Customer reviews from otterbox.com
OtterBox - Symmetry Series Star Wars Case for Apple iPhone 7 Plus and 8 Plus - Resistance Red
Average customer rating
4.3
(480 Reviews)
Rating breakdown 480 reviews
5 Stars
312
4 Stars
77
3 Stars
42
2 Stars
24
1 Star
25
85%of customers recommend this product.
(
395 out of
466)
Customer Reviews for OtterBox - Symmetry Series Star Wars Case for Apple iPhone 7 Plus and 8 Plus - Resistance Red
Posted by: amhk
Verified Purchase:Yes
I bought this case one month ago for my new phone. I really like the color and the way the case feels in my hand (not as bulky as my defender for my old phone). My one complaint is that it is easily scratched. I have one deep scratch on the back and I have no idea how it got there. I have dropped my phone once and it held up without cracking a screen.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Tula
Verified Purchase:Yes
I was disappointed with a battery powered box for my iPhone 6 mos into my purchase so I looked into getting an Otterbox. The designs available were limited for my type of iPhone but the day lily Otterbox was perfect. I no longer have to look for it because it’s so bright that it stands out.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Channinho
Verified Purchase:Yes
Cool case but it does not glow as advertised. They have improved the overall case feel from the original symmetry.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, May 30, 2018
Hi Channinho,
It's awesome to hear that you're loving the overall look and feel of this Marvel Symmetry series! We apologize that the glow-in-the-dark feature is slightly disappointing, and we would recommend exposing the case to as much direct light as possible before flipping the switch in order to make this design really pop. If you have any additional questions, please feel welcome to call our superhero Otters at 1-855-688-7269, and they'll fly in to save the day!
Sincerely,
OtterBox Customer Service Team
It's awesome to hear that you're loving the overall look and feel of this Marvel Symmetry series! We apologize that the glow-in-the-dark feature is slightly disappointing, and we would recommend exposing the case to as much direct light as possible before flipping the switch in order to make this design really pop. If you have any additional questions, please feel welcome to call our superhero Otters at 1-855-688-7269, and they'll fly in to save the day!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Stella
Verified Purchase:Yes
I bought this "oh so cute Mickey case" because I am a huge Disney fan and love the protection that Otter Box gives. I am disappointed that after less than a month I have scratches(some deep) in the case that I normally don't see in an Otter Box case from just setting it down on tables/desks. I have not dropped it or abused it in any way. Not sure I would buy a Disney Case again from Otter Box.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 4, 2018
Dear Stella,
Oh no, we're so sorry to see that this Symmetry series has taken on some severe scratching! Our friendly Otters would love to restore your polished protection by setting you up with a replacement. Please feel welcome to call them at 1-855-688-7269, and they'll process a warranty claim with ease and haste!
Regards,
OtterBox Customer Service Team
Oh no, we're so sorry to see that this Symmetry series has taken on some severe scratching! Our friendly Otters would love to restore your polished protection by setting you up with a replacement. Please feel welcome to call them at 1-855-688-7269, and they'll process a warranty claim with ease and haste!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Stlclg
Verified Purchase:Yes
I bought a designer otter box this time. I do not like it. It has scratches allllll over it and I have had it less than a month. I have bought at least 10 otter boxes this far, which have been great, but not this one☹️
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 27, 2018
Hey there Stlclg,
We're so sorry to hear that this Symmetry series has been handicapped by some serious scratches! While these surface-level blemishes shouldn't affect the protective abilities of the unit, we definitely recognize the importance of having sleek, stylish protection for as long as possible. Please feel welcome to call our awesome Otters at 1-855-688-7269, and they'll be more than happy to hook you up with a warranty replacement. We'll have that polished protection restored in no time!
Best,
OtterBox Customer Service Team
We're so sorry to hear that this Symmetry series has been handicapped by some serious scratches! While these surface-level blemishes shouldn't affect the protective abilities of the unit, we definitely recognize the importance of having sleek, stylish protection for as long as possible. Please feel welcome to call our awesome Otters at 1-855-688-7269, and they'll be more than happy to hook you up with a warranty replacement. We'll have that polished protection restored in no time!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Madame Butterfly
Verified Purchase:Yes
I love it and would recommend it for all Mickey lovers
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kim26
Verified Purchase:Yes
I bought my Mickey Mouse case less than a month ago. I am adult who does not abuse my phone. It pretty much goes from purse to night stand. There are already several scratches on surface of phone case. Glad they are not on my phone but I feel the surface must not be very durable. Maybe a different style would be better.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 14, 2018
Dear Kim26,
Uh oh - sounds like rather than looking after itself, this Symmetry series has been playing a rough game of cat-and-mouse!
We're truly sorry to hear that your Disney case has somehow received a few scrapes and scratches, but don’t worry - our friendly representatives are ready to send you a sleek new replacement. Please don't hesitate to give them a call at 1-855-688-7269, and they'll process a warranty claim with ease and haste!
Best,
OtterBox Customer Service Team
Uh oh - sounds like rather than looking after itself, this Symmetry series has been playing a rough game of cat-and-mouse!
We're truly sorry to hear that your Disney case has somehow received a few scrapes and scratches, but don’t worry - our friendly representatives are ready to send you a sleek new replacement. Please don't hesitate to give them a call at 1-855-688-7269, and they'll process a warranty claim with ease and haste!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Cyril 1967
Verified Purchase:Yes
The product sas not described correctly un your website. I was waiting for a glass protection
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 20, 2018
Hey Cyril 1967,
We truly apologize about any confusion surrounding the screenless style of this Symmetry series! Historically, the Symmetry has never included any sort of integrated screen protection, but we certainly understand why some might be looking for it. While we certainly understand your apprehension towards the case, we're confident that it should offer sleek and stylish protection for a long time to come! If you have any additional questions, please feel welcome to reach out to us via the link below - one of our friendly Otters will be happy to help!
https://www.otterbox.fr/fr-fr/support
Sincerely,
OtterBox Customer Service Team
We truly apologize about any confusion surrounding the screenless style of this Symmetry series! Historically, the Symmetry has never included any sort of integrated screen protection, but we certainly understand why some might be looking for it. While we certainly understand your apprehension towards the case, we're confident that it should offer sleek and stylish protection for a long time to come! If you have any additional questions, please feel welcome to reach out to us via the link below - one of our friendly Otters will be happy to help!
https://www.otterbox.fr/fr-fr/support
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com