Customer reviews from whirlpool.com
Whirlpool - 21 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - White
Average customer rating
4.1
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
196
4 Stars
137
3 Stars
66
2 Stars
16
1 Star
19
79%of customers recommend this product.
(
286 out of
364)
Customer Reviews for Whirlpool - 21 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - White
Customer Rating
4
Everything but that hum.
on August 31, 2025
Posted by: Bobby
[This review was collected as part of a promotion.] Bought last month, overall pleased with appliance. I love the bright interior lights and consistent temperature. There is a near constant hum from a fan or something that begins a few seconds after you close the fridge door, it stops humming when you open the door. This is the only downside of this fridge for me.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Need help!
on September 5, 2025
Posted by: Twarren
from Carrollton GA
[This review was collected as part of a promotion.] This refrigerator is new and isn’t working. We have to wait until September 10 for the service person to come look at it. My Mom has to keep her insulin in there and we have not been able to buy groceries for over a week.6
Response from whirlpool.comBy Branded Team, Consumer Care, September 5, 2025
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information and reference Case #792094.
We’re looking forward to hearing from you.
Kari V.
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Poor refrigerator
on September 8, 2025
Posted by: lisaInNY
[This review was collected as part of a promotion.] This is a cheaply made refrigerator. I am not enjoying it.
Response from whirlpool.comBy Branded Team, Consumer Care, September 9, 2025
It is through customer feedback that we can correct and make changes to our products regarding their quality and overall design. Whirlpool understands that valued customers, like you, are why we are in business.
Thank you so much for sharing your insights with us. We will be sure to document your concerns for further review.
Kari V.
Thank you so much for sharing your insights with us. We will be sure to document your concerns for further review.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Horrible NOISY DEFECTIVE REFRIGERATOR
on September 16, 2025
Posted by: Bill
from Florida
[This review was collected as part of a promotion.] Purchased less than two weeks ago and am very dissatisfied! Machine is so loud I can here it running while trying to sleep. Had whirlpool service look at it and of course they say everything is fine. I'm a disabled senior citizen with very little money to spend, so now I'm stuck with this horrible machine. Will never buy a whirlpool product again...
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 19, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 799455
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 799455
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good however the freezer space is a problem.
on September 22, 2025
Posted by: greena
from Goffstown, NH
[This review was collected as part of a promotion.] It seems like a good refrigerator with the notable positive quality of being among the very few that will fit the space in my kitchen. It has a good cold section and the freezer has a good ice maker. The problem is that the freezer is quite small. The ice maker takes up half the door. I can live with that however the remaining shelves on the door are poorly designed. The walls of the shelves should be thinner to allow better space. I also think the three shelves in the main freezer should be supplied with pull out wire baskets to better use the storage space. I like the temperature controls are good and the refrigerator cools and freezes great.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
nicer than the previous one
on September 26, 2025
Posted by: ema0054
from West Bridgewater, MA
[This review was collected as part of a promotion.] received it about a month ago shelf seemed deeper which is nice, lighting is better, and ice/water dispense better than the old one which was also a whirlpool
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
VERY EASY TO GET THINGS
on October 8, 2025
Posted by: bobby37
[This review was collected as part of a promotion.] WHAT A GREAT REFRIGERATOR. I LOVE IT. EASY TO ACCESS EVERYTHING.
THANKS
Written by a customer while visiting whirlpool.com
Customer Rating
4
Does the job
on October 28, 2025
Posted by: Benny
from NE Indiana
[This review was collected as part of a promotion.] Overall it seems to work as it should. It appears to run about 1/16-1/8 inch wider than advertised which created some difficulty for me fitting it into the spot I had for it. It also needs to run on coolest setting for it to reach proper temperature. And I personally don’t care for the energy saving feature that turns the fan off every time a door is opened because I feel that this could lead to premature fan parts failing due to the constant turning off and on.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com