Customer reviews from fisherpaykel.com/us
Fisher & Paykel - 24" Top Control Built-In Dishwasher - Custom Panel Ready
Average customer rating
3.3
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
5
4 Stars
1
3 Stars
3
2 Stars
1
1 Star
3
Customer Reviews for Fisher & Paykel - 24" Top Control Built-In Dishwasher - Custom Panel Ready
Posted by: Sue from Wisconsin
Verified Purchase:Yes
Love my new dishwasher. I did get the 2 drawers. There is only my husband and I and it is so nice that I can put the dirty dishes in all day , we don't have a lot, and they are not in the sink . It does not hold a lot so I feel it would not be good for a larger family. I have never used both drawer . Maybe if you use both drawers .But it works for us 2 retired people who don.t have big meals
Written by a customer while visiting fisherpaykel.com/us
Posted by: mooch
Verified Purchase:Yes
knock feature to stop dishwasher does not work - having trouble getting help with this
Response from fisherpaykel.com/usBy Global Customer Support Centre, May 26, 2025
Thank you for reaching out and sharing your feedback. If you're experiencing issues with the Knock feature on your DishDrawer, there are steps you can take to resolve it.
To start, we recommend following the troubleshooting guide below, as these steps often resolve the issue: https://support.fisherpaykel.com/s/article/Knock-to-Pause-Unlock-is-Not-Working-DD-I-Models-Only
If the issue persists, we’d be happy to arrange for a service technician to assist you. Please don’t hesitate to reach out—we’re here 24/7 via phone at 1-888-936-7872 or through our live chat: https://www.fisherpaykel.com/us/help-and-support/contact-us
We appreciate your time and look forward to helping you.
To start, we recommend following the troubleshooting guide below, as these steps often resolve the issue: https://support.fisherpaykel.com/s/article/Knock-to-Pause-Unlock-is-Not-Working-DD-I-Models-Only
If the issue persists, we’d be happy to arrange for a service technician to assist you. Please don’t hesitate to reach out—we’re here 24/7 via phone at 1-888-936-7872 or through our live chat: https://www.fisherpaykel.com/us/help-and-support/contact-us
We appreciate your time and look forward to helping you.
Written by a customer while visiting fisherpaykel.com/us
Posted by: Stan
Verified Purchase:Yes
Quiet operation. Cleans fine. Two big hurdles. 1. How to operate not clear initially. Was finally told by tech in 4th visit. No manual.
2. Big problem with attaching panel of wood to match cabinet panels. Tough to find right person, then holes in metal cover not aligned exactly with pull attached panel.
Otherwise no issues
2. Big problem with attaching panel of wood to match cabinet panels. Tough to find right person, then holes in metal cover not aligned exactly with pull attached panel.
Otherwise no issues
Response from fisherpaykel.com/usBy Global Customer Support Center, November 27, 2025
Thank you for taking the time to share your feedback. We’re pleased to hear you’re happy with the quiet operation and cleaning performance, but we’re sorry for the difficulties you experienced getting started and attaching the custom panel.
For future reference, you may find the "Quick User Guide" handy for operating instructions here: https://www.fisherpaykel.com/us/dishwashing/integrated-dishwashers/series-9-integrated-tall-double-dishdrawer-dishwasher-dd24dti9-n-82338.html
If you ever need a hand or have questions, please contact us via phone or live chat and our team will be happy to help, https://www.fisherpaykel.com/us/help-and-support/contact-us/
For future reference, you may find the "Quick User Guide" handy for operating instructions here: https://www.fisherpaykel.com/us/dishwashing/integrated-dishwashers/series-9-integrated-tall-double-dishdrawer-dishwasher-dd24dti9-n-82338.html
If you ever need a hand or have questions, please contact us via phone or live chat and our team will be happy to help, https://www.fisherpaykel.com/us/help-and-support/contact-us/
Written by a customer while visiting fisherpaykel.com/us
Posted by: Janet M
Verified Purchase:Yes
I so wanted to love this dishwasher, it is beautiful in our new kitchen. But…it doesn’t clean our dishes, I was told by a repairman once that you are supposed to scrape not rinse before loading. Not with this one, you have to practically hand wash everything before loading or you have a dried on mess. Maybe I’m doing something wrong, but I have had to run so many loads to get everything clean. The instructions are not clear on how to stop a load, so I have inadvertently started it when I was just wiping the top of the drawer. And it runs forever! The fast load still takes over 2 hours. As I said at the start, I really wanted to love this dishwasher.
Response from fisherpaykel.com/usBy Global Customer Support Centre, December 31, 2025
Thank you for sharing your experience. It definitely sounds like there may be an issue, and we’re sorry for the frustration this has caused especially when you were hoping to love this dishwasher in your new kitchen.
We’d really appreciate the opportunity to make this right. Please reach out so we can troubleshoot the problem with you or book a service visit if needed. You can contact us via chat, or schedule service online through our website whichever is easiest for you.
We’re here to help get your dishwasher working the way it should.
We’d really appreciate the opportunity to make this right. Please reach out so we can troubleshoot the problem with you or book a service visit if needed. You can contact us via chat, or schedule service online through our website whichever is easiest for you.
We’re here to help get your dishwasher working the way it should.
Written by a customer while visiting fisherpaykel.com/us
Posted by: Justin - Sacramento
Verified Purchase:Yes
Double DishDrawer works very well. Loading takes a little getting used to coming from a conventional dishwasher, but its very nice to have the flexibility of 2 separate compartments for varied load sizes, or time on hand. Operation is very quiet, and wifi enabled is nice to start a load if you forget to run it. Overall function feels very professional.
Written by a customer while visiting fisherpaykel.com/us