Customer reviews from otterbox.com
OtterBox - Symmetry Series Star Wars Case for Apple iPhone 7 Plus and 8 Plus - Gold BB-8
Average customer rating
4.3 out of 5
4.3
(1,017 Reviews)
Open Ratings Snapshot
Rating breakdown 1,017 reviews
5 Stars
654
4 Stars
158
3 Stars
89
2 Stars
61
1 Star
55
84%of customers recommend this product. 
(
818 out of 974
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Symmetry Series Star Wars Case for Apple iPhone 7 Plus and 8 Plus - Gold BB-8
Customer Rating
3 out of 5
3
Love it! It's super pretty on my rose gold phone
on April 5, 2017
Posted by: Brandi
Verified Purchase:Yes
I love the case, but I've been super careful with it and it's so scratched on the back within 2 days. I've even set it on soft things like a mouse pad at work so it doesn't scrape anything. Kind of a bummer for how expensive it was.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Love it
on April 29, 2017
Posted by: Hailey
Verified Purchase:Yes
I love it, makes my phone look stylish and not bulky.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Sparkles like diamonds
on July 29, 2017
Posted by: JulieK
Verified Purchase:Yes
I purchased the case a couple of weeks ago. I love it. My phone is rose gold, and the case makes my phone sparkle like diamonds.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Love it
on September 27, 2018
Posted by: Antler
Verified Purchase:Yes
I’m glad I ordered this case. It’s perfect, just enough protection for my phone, it’s not bulky and it shows my phone which I love the color and wanted to be able to see it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Will not buy from Otterbox again
on June 23, 2017
Posted by: Unsatisfactory
Verified Purchase:Yes
Incorrect case and did not fit my iPhone 7 properly
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service team, June 26, 2017
Hi there,

We are sorry that the case you received is not fitting your iPhone 7 properly. According to our records the Symmetry clear case for the iPhone 7 Plus was selected which would explain the poor alignment.

We will be more than happy to set up a return for the 7 Plus case and assist with an iPhone 7 case purchase. Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will gladly help in any way that we can!

Sincerely,
OtterBox Customer Service team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Finger marks all over clear case
on February 11, 2018
Posted by: Beth
Verified Purchase:Yes
I bought this a few weeks ago and while it definitely protects my phone from damage, the clear case shows up all finger prints and constantly looks dirty as a result. I wouldn’t recommend.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 12, 2018
Dear Beth,

We sincerely apologize that you're not totally falling in love with the Symmetry Clear series! We typically recommend using a trusty micro-fiber cloth to wipe away any fingerprints or smudges that appear on the clear exterior. If this doesn't do the trick, please feel welcome to ring up our handy Otters at 1-855-688-7269, and they'll gladly find a quick fix!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Disappointed
on April 16, 2017
Posted by: Emjay
I've been a real fan of otterbox products. Ever since I knew about otterbox, I purchase cases for all my gadgets. It was just today that otterbox fails me. :( I ordered online and have it shipped here in the Philippines for my jetblack iphone 7 plus. I noticed that after months of using it, the case is turning yellowish. The box of this case claims that this will not turn into yellow like the other cases. I'm really disappointed because I've been recommending this case to my friends and officemates even this is really costly here in the Philippines. It's really a big problem because we cannot contact otterbox toll free because we are living in asia. I hope someone from otterbox go an extramile go reach out to me and address the issue. This is really making me sad. The case doesn't look anymore. The back of the case is also not clear, it is more of an opaque one.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, April 20, 2017
Hi Emjay,

Thanks for your feedback and for being a fan of our cases! We are sorry that this Symmetry Series Clear case is turning yellow. We fully understand why this would be disappointing and we absolutely want to help.

The best way for you to contact us from the Philippines is to click on the OtterBox.asia link below.

http://www.otterbox.asia/contact-us.aspx

Once we receive your submission through this link we will be more than happy to assist in any way that we can!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
It likes used
on June 8, 2019
Posted by: I I I
Verified Purchase:Yes
Just disappointed that It looks used one.
Scratch on the corner and lots of dust covers on it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 11, 2019
Hi there I I I ,

We're sincerely sorry for your disappointment in this Symmetry case! This is very strange because we have very high standards for the aesthetics of our cases. No worries! Our Otter detectives would be more than happy to get to the bottom of this mystery. Simply give us a call at 1-855-688-7269 and we'll get you a brand-new Symmetry case that should stand the test of time!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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