Customer reviews from Samsung US
Samsung - 65" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
3.2
(153 Reviews)
Rating breakdown 153 reviews
5 Stars
58
4 Stars
19
3 Stars
17
2 Stars
18
1 Star
41
55%of customers recommend this product.
(
73 out of
132)
Customer Reviews for Samsung - 65" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
2
Nice TV but problems with sound bar
on December 2, 2018
Posted by: Mets01
from Bergen, NJ
Expertise:Intermediate
Nice features and great picture, but have constant problems with a non-samsung sound bar. It is connected via HDMI ARC, but It doesn't recognize it every time I turned the TV. Reset the settings a couple of time with tech support and works at the time, but next morning it's hit or miss whether it's still working. I need to unplug, wait 20 seconds, and plug in again and that usual works. Otherwise, I try again. Very frustrating.
Pros: Inexpensive, Realistic color, Lightweight
Cons: Did not meet expectations
Features
4
Performance
1
Design
3
Value
3
Response from Samsung USBy Samsung Ambassador, OBA, December 7, 2018
Mets01 ,
The TV sound will always default to the last state the TV was in when the TV was turned off.
So for example, if the TV was in HDMI ARC output mode to an external soundbar when it was turned off, then it will return to that same state when it is turned back on (it will turn on the soundbar). However, if the TV was in internal speaker mode when the TV was turned off, then when you turn the TV back on, it will default to internal TV speakers (it will not turn on the soundbar back on).
If there is anything we can do to further assist and improve your user experience, please do let us know by contacting Samsung Customer Support via the following options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you again for sharing your feedback with us. We utilize your concerns and opinions in our continuous efforts towards delivering better product and service.
- Samsung Ambassador
The TV sound will always default to the last state the TV was in when the TV was turned off.
So for example, if the TV was in HDMI ARC output mode to an external soundbar when it was turned off, then it will return to that same state when it is turned back on (it will turn on the soundbar). However, if the TV was in internal speaker mode when the TV was turned off, then when you turn the TV back on, it will default to internal TV speakers (it will not turn on the soundbar back on).
If there is anything we can do to further assist and improve your user experience, please do let us know by contacting Samsung Customer Support via the following options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you again for sharing your feedback with us. We utilize your concerns and opinions in our continuous efforts towards delivering better product and service.
- Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
3
I like the tv but there problems
on May 11, 2019
Posted by: Johnathen
from Daphne al
Expertise:Expert
It is one problem you turn the TV off and come back turn TV on and it does not keep connection to the Internet .So you have it you have to go through the whole process of re-connecting to the Internet sometimes it takes two or three times. It also it sometimes takes two or three times to turn on the tv. That dose get frustrating.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Great...when it works
on March 31, 2020
Posted by: asf53
from New York, New York
Expertise:Intermediate
Everything seemed great about this TV at first (I bought it from the prior tenant of my current apartment). However I started getting connectivity issues, maybe once a week. Now I'm at the point where I'm resetting the connection and reconnecting at least a few times a day. I can't even use certain apps anymore like Sling (which i've tested on my laptop at the same time with zero issues) the program will freeze or on Netflix the audio randomly cuts out.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
Good TV but needs Setup after delivery
on June 3, 2018
Posted by: iscnitzan
from Hamilton Township, NJ, USA
Expertise:Intermediate
The TV is very nice, the sound actually pleasantly surprised me, very nice for such small speakers.
There are few unexplained drawback though... The TV is shipped with HRD+ disabled.. so you'd need to manually enable it, so does bluetooth - same, not enabled but exists.
Most disappointing is the lack of 5gHz wifi, for this model year it seems old not to include dual band wifi.
After tinkering with the settings and learning how to go deep into the settings it actually very good TV with a very nice high quality picture.
There are few unexplained drawback though... The TV is shipped with HRD+ disabled.. so you'd need to manually enable it, so does bluetooth - same, not enabled but exists.
Most disappointing is the lack of 5gHz wifi, for this model year it seems old not to include dual band wifi.
After tinkering with the settings and learning how to go deep into the settings it actually very good TV with a very nice high quality picture.
Pros: Realistic color, Built-in speakers
Cons: no dual band wifi support, no active bluetooth, require pro setup
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible tv
on December 1, 2018
Posted by: SRSTPAUL
from St. Paul
Expertise:Expert
Tv will not stop rebooting. You cannon even complete the setup which is required to get a call back from Samsung. Once you get it to a point where you can go to the home screen and pull up Netflix, it will play for a few minutes and then start rebooting again. Don't plan on watching a whole show with this one. I have 2 other Samsung tvs I really like which is why I tried this one. Expensive mistake.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Ambassador, OBA, December 7, 2018
SRSTPAUL,
I am sorry to hear that you are experiencing reboot issues with your NU7100 TV.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please reach out to us so that we can provide troubleshooting or begin warranty service.
You can contact our Customer Support toll-free at 1-800-SAMSUNG.
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or find us on Twitter at https://twitter.com/messages/compose?recipient_id=18768513.
- Samsung Ambassador
I am sorry to hear that you are experiencing reboot issues with your NU7100 TV.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please reach out to us so that we can provide troubleshooting or begin warranty service.
You can contact our Customer Support toll-free at 1-800-SAMSUNG.
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or find us on Twitter at https://twitter.com/messages/compose?recipient_id=18768513.
- Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
1
TV defect -very thin vertical line down the screen
on December 16, 2018
Posted by: Will Samsung do the right
from Oceanside, New York 11572
Expertise:Intermediate
I bought this TV ONE DAY AGO (yesterday) and I brought it home it looked great and then upon further inspection I noticed a vertical line down my brand new TV. I did not but stores Warranty b/c i was told there is a 1 year manufacturer's warranty. It was a Christmas/Birthday present and now I can't help but focus on the line while others don't see it as much I see it constantly clearly. I am extremely upset as it was a big ticket item for me. I fully expect for this to be covered but it is a huge hassle and disappointment after having been a loyal long time Samsung (multiple televisions 55" ) and phones etc. for years,
Pros: Lightweight
Features
5
Performance
1
Design
4
Value
3
Response from Samsung USBy Samsung Ambassador, OBA, December 27, 2018
Will Samsung do the right:
Thank you for purchasing this Samsung TV. I am sorry to hear that there is a fine line that appeared on your screen.
Please reach out to us via any of the below options and a representative will gladly assist you with diagnosing the issuing:
1) Phone: 1-800-SAMSUNG (ask for TVs)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
We look forward to hearing from you.
Thank you for purchasing this Samsung TV. I am sorry to hear that there is a fine line that appeared on your screen.
Please reach out to us via any of the below options and a representative will gladly assist you with diagnosing the issuing:
1) Phone: 1-800-SAMSUNG (ask for TVs)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
We look forward to hearing from you.
Written by a customer while visiting Samsung US
Customer Rating
3
Kind Disappointed
on January 28, 2019
Posted by: Crushgroove
from Saginaw, Mi
Expertise:Intermediate
It’s my fault for not asking for more information such as is it Bluetooth compatible? But being that it’s a Samsung “SMART TV”, I thought that it would have that simple feature but NOPE. Now it’s just turning on and off and every button on all remotes just turns it off....REALLY?
Pros: Inexpensive, Realistic color, Bright display
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Ambassador, OBA, February 1, 2019
Crushgroove ,
I am sorry to hear that you are experiencing issues.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you with troubleshooting or warranty services by contacting Samsung Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
- Samsung Ambassador
I am sorry to hear that you are experiencing issues.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you with troubleshooting or warranty services by contacting Samsung Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
- Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
1
No Bluetooth !
on October 6, 2018
Posted by: disappointed_from_samsung
Expertise:Beginner
So much for buying a 2018 model. It doesn't have bluetooth.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Ambassador, OBA, October 9, 2018
disappointed_from_samsung ,
Thank you for purchasing and reviewing this Samsung NJU7100 4K TV. Your user feedback about the Bluetooth is very important to us and will be shared with our TV product team.
Please do reach out to us should you have any questions, concerns, or need assistance.
You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG.
Or by LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.
- Samsung Ambassador
Thank you for purchasing and reviewing this Samsung NJU7100 4K TV. Your user feedback about the Bluetooth is very important to us and will be shared with our TV product team.
Please do reach out to us should you have any questions, concerns, or need assistance.
You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG.
Or by LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.
- Samsung Ambassador
Written by a customer while visiting Samsung US