Customer reviews from otterbox.com
OtterBox - Symmetry Series Star Wars Case for Apple iPhone 7 Plus and 8 Plus - Resistance Red
Average customer rating
4.3
(480 Reviews)
Rating breakdown 480 reviews
5 Stars
312
4 Stars
77
3 Stars
42
2 Stars
24
1 Star
25
85%of customers recommend this product.
(
395 out of
466)
Customer Reviews for OtterBox - Symmetry Series Star Wars Case for Apple iPhone 7 Plus and 8 Plus - Resistance Red
Posted by: Lizzyb
Verified Purchase:Yes
I’ve had this case for a little over a week and while I love the design, the quality of the case is lacking. I already have surface scratches, as where cases half this price point don’t scratch.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 21, 2017
Hey Lizzyb,
We're sorry to hear that the force is not strong with your Star Wars Symmetry case! Not to worry - our Otter Jedi are ready to save the day with a warranty claim. Just give them a ring at 1-855-688-7269, and they'll send out a new, flawless replacement case!
May the Force Be With You,
OtterBox Customer Service Team
We're sorry to hear that the force is not strong with your Star Wars Symmetry case! Not to worry - our Otter Jedi are ready to save the day with a warranty claim. Just give them a ring at 1-855-688-7269, and they'll send out a new, flawless replacement case!
May the Force Be With You,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: pjones
Verified Purchase:Yes
I had this case for about a week before the graphic started fading along the edges. Upon closer inspection the entire thing is basically peeling off. Super disappointed. The case itself is fine and protects the phone but I would just recommend buying a plain case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 23, 2019
Hey pjones,
We're so sorry to hear this Symmetry Series case didn't go the distance!
Protection is our priority, but we totally get how you would need your case looking great while it's covered for safekeeping. Not to worry - we would love to send you a brand-new case along with some maintenance tips that'll keep things looking fresh. Give us a call at 1-855-688-7269, and we'll get you back on track to stylish security!
Best,
OtterBox Customer Service Team
We're so sorry to hear this Symmetry Series case didn't go the distance!
Protection is our priority, but we totally get how you would need your case looking great while it's covered for safekeeping. Not to worry - we would love to send you a brand-new case along with some maintenance tips that'll keep things looking fresh. Give us a call at 1-855-688-7269, and we'll get you back on track to stylish security!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: KF00
Verified Purchase:Yes
I've had this case for about a month now and it scratches up very easily. It's cute, sleek, and stylish, but scratches easily. It looks like I've had this case much longer than a month. I like the case, but I'm not sure if I can recommend this or not because of how it is to scratch it.
Response from otterbox.comBy OtterBox , Customer Service Team , November 14, 2016
Hi KF00,
Thanks for your feedback! We are sorry that this Symmetry is collecting some scratches. Although it is better that the case takes a bit of abuse over your iPhone 7 plus, we fully understand why this is disappointing. If you feel that your OtterBox is compromised please feel free to give our friendly Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Thanks for your feedback! We are sorry that this Symmetry is collecting some scratches. Although it is better that the case takes a bit of abuse over your iPhone 7 plus, we fully understand why this is disappointing. If you feel that your OtterBox is compromised please feel free to give our friendly Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: KimK
Verified Purchase:Yes
Bought a month ago for my new IPhone 7plus because I love polka dots. I don't like the material it's made from hard shiny plastic which shows fingerprints and smudges all the time,
I had symmetry otterbox GUMBALLS case on old phone and LOVED it ! Easier to handle and not slippery and shiny. Please make a symmetry IPhone 7plus case in the gumball design.
I had symmetry otterbox GUMBALLS case on old phone and LOVED it ! Easier to handle and not slippery and shiny. Please make a symmetry IPhone 7plus case in the gumball design.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 21, 2016
Hi Kim,
Thanks for your feedback! We’re sorry that this Symmetry case is a bit too slippery for your comfort level. We certainly weren’t out to cause any perilous predicaments, but rather create a streamlined design with ease-of-use for clothing pockets, etc.
We will be sure to pass your thoughts on to our design team for future consideration. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Thanks for your feedback! We’re sorry that this Symmetry case is a bit too slippery for your comfort level. We certainly weren’t out to cause any perilous predicaments, but rather create a streamlined design with ease-of-use for clothing pockets, etc.
We will be sure to pass your thoughts on to our design team for future consideration. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: SithDTM
Verified Purchase:Yes
A. The Empire has better toys and we have cookies.
B. I sit the phone down case side up and It doesn’t get lost anymore!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: mommommommommom
Verified Purchase:Yes
I bought this on Force Friday, and have had my case on for about a week. While my case protects my phone the way I want it to, the finish of the Symmetry series is less than desired. It scratches so easily, and my awesome case now has a big scratch in the back. Otterbox needs to rethink the shiny finish on the Symmetry cases.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, October 29, 2019
Hey, Julie!
We're sorry to hear that the finish on your case has caused a disturbance in the Force! That's certainly unusual. Thankfully, We have a great warranty, so Obi-Wan isn't your only hope to get that issue fixed. Call our council of Jedi Otters at 1-855-688-7269, and they would be more than happy to get a replacement case trained up and sent your way.
May the Force be with you,
OtterBox Customer Service Team
We're sorry to hear that the finish on your case has caused a disturbance in the Force! That's certainly unusual. Thankfully, We have a great warranty, so Obi-Wan isn't your only hope to get that issue fixed. Call our council of Jedi Otters at 1-855-688-7269, and they would be more than happy to get a replacement case trained up and sent your way.
May the Force be with you,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Cute and great service.
on October 22, 2016
Posted by: Alexe
I just got received right on time. The case is cute and great design. The quality is five stars.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jo1121
Verified Purchase:Yes
I bought this a few weeks ago. I'm disappointed in the large scratch running down the middle of the case unsure where it came from. Being an Otterbox it should be scratch resident.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com