Customer reviews from whirlpool.com
Whirlpool - 21 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - White
Average customer rating
4.1
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
196
4 Stars
137
3 Stars
66
2 Stars
16
1 Star
19
79%of customers recommend this product.
(
286 out of
364)
Customer Reviews for Whirlpool - 21 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - White
Customer Rating
1
Not what we expected.
on August 4, 2024
Posted by: LeeM
[This review was collected as part of a promotion.] Very loud. The wheels don’t lock, so the fridge rolls when you open it. We had someone come out to look at it and they determined that it’s just loud.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 6, 2024
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #573764.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #573764.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Almost perfect.
on August 4, 2024
Posted by: JMS31
[This review was collected as part of a promotion.] Overall I am happy with the fridge but I have a few things I would change. I would like adjustable shelves in the fridge section. My old fridge also had sliding shelves which helped get to things in the back .The water dispenser on is too close to the front. If the glass is not positioned properly the water squirts all over.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great size and features
on August 15, 2024
Posted by: Reitz
from Illinois
[This review was collected as part of a promotion.] I am very happy with this side-by-side refrigerator!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Very Noisy - Runs Constantly
on October 3, 2024
Posted by: Tracy199
This refrigerator was installed two weeks ago. It has been a major disruption in the house. It is very noisy and runs almost non-stop. The kitchen, which used to be a sanctuary, has now become an industrial job site. I would not recommend it.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 4, 2024
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 603212.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 603212.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Love the icemaker!
on October 13, 2024
Posted by: catowl
from Houston, TX
[This review was collected as part of a promotion.] The freezer is really small! Refrigerator part is nice size. I bought this particular model because I live in a house built in the 1950's and I needed a model that would fit in the available space.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Mild Buyer's Regret
on May 2, 2025
Posted by: JoeD
from Dayton, Ohio, USA
[This review was collected as part of a promotion.] Mildly disappointed with this refrigerator, although I admit that certain details are things I could have, should have checked before buying. First, why would any manufacturer build a refrigerator for USA customers in which NONE of the shelved areas are tall enough for a 2-liter bottle to fit standing up? I have two juice jugs that are about 1/4" too tall to fit on any shelf. If I use one adjustable door shelf for tall items, I would have to cram the other door shelves too close together or leave one out completely.
Second, we keep having an issue with the ice dispenser. Ice maker works fine. This has something to do with the auger not connecting very well to whatever mechanism makes it turn. It works if I place one hand on the freezer door and lean into it, but then it does not work all the time if someone just opened the door and closed it without pressing firmly against it to close it.
Third, when I attempted to discuss the second item, above, with customer service, I was on hold on the telephone for more than 30 minutes before I finally hung. I tried to use the online chat feature, and I was again put on hold for over an hour. The chat conversation began, and after a couple of minutes, the chat associate said she needed to talk to someone else to get information for me, asked me to hold. I started tracking the time about 10 minutes later. Then, 59 minutes later, I decided to start typing questions and comments again to let the chat system know that I was still there. Another 20 minutes later with no response of any kind, I closed the chat and logged off. I'm quite a patient person. I got an hour of yoga practice in while on hold, so it wasn't entirely wasted time, but my mind was focused on paying attention to when the chat associate would reply - only to never get additional responses in the chat. I cannot imagine that Home Depot (which is where I ordered the refrigerator) can do better at troubleshooting the ice dispenser auger engagement issue than what Whirlpool ought to be able to do as the manufacturer.
Second, we keep having an issue with the ice dispenser. Ice maker works fine. This has something to do with the auger not connecting very well to whatever mechanism makes it turn. It works if I place one hand on the freezer door and lean into it, but then it does not work all the time if someone just opened the door and closed it without pressing firmly against it to close it.
Third, when I attempted to discuss the second item, above, with customer service, I was on hold on the telephone for more than 30 minutes before I finally hung. I tried to use the online chat feature, and I was again put on hold for over an hour. The chat conversation began, and after a couple of minutes, the chat associate said she needed to talk to someone else to get information for me, asked me to hold. I started tracking the time about 10 minutes later. Then, 59 minutes later, I decided to start typing questions and comments again to let the chat system know that I was still there. Another 20 minutes later with no response of any kind, I closed the chat and logged off. I'm quite a patient person. I got an hour of yoga practice in while on hold, so it wasn't entirely wasted time, but my mind was focused on paying attention to when the chat associate would reply - only to never get additional responses in the chat. I cannot imagine that Home Depot (which is where I ordered the refrigerator) can do better at troubleshooting the ice dispenser auger engagement issue than what Whirlpool ought to be able to do as the manufacturer.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Wish they made them like they used to
on May 4, 2025
Posted by: Tracy
[This review was collected as part of a promotion.] This refrigerator is wide but small. It is very very loud. The freezer has already frosted and I haven’t even had it for a month. I can tell this isn’t going to last to long. Not that many to choose from so went with this one.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Like the Fridge - Missing Parts
on April 19, 2020
Posted by: Atari
from Darien, IL
I bought the refrigerator back on March 14 and had it delivered and installed yesterday. After reading the comments of other purchasers I noticed one about missing caps at the bottom hinges. I looked at mine and I have the same issue (see attached pics). Please confirm how this is to be resolved.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com