Customer reviews from otterbox.com
OtterBox - Symmetry Series Star Wars Case for Apple iPhone 7 Plus and 8 Plus - Gold BB-8
Average customer rating
4.3 out of 5
4.3
(1,017 Reviews)
Open Ratings Snapshot
Rating breakdown 1,017 reviews
5 Stars
654
4 Stars
158
3 Stars
89
2 Stars
61
1 Star
55
84%of customers recommend this product. 
(
818 out of 974
)
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Customer Reviews for OtterBox - Symmetry Series Star Wars Case for Apple iPhone 7 Plus and 8 Plus - Gold BB-8
Customer Rating
2 out of 5
2
Not clear and not the case I know Otter Box can be
on September 26, 2016
Posted by: MikeA
Verified Purchase:Yes
First, let me set the record straight. I love Otter Box products. I have been using them since the second generation iPhone. I have always used the Defender model. I decided to change it up and I wish I would have stayed with the Defender series. I like the idea of this case being clear, but it is not clear on the back side. I really wish there was a clear Defender model. I also miss the clip that is offered with the Defender series. I am not happy with the Symmetry Series Clear Case for iPhone 7 plus.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, September 27, 2016
Hi marnold23,

Thanks so much for being a fan of our cases through the years! We are sorry that the Symmetry Clear case is not working out for you. We are glad to see that you have ordered the Defender case as that seems to be a better fit.

We will be sure to pass your feedback about a clear Defender case on to our design team for future consideration. Please feel free to give our friendly Otters a call at 1-855-688-7269 if you want to get a return set up for that Symmetry case as you are still within the 30 day return window.

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
The case is very slick and scratches easily
on November 12, 2016
Posted by: CW1492
Verified Purchase:Yes
You can't see it in the photos but the case is very slick and glossy. My husband has the black symmetry case and it's a matte case and not slippery to hold. Honestly I thought this one would be the same just with the design. Because of the glossiness of the case, it makes it harder to hold on to. Also the case scratches very easily. I've only had the case a couple of weeks and have several scratches on the back of the case from just laying the phone down. I do like the protection of the case and it does have a very snug fit. I just wish I would of gone with a different symmetry case that wasn't the glossy back.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, November 14, 2016
Hi CW1492,

We are sorry that this Symmetry case is a bit too slippery for your comfort level and that it has acquired some scratches. We certainly weren’t out to cause any perilous predicaments, but rather create a streamlined design with ease-of-use for clothing pockets, etc. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!


Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
I love my case, could see the difference .
on November 16, 2016
Posted by: Marbe
Verified Purchase:Yes
Nice cover very thin . I could see the difference from fake and original .
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Frustrating yellow edges!
on December 13, 2016
Posted by: Bryn
Have only been using the case for a couple of weeks and already the rubber edges around the face side have turned completely yellow/green. This is extreamily noticeable between the white of the iPhone screen, and the truly clear plastic of the back. Also as others have mentioned the buttons are near impossible to press unless using one hand to steady the phone and the other to press, and I have large hands. Finally the case collects ridiculous amounts of dust and debris underneath which has to be regularly removed to avoid scratching the back of my phone. Extreamily unhappy as I trusted otterbox and paid for quality, and I could have paid a quarter of the price for better.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, December 14, 2016
Hi Bryn,

We’re sorry that this Symmetry case is letting you down. We completely understand why having a discolored case with stubborn control buttons that allows debris to sneak in would be disappointing.

We assure you that what you are experiencing is not at all typical and we truly want to remedy this unfortunate situation. Please give our friendly Otters a call at 1-855-688-7269, and we will be happy to get a new warranty replacement case lined up. Of course, if it is easier you can always start a warranty replacement at the following link.

https://www.otterbox.com/en-us/warranty-claim

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Not clear!!!
on February 1, 2017
Posted by: iMac0617
I had this for my iPhone 6s and loved it. It does protect the phone. But I thought this one would be clear as well. And it wasn't. It's like etched. I like to put pictures in the back & with the new one for the iPhone 7plus you can't. Soooo upsetting.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
This case was worth ever penny!
on February 20, 2017
Posted by: Tish
Verified Purchase:Yes
The reason why I wanted a new case because the old case that I had got really dirty real fast and it didn't make my phone look appealing anymore. My next option was to get a durable case that would last long, wont get dirty and would make my phone look nice and I got all three with this phone case, it doesn't make my phone look to bulky, its clear and easy to see my rose gold color and having the star dust look at the back of the case gives it a nice look. I've had this case for about four weeks now and I can say I love this case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Scratches too easily
on July 11, 2017
Posted by: Rachel
Verified Purchase:Yes
Case scratches too easily - is only a few weeks old and scratches all over the back
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, July 12, 2017
Hi Rachel,

We are sorry that this Symmetry Series Clear case is acquiring scratches after a few weeks. We get why this could be disappointing and we certainly want to help.

When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Very satisfied!
on December 18, 2017
Posted by: Nicole
Verified Purchase:Yes
Wanted a clear case to show off my rose gold new phone.. looks great.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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