Customer reviews from otterbox.com
OtterBox - Symmetry Series Star Wars Case for Apple iPhone 7 Plus and 8 Plus - Gold BB-8
Average customer rating
4.3
(1,017 Reviews)
Rating breakdown 1,017 reviews
5 Stars
654
4 Stars
158
3 Stars
89
2 Stars
61
1 Star
55
84%of customers recommend this product.
(
818 out of
974)
Customer Reviews for OtterBox - Symmetry Series Star Wars Case for Apple iPhone 7 Plus and 8 Plus - Gold BB-8
Posted by: Be Real
Verified Purchase:Yes
The case is clear with sparkling and the Apple symbol is not two tones like it was advertised.
I think Otter Box should not give customers the illusionary techniques in the decoration to sell the product.
I think Otter Box should not give customers the illusionary techniques in the decoration to sell the product.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 11, 2017
Dear Be Real,
Thank you for your feedback! We apologize that the color on your Symmetry clear case is not quite what you had in mind. Although we do our best to display an accurate representation of the style and color of a case, unfortunately, sometimes things can get lost in translation due to different monitors, etc. If you come upon any further OtterBox questions, please don't hesitate to reach out to our friendly Otters at 1-855-688-7269. We are happy to help!
Sincerely,
OtterBox Customer Service Team
Thank you for your feedback! We apologize that the color on your Symmetry clear case is not quite what you had in mind. Although we do our best to display an accurate representation of the style and color of a case, unfortunately, sometimes things can get lost in translation due to different monitors, etc. If you come upon any further OtterBox questions, please don't hesitate to reach out to our friendly Otters at 1-855-688-7269. We are happy to help!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Olivia
Verified Purchase:Yes
I was told I needed to protect my iPhone, but everything I saw in stores would hide my pretty pink phone. My brother ask me do you want pretty or protection, I said both!!! He did suggest Otter Box to me, so he was happy as was I when I was able to protect my iPhone and still show how beautiful it is with my Otter Box!!!!!!!!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Sammy
Verified Purchase:Yes
I definitely won’t buy otterbox products again. This case feels so cheaply made, and the plastic does not allow you to press the buttons on the side unless you press REALLY hard. Waste of money.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 30, 2017
Hey there Sammy,
We're very sorry to see that you're feeling so letdown by the Symmetry clear series! Rest assured, every OtterBox is made with the finest polycarbonate plastic and synthetic rubber, and goes through an extensive amount of testing to ensure maximum durability. Feel free to follow the link below to take a sneak peek at our testing process! As for the side buttons, sometimes the side material on newer cases can be tough at first, but they normally tend to loosen up over time. Should you have any further inquiries, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to assist you!
https://www.youtube.com/watch?v=pj_zzwRIEQw
Regards,
OtterBox Customer Service Team
We're very sorry to see that you're feeling so letdown by the Symmetry clear series! Rest assured, every OtterBox is made with the finest polycarbonate plastic and synthetic rubber, and goes through an extensive amount of testing to ensure maximum durability. Feel free to follow the link below to take a sneak peek at our testing process! As for the side buttons, sometimes the side material on newer cases can be tough at first, but they normally tend to loosen up over time. Should you have any further inquiries, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to assist you!
https://www.youtube.com/watch?v=pj_zzwRIEQw
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: rach
Verified Purchase:Yes
I thought the case would be more pink - like in the pictures. I didnt realize it was clear, probably my fault for not reading the posting fully. I was hoping for pink glitter. It works just not what i was expecting at all.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 2, 2019
Hey rach,
We sincerely apologize for any miscommunication surrounding the tint of this Symmetry clear series! Like any transparent case, the design tends to take on the color of the phone itself. Our online photos for the 'Stardust' style were taken with a rose gold iPhone, which is why the case looks slightly different.
The good news is that, regardless of design, the Symmetry is set and ready to protect your iPhone at all costs! If you have any further questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be thrilled to help out!
Best,
OtterBox Customer Service Team
We sincerely apologize for any miscommunication surrounding the tint of this Symmetry clear series! Like any transparent case, the design tends to take on the color of the phone itself. Our online photos for the 'Stardust' style were taken with a rose gold iPhone, which is why the case looks slightly different.
The good news is that, regardless of design, the Symmetry is set and ready to protect your iPhone at all costs! If you have any further questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be thrilled to help out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Ealvara43
Verified Purchase:Yes
Got the case less than a month ago and i don’t like it. At all.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 16, 2018
Hey Ealvara43,
Our apologies that you're not totally falling in love with this Symmetry series! Our friendly Otters are just a call away at 1-855-688-7269, and they would love to grab a few more details to try to remedy the situation. Please feel welcome to give them a ring, and they'll do their best to mend this relationship!
Best,
OtterBox Customer Service Team
Our apologies that you're not totally falling in love with this Symmetry series! Our friendly Otters are just a call away at 1-855-688-7269, and they would love to grab a few more details to try to remedy the situation. Please feel welcome to give them a ring, and they'll do their best to mend this relationship!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: MrsMouse
Verified Purchase:Yes
It’s a pretty looking case as far as the sparkles go. However, it’s described as sleek, which I’m afraid it is not. It is thick and clunky. Have given to my daughter to use when she takes her phone to school, looks like it will certainly protect from knocks and bumps - but not something I want to carry around with me.
Pros - sturdy, would protect against drops and knocks
Cons - clunky and not the most attractive design shape-wise
Pros - sturdy, would protect against drops and knocks
Cons - clunky and not the most attractive design shape-wise
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 3, 2017
Hi MrsMouse,
We're sorry to hear that the Symmetry case is a little too bulky for your comfort level! The safety of your device is our number one priority, so we try to make our cases as slim and as streamlined as possible while also keeping the level of protection high. We apologize that it didn't work out well for you, and should you have any further OtterBox questions, please reach out to our support team at 1-855-688-7269. We're always happy to help!
Best,
OtterBox Customer Service Team
We're sorry to hear that the Symmetry case is a little too bulky for your comfort level! The safety of your device is our number one priority, so we try to make our cases as slim and as streamlined as possible while also keeping the level of protection high. We apologize that it didn't work out well for you, and should you have any further OtterBox questions, please reach out to our support team at 1-855-688-7269. We're always happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Goat
Verified Purchase:Yes
I bought this a month ago and it is a good case...
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Meranda
Verified Purchase:Yes
I wanted an enclosed case. Front and back. I was looking for a clear case that was completely enclosed to protect the front of my phone too. And for what I paid I thought that was what I was getting. The description was unclear
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 16, 2018
Dear Meranda,
We sincerely apologize about any miscommunication regarding this Symmetry series. The Symmetry is one of our screenless designs, allowing for direct contact with your phone display. However, if you're looking for something with 360° protection, we would recommend our Defender case, which does incorporate a built-in screen protector. Feel free to check it out by clicking on the following link, and call our friendly Otters at 1-855-688-7269 with any further inquiries!
https://www.otterbox.com/en-us/iphone-8-plus-7-plus/defender-series-case/apl2-iphp16.html?dwvar_apl2-iphp16_color=20#start=1
Regards,
OtterBox Customer Service Team
We sincerely apologize about any miscommunication regarding this Symmetry series. The Symmetry is one of our screenless designs, allowing for direct contact with your phone display. However, if you're looking for something with 360° protection, we would recommend our Defender case, which does incorporate a built-in screen protector. Feel free to check it out by clicking on the following link, and call our friendly Otters at 1-855-688-7269 with any further inquiries!
https://www.otterbox.com/en-us/iphone-8-plus-7-plus/defender-series-case/apl2-iphp16.html?dwvar_apl2-iphp16_color=20#start=1
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com