Customer reviews from otterbox.com
OtterBox - Symmetry Series Star Wars Case for Apple iPhone 7 Plus and 8 Plus - Gold BB-8
Average customer rating
4.3
(1,017 Reviews)
Rating breakdown 1,017 reviews
5 Stars
654
4 Stars
158
3 Stars
89
2 Stars
61
1 Star
55
84%of customers recommend this product.
(
818 out of
974)
Customer Reviews for OtterBox - Symmetry Series Star Wars Case for Apple iPhone 7 Plus and 8 Plus - Gold BB-8
Customer Rating
3
Not happy with my case
on January 5, 2017
Posted by: Andrew
I bought this case about two weeks ago and it's already turning yellow I'm mad that I spent my money on it if it's just going to yellow
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, January 6, 2017
Hi Andrew,
We’re sorry that this Symmetry clear case is turning yellow. We get why this is disappointing and we certainly want to assist with this unusual predicament. Please give our friendly Otters a call at 1-855-688-7269, and we will be glad to get a warranty replacement arranged as soon as possible!
Best,
OtterBox Customer Service Team
We’re sorry that this Symmetry clear case is turning yellow. We get why this is disappointing and we certainly want to assist with this unusual predicament. Please give our friendly Otters a call at 1-855-688-7269, and we will be glad to get a warranty replacement arranged as soon as possible!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Not Happy
on January 24, 2017
Posted by: Cupcake68
This is my third Symmetry case, so I did not expect to be disappointed, but I certainly am. The last one I purchased was for my iphone 6S Plus, and it had multi-colored dots on it; I think it was called "bubble gum". I would have liked to have gotten that one again, but it's not available for the iphone 7Plus. I found the black one with the white dots, and thought it would be perfect. However, I didn't see it stated anywhere that it's a glossy finish. It shows EVERYTHING. Every fingerprint, every scratch. It constantly looks filthy and it hasn't even been on my phone for a full week and it's showing scratches. I am suffering serious buyer's remorse on this one.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, January 26, 2017
Hi there,
Thanks for choosing our Symmetry cases over the years. We are sorry that this most recent addition is not knocking your socks off. When you get a moment, please call our friendly Otters at 1-855-688-7269 and we will gladly assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
Thanks for choosing our Symmetry cases over the years. We are sorry that this most recent addition is not knocking your socks off. When you get a moment, please call our friendly Otters at 1-855-688-7269 and we will gladly assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
It's not clear why it's described as clear
on February 13, 2017
Posted by: John
My new iPhone 7 Plus case is described as clear/crystal. It is frosted. My Jet black phone appears silver in this case. The case is fine otherwise, I'm just not clear how it can be described as clear.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
3
Bumper turns yellow/green
on March 2, 2017
Posted by: case_frustrated
I got this case the day the IPhone 7 was released and I do like the slimmer case as opposed to most OtterBox products. I don't worry about dropping my phone and damaging it.
However...
Within two weeks the top bumper of the case began to turn yellow/green. I have a white face on my phone so this stood out quite easily. I contacted OtterBox support and did receive a replacement, but unfortunately it has the exact same problem. Within two weeks, the bumper is turning yellow/green.
I have read several replies to similar reviews where this is supposedly "atypical" for this case but after having two of them I would have to say it is in fact typical. My guess is that those who don't have white faces on their phones do not notice it nearly as much.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
2
Iphone 7 Plus Symmetry Series
on April 12, 2017
Posted by: shooterr
I bought my case a month a ago, i love the clear case yet after using this for a month now it is staring to get yellow-ish color . i was told by the reseller that this wont turn into yellow-ish color yet just for a few weeks the clear case is now turing into yellow-ish color.
Response from otterbox.comBy OtterBox , Customer Service Team, April 13, 2017
Hi shooterr,
We’re sorry that this Symmetry Clear case is starting to turn a yellowish color. We fully understand why this is not ideal and we certainly want to help with this unfortunate predicament.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will gladly assist in any way that we can!
Best,
OtterBox Customer Service Team
We’re sorry that this Symmetry Clear case is starting to turn a yellowish color. We fully understand why this is not ideal and we certainly want to help with this unfortunate predicament.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will gladly assist in any way that we can!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Ehhhhhhh
on April 21, 2017
Posted by: Morgan777
I bought this case about 4-5 months ago and about 2 months ago I realized it was turning a darker color and it was getting scratches all over it ☹️ I'm not a fan of dirty looking cases or scratched up ones
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, April 24, 2017
Hi Morgan,
We’re sorry that this Symmetry case has seen better days. We understand why this may not be ideal and we certainly want to help. When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
We’re sorry that this Symmetry case has seen better days. We understand why this may not be ideal and we certainly want to help. When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Belinda
Verified Purchase:Yes
I wish it had a cover on the charging port to protect it from dirt.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: LouieT
Verified Purchase:Yes
I'm very accident prone but I hate having clunky looking cases on my phone. I got the jet black iPhone 7 plus and I initially came to the site to buy a clear one but then I saw the stardust option and I was so interested! It came and it's everything I expected and more. It's very beautiful to look at (especially with light shined on it,) and it's very protective of my phone as well. Thanks Otterbox!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com