Customer reviews from otterbox.com
OtterBox - Symmetry Series Star Wars Case for Apple iPhone 7 Plus and 8 Plus - Gold BB-8
Average customer rating
4.3
(1,017 Reviews)
Rating breakdown 1,017 reviews
5 Stars
654
4 Stars
158
3 Stars
89
2 Stars
61
1 Star
55
84%of customers recommend this product.
(
818 out of
974)
Customer Reviews for OtterBox - Symmetry Series Star Wars Case for Apple iPhone 7 Plus and 8 Plus - Gold BB-8
Posted by: Ironlady
Verified Purchase:Yes
I’ve used OtterBox covers on my phones for years. Imagine my surprise when I️ opened the package and found a clear piece of plastic-much like covers found in novelty stores. I️ can’t see how this case could survive a fall!!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 27, 2017
Hey there Ironlady,
We so apologize about any confusion surrounding our Symmetry series case. While the Symmetry is still a very protective unit, it sounds like you're looking for a case with a built-in screen protector. Historically, the Symmetry has never included any screen protection - are you possibly thinking of our Defender series? Please feel free to follow the link below to check out the Defender and see if it looks like your previous cases. Our detective Otters will also be happy to help solve this mystery, so don't hesitate to give them a ring at 1-855-688-7269! We're positive that we can deliver on the OtterBox quality that you expect!
https://www.otterbox.com/en-us/iphone-8-iphone-7/defender-series-case/apl2-iph16.html#start=2
Cheers,
OtterBox Customer Service Team
We so apologize about any confusion surrounding our Symmetry series case. While the Symmetry is still a very protective unit, it sounds like you're looking for a case with a built-in screen protector. Historically, the Symmetry has never included any screen protection - are you possibly thinking of our Defender series? Please feel free to follow the link below to check out the Defender and see if it looks like your previous cases. Our detective Otters will also be happy to help solve this mystery, so don't hesitate to give them a ring at 1-855-688-7269! We're positive that we can deliver on the OtterBox quality that you expect!
https://www.otterbox.com/en-us/iphone-8-iphone-7/defender-series-case/apl2-iph16.html#start=2
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Parent of a teenager
Verified Purchase:Yes
So. I bought my daughter an otter box. But when it arrived via ups. I saw it was a thin one and not a fully covered otter box. I hope it can withstand her trip to Germany!!!
Response from otterbox.comBy OtterBox, Customer Service Team, March 27, 2018
Hey there,
It’s exciting to hear that your daughter's OtterBox gets to travel all the way to Germany! We apologize that the Symmetry series wasn't exactly what you expected. True, the Symmetry does not include a built-in screen protector, but not to worry - it is still an extremely protective unit!
If, however, your heart is set on the "fully covered OtterBox," we would recommend our Defender series. This case sports an included screen protector, as well as a couple of additional layers. Please feel free to take a look via the link below, and call our helpful Otters at 1-855-688-7269 with any further inquiries!
https://www.otterbox.com/en-us/iphone-8-plus-7-plus/defender-series-build-your-own-case/apl2-iphp16-byo.html#start=1
Sincerely,
OtterBox Customer Service Team
It’s exciting to hear that your daughter's OtterBox gets to travel all the way to Germany! We apologize that the Symmetry series wasn't exactly what you expected. True, the Symmetry does not include a built-in screen protector, but not to worry - it is still an extremely protective unit!
If, however, your heart is set on the "fully covered OtterBox," we would recommend our Defender series. This case sports an included screen protector, as well as a couple of additional layers. Please feel free to take a look via the link below, and call our helpful Otters at 1-855-688-7269 with any further inquiries!
https://www.otterbox.com/en-us/iphone-8-plus-7-plus/defender-series-build-your-own-case/apl2-iphp16-byo.html#start=1
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jass
Verified Purchase:Yes
It’s trash the cover does not glow in dark lairs make it real don’t be fake
Response from otterbox.comBy OtterBox, Customer Service Team, January 31, 2019
Hi Jass,
Sorry to hear that you're struggling to see the real power of this Symmetry series! For the best performance from the glow-in-the-dark design, we typically recommend exposing the case exterior to as much light as possible before flipping the switch. Doing this should help Iron Man pop a little bit more!
If you have any additional questions, don't hesitate to contact our Otter Avengers at 1-855-688-7269, and they'll gladly fly in for the rescue!
Cheers,
OtterBox Customer Service Team
Sorry to hear that you're struggling to see the real power of this Symmetry series! For the best performance from the glow-in-the-dark design, we typically recommend exposing the case exterior to as much light as possible before flipping the switch. Doing this should help Iron Man pop a little bit more!
If you have any additional questions, don't hesitate to contact our Otter Avengers at 1-855-688-7269, and they'll gladly fly in for the rescue!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Alygail
Verified Purchase:Yes
This is my 5th otter box and unfortunately this time my clear case came with a big smudge on the bottom. A smudge that I can’t remove.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 9, 2017
Hey Alygail,
Here at OtterBox, we think you deserve to have a crystal clear case with no smudges in sight! We apologize that the Symmetry arrived so dirty, and we would love to smooth things over with a warranty claim. Please don't hesitate to ring up our spotless Otters at 1-855-688-7269, and they'll clean this up for you in no time!
Sincerely,
OtterBox Customer Service Team
Here at OtterBox, we think you deserve to have a crystal clear case with no smudges in sight! We apologize that the Symmetry arrived so dirty, and we would love to smooth things over with a warranty claim. Please don't hesitate to ring up our spotless Otters at 1-855-688-7269, and they'll clean this up for you in no time!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: mrsdman
Verified Purchase:Yes
bought this for my daughter because she loves star wars
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kag73
Verified Purchase:Yes
Absolutely love this otter box product but wishd they sold more sparkley n girly
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Edgar
Verified Purchase:Yes
I bought this item about a month ago ancase for the iPhone 7plus. I was very happy with the purchase. Best product
I would recommend this to a friend!
Written by a customer while visiting otterbox.com