Customer reviews from otterbox.com
OtterBox - Symmetry Series Star Wars Case for Apple iPhone 7 Plus and 8 Plus - Resistance Red
Average customer rating
4.3
(480 Reviews)
Rating breakdown 480 reviews
5 Stars
312
4 Stars
77
3 Stars
42
2 Stars
24
1 Star
25
85%of customers recommend this product.
(
395 out of
466)
Customer Reviews for OtterBox - Symmetry Series Star Wars Case for Apple iPhone 7 Plus and 8 Plus - Resistance Red
Posted by: Melissadavis311
Verified Purchase:Yes
I bought this two weeks ago and it was very slick at first. It scratches easily, but the protection is still there.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: MarieD
Verified Purchase:Yes
I've been a long time costumer of otterbox. Not only do they save my phones from drops, but I also use them as accessories. I love when new designs come out. I've bought them for all of my family.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Busymom
Verified Purchase:Yes
Scratched within hours of having with very light and careful use. Color looks very different than online. For the $$ I expected better.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, December 16, 2016
Hi Busymom,
We’re sorry that this Symmetry case acquired a scratch or two early on in your ownership and that the colors we’re not exactly what you had in mind. Unfortunately, even though we do our best to put up an accurate representation of the color of the case, sometimes things can get lost in translation, so to speak, due to different monitors, etc.
We are glad to see that we already have a new warranty replacement case on the way to you. You should have already received an email with tracking information. If you have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269.
Happy Holidays,
OtterBox Customer Service Team
We’re sorry that this Symmetry case acquired a scratch or two early on in your ownership and that the colors we’re not exactly what you had in mind. Unfortunately, even though we do our best to put up an accurate representation of the color of the case, sometimes things can get lost in translation, so to speak, due to different monitors, etc.
We are glad to see that we already have a new warranty replacement case on the way to you. You should have already received an email with tracking information. If you have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269.
Happy Holidays,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mindyrrm
Verified Purchase:Yes
I pirchased a Symmetry last year for my phone and also purchased one for my niece's phone. My niece loves hers. I have already replaced mine once and it needs to be replaced again. The protective edge comes loose from the hard back of the case. There is no protection for the front of the phone. My alpha glass broke and was replaced. Within a week it was broken again. This phone is not typical OtterBox quality.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, December 19, 2016
Hi Mindyrrm,
We’re sorry that this Symmetry case and Alpha Glass screen protector are getting a bit beat up. As long as your iPhone 7 Plus is unharmed we will consider this a win as we can easily replace those through our warranty. Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get warranty replacements arranged in practically no time at all!
Happy Holidays,
OtterBox Customer Service Team
We’re sorry that this Symmetry case and Alpha Glass screen protector are getting a bit beat up. As long as your iPhone 7 Plus is unharmed we will consider this a win as we can easily replace those through our warranty. Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get warranty replacements arranged in practically no time at all!
Happy Holidays,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: LaShon96
Verified Purchase:Yes
Very protective, stylish and not slippery at all. I love it and will be getting more colors.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mrscjmoore
Verified Purchase:Yes
I like otter box cases and I was excited at how thin this one is while still being protective. My only complaint is that the glossy case scratches super easily :(
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Scratches easily. Flimsy construction.
on December 27, 2016
Posted by: Dzyngrl
The back is super glossy which means scratches, scratches and more scratches. Right out of the box, I could see light swirly scratches. I've used the phine for not even a full day and it's all acratched up. The case is also realy flimsy. I'm not convinced my phone will be protected if dropped.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, December 30, 2016
Hi Dzyngrl,
We’re sorry that this Symmetry case is getting a bit scratched up and that it is not filling you with confidence. We assure you that this case has been thoroughly tested and is more than up for the challenge of protecting your iPhone 7 Plus from life’s daily grind.
Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist with your scratched case in any way that we can!
Sincerely,
OtterBox Customer Service Team
We’re sorry that this Symmetry case is getting a bit scratched up and that it is not filling you with confidence. We assure you that this case has been thoroughly tested and is more than up for the challenge of protecting your iPhone 7 Plus from life’s daily grind.
Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist with your scratched case in any way that we can!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jade
Verified Purchase:Yes
I loved the case u til the edges which are pink got dirty and it does not come off. I ended up ordering a second one In th black. Would not reccomend this color
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 30, 2016
Hi Jade,
We’re sorry that this Symmetry case collected some dirt and would not part ways with it. This is understandably disappointing and we definitely want to help out.
We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case).
If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
We’re sorry that this Symmetry case collected some dirt and would not part ways with it. This is understandably disappointing and we definitely want to help out.
We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case).
If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com