sincerely, Bobby D. - The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
3
Let's hope this one lasts
on May 15, 2020
Posted by: EvanH
from Wichita
It's obnoxious that yhe printer will ask for an ink cartrage to operate, even when your intent is to scan a document to the computer, but otherwise prints fine. Carriage clogs if the printer isn't used frequently, and it would be nice if the low ink warnings were delayed to a lower percentage.
No, I would not recommend this to a friend.
Quality
4
Value
3
Response from epson.comBy Bobby D., Epson, May 18, 2020
Hello EvanH, thank you for sharing your experience with the Epson XP-5100. You can scan from the product's control panel or your computer if an ink cartridge has been expended. For more information, please refer to the "Starting a Scan Using the Epson Scan 2 Icon" section, page 130, of the User's Guide at https://files.support.epson.com/docid/cpd5/cpd54987.pdf. Additionally, performing regular maintenance, such as a daily nozzle check, could greatly reduce the need for print head cleaning. If you ever need assistance, your Expression printer includes free lifetime technical support, and our support team can be reached at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Bobby D. - The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
photo printing
on May 16, 2020
Posted by: ldjm70
from Carmel, IN
So easy to set up...only thing it would be nice if the USB cord was included. I was lucky and had one.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
4
easy to use!!!
on May 18, 2020
Posted by: whittle30
from chatsworth,ga
I bought it for college and so far it has worked well it was easy to set up an figure out although the printer cable is not included at the price its still a bargain
I would recommend this to a friend!
Quality
4
Value
5
Written by a customer while visiting epson.com
Customer Rating
5
Love the smaller size, prints great and fast!
on May 28, 2020
Posted by: DundeeMom
from PA
Just got this set up today, easy, small glitch with something on my end which was quickly resolved by the great tech support. I have printed many things today with great results.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com