Customer reviews from fisherpaykel.com/us
Fisher & Paykel - 24" Top Control Built-In Dishwasher - Custom Panel Ready
Average customer rating
3.2
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
4
4 Stars
1
3 Stars
1
2 Stars
1
1 Star
3
Customer Reviews for Fisher & Paykel - 24" Top Control Built-In Dishwasher - Custom Panel Ready
Posted by: Becky
Verified Purchase:Yes
I had high hopes for this dishwasher but to be honest if I had it to do over I would not buy it. The instructions are very hard to understand and follow. I've even tried watching a youtube video but that didn't help either. After a month I still haven't figured out how to use some of the features. I can't figure out how to turn off the automatic rinse, or turn on some of the rinse/sanitize features. My old dishwasher had clips for small items, this one does not and smaller items end up turning upside down. I use powder dishwasher soap and the soap dispenser is super difficult to get filled from the soap box without spilling soap all over the inside of the dishwasher and the dishes close to the dispenser. I'm about to kick it to the curb and get a different brand.
Response from fisherpaykel.com/usBy Lani, Global Support Centre, November 17, 2021
Thank you for leaving your feedback, Becky. We strive incredibly hard to provide moments of delight to our customers and we’re really sorry we’ve not been able to meet your expectations this time.
We have a range of clips and accessories to match your requirements. You can find these on our website or by calling through to our spare parts team.
We are pleased to see that you have been in contact with our customer care team who have given you some guidance and advice on how to use the different features on your dishdrawers.
If you need any further assistance you can contact our customer care team 24/7 via phone or web-chat: https://www.fisherpaykel.com/us/help-and-support/contact-us
Thanks again for sharing your feedback.
We have a range of clips and accessories to match your requirements. You can find these on our website or by calling through to our spare parts team.
We are pleased to see that you have been in contact with our customer care team who have given you some guidance and advice on how to use the different features on your dishdrawers.
If you need any further assistance you can contact our customer care team 24/7 via phone or web-chat: https://www.fisherpaykel.com/us/help-and-support/contact-us
Thanks again for sharing your feedback.
Written by a customer while visiting fisherpaykel.com/us
Posted by: Bees
Verified Purchase:Yes
I love this dishwasher! It’s perfect when you have a small amount to wash or a large amount. It’s quiet as well!
Written by a customer while visiting fisherpaykel.com/us
Customer Rating
4
Second time we have purchased this double drawer
on December 17, 2022
Posted by: Steve in Colorado
Verified Purchase:Yes
beautiful design, esp with custom cabinets but inside arrangement isn't very flexible and detergent accommodation is a little bit of a nuisance.
Written by a customer while visiting fisherpaykel.com/us
Customer Rating
1
Has never finish the wash cycle w/o shorting out.
on August 20, 2023
Posted by: Tish222
Verified Purchase:Yes
Living goods installed our dishwasher drawers last month and we have attempted to use them, but they short out and never finish the cycle. It is not an electrical problem on our system. Still waiting for service to see what the problem is.
By Global Customer Support Center, August 30, 2023
Thank you for your feedback. We are sorry to hear about this issue
Your trust means a lot to us, so if your issue is still not resolved, please don’t hesitate to reach out via phone or live web-chat: https://www.fisherpaykel.com/us/help-and-support/contact-us - We are available 24/7.
Your trust means a lot to us, so if your issue is still not resolved, please don’t hesitate to reach out via phone or live web-chat: https://www.fisherpaykel.com/us/help-and-support/contact-us - We are available 24/7.
Written by a customer while visiting fisherpaykel.com/us
Customer Rating
2
3 months in- minimal use- bottom drawer leaked
on August 24, 2023
Posted by: Bettyc4
Verified Purchase:Yes
I was very excited to get this unit. The top drawer is what I use almost daily. I have used the bottom drawer only occasionally because we are empty nesters and don’t have that much daily washing to do.
My completed kitchen was delivered sometime in May and I have used the bottom drawer a few times and this last week I noticed water on the floor and when I got down on the floor noticed it was leaking at two points. They were trickles but the water did puddle.
I reached out to the appliance retailer and the service person who gave window of 3-6pm yesterday called at 2pm and rescheduled for today. I am keeping my fingers crossed that this will be resolved soon. Out of an abundance of caution I am taking on further expense with an extended warranty since the warranty is only 1 year.
By Global Customer Support Center, September 7, 2023
Thank you for posting your review. We are sorry to hear about your experience with this appliance was not upto standards. Please note all our brand new appliances comes with 2 year manufactures warranty.
If your issue is still not resolved and you require further assistance, please reach out to us at any time, we are available 24/7 via phone or live web-chat: https://www.fisherpaykel.com/us/help-and-support/contact-us
If your issue is still not resolved and you require further assistance, please reach out to us at any time, we are available 24/7 via phone or live web-chat: https://www.fisherpaykel.com/us/help-and-support/contact-us
Written by a customer while visiting fisherpaykel.com/us
Posted by: dmhnj
Verified Purchase:Yes
This is our second unit we enjoyed the first for 19 years.
Written by a customer while visiting fisherpaykel.com/us
Posted by: Amzd
Verified Purchase:Yes
Top drawer restarts continuously - 3rd repair visit scheduled for tomorrow since it was installed about 1 month ago!! I can’t use it unless I sl add o use the app to know the run time & set an alarm to stop at end of the cycle. Even then j have to leave it open or it will restart.
Response from fisherpaykel.com/usBy Global Contact Center, November 4, 2024
Thank you your feedback. We are truly sorry to hear about your experience with this dishdrawer.
If your issue is still not resolved, please reach out to our customer care team on at 1-888-936-7872 or through our chat support at: https://www.fisherpaykel.com/ca/help-and-support/contact-us - We are available 24/7 to assist you.
If your issue is still not resolved, please reach out to our customer care team on at 1-888-936-7872 or through our chat support at: https://www.fisherpaykel.com/ca/help-and-support/contact-us - We are available 24/7 to assist you.
Written by a customer while visiting fisherpaykel.com/us
Posted by: Pete
Verified Purchase:Yes
Excellent. Have 2 and very satisfied. Best dishwashers we have ever owned.
Written by a customer while visiting fisherpaykel.com/us