Customer reviews from Samsung US
Samsung - 65" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
3.2
(153 Reviews)
Rating breakdown 153 reviews
5 Stars
58
4 Stars
19
3 Stars
17
2 Stars
18
1 Star
41
55%of customers recommend this product.
(
73 out of
132)
Customer Reviews for Samsung - 65" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
5
Great Product for the price.
on August 20, 2018
Posted by: jono1234
from Eugene Oregon
Expertise:Intermediate
I bought a couple of weeks ago and just love it. The picture quality is great and the HULU PLUS is a great app.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
New TV
on December 3, 2018
Posted by: Sunrise78
from Washington Court House OH
Expertise:Beginner
I bought this TV a little over a week ago. The picture is great and it has nice features. The one complaint I do have about it and no one seems to be able to answer how fix is the TV keeps turning on by itself. Over the span of a week it has turned on in the middle of the night by itself almost every night.
Pros: Bright display, Lightweight
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Ambassador, OBA, December 7, 2018
Sunrise78 ,
We apologize for the inconvenience you have had with the TV turning itself on at nights.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please reach out to us so that we can provide troubleshooting or begin warranty service.
You can contact our Customer Support toll-free at 1-800-SAMSUNG.
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or find us on Twitter at https://twitter.com/messages/compose?recipient_id=18768513.
- Samsung Ambassador
We apologize for the inconvenience you have had with the TV turning itself on at nights.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please reach out to us so that we can provide troubleshooting or begin warranty service.
You can contact our Customer Support toll-free at 1-800-SAMSUNG.
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or find us on Twitter at https://twitter.com/messages/compose?recipient_id=18768513.
- Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Great viewing, sharp video
on March 17, 2019
Posted by: Anonymous
Expertise:Expert
Recieved as a Christmas Gift and am very well pleased
Pros: Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So Far It's Great!!
on May 2, 2019
Posted by: Helmit
from Philadelphia
Expertise:Intermediate
This is the first Samsung TV I have owned and it's only been a month in my living room. I do like the accessibility options, the variable lists for favorites and the directory on the side bar allowing me to see what was on other channels while I was watching something else. It's great!!
Pros: Inexpensive, Realistic color, Bright display, Lightweight, Built-in speakers, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE IT!!!!
on May 23, 2019
Posted by: jellen
from Mahopac NY
I have had the TV for approximately one month now. Clear sharp picture and great sound. Easy set up. Absolutely love it!. I now have 2 Samsung TV's and highly recommend this brand.
Pros: Inexpensive, Realistic color, Bright display, Lightweight, Built-in speakers
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing!
on July 11, 2018
Posted by: Budgetbee1
from Bella Vista
[This review was collected as part of a promotion.] The 65" NU7100 Smart 4K UHD TV is amazing! The size alone really caught me by surprise. I didn't think it would be much improvement over my 55" TV, but I was wrong. The sheer size really gives it a commanding presence in my living room. Also, the design is sleek and slim. It is the perfect addition to any TV watching room - it's the jewel of the room.
The next aspect that surprised me was the sharpness and pure colors that the TV projected. I anticipated a TV of this size would not have such clear, succinct colors. It really enhanced each and every program I watched. I especially loved watching game shows, movies and reality shows on the NU7100 - they were "larger than life"! My family and friends love coming over to watch TV at my house now - they love the TV!
Another amazing aspect is the smart functions. They are so convenient and easy to use. No more searching - everything is right in front of you! Not only are they easily accessible, you have access to any smart function you can imagine or need. I love that I can toggle between cable, Netflix, Amazon Video, etc. with just a few clicks on the remote.
Overall, I am completely amazed with the Samsung 65" NU7100! The whole package makes it incredible: size, shape, sleekness, clearness, vivid colors and convenience.
Written by a customer while visiting The Insiders
Customer Rating
2
Basic 4K TV, easy set-up, VERY poor viewing angles
on July 26, 2018
Posted by: TVShopper42
from Seattle, WA
Expertise:Expert
Bought this last week for my dad.
VIEWING ANGLES: This TV's biggest flaw. It looks fine from a chair positioned directly in front of the TV, but even slightly off-axis, the colors are completely washed out (especially skin tones, which become white). For the most part, I find newer models have improved on the terrible viewing angle issues that characterized early LEDs, so I didn't focus on that when shopping this time. But I really should have. Very disappointed in both the horizontal and vertical viewing angles with this TV.
SOUND: Typically-thin, flat panel sound. The optical out to a soundbar is an easy solution. I connected it to a Samsung soundbar....hookup was simple and you just change an option in Settings. Works great.
INPUTS: Lower-cost TVs usually skimp here, and this one's no exception. There are only 3 HDMI, but that's probably plenty for most people (who just use a cable/sat box and maybe a disc player). Samsung provides RCA-to-3.5mm adapters for one component video + stereo audio source.
DESIGN: Looks good, nothing especially striking. Bezel isn't super-thin, but it's flat black, unobtrusive, and even all around. No complaints.
REMOTE: Very basic. Irrelevant, because my dad uses his Xfinity remote.
STAND: Horrible! It doesn't really have a "stand," just two cheap little feet that are aesthetically ugly, and force you to place a soundbar several inches in front of the TV. This is undoubtedly to save money, but it's really a poor design because you'd think they WANT people to buy their soundbars. We can't wall-mount (because it's inside a cabinet), so I have to buy an aftermarket stand just to accommodate the soundbar. To be fair, it's not just this TV....Samsung seems to have gone this route with most of its models.
OVERALL VALUE: It's a low-to-mid range TV that I thought would be plenty for my Dad's purposes. But it has some of the worst viewing angles I've seen in an LED. This makes it a poor value, in my opinion.
VIEWING ANGLES: This TV's biggest flaw. It looks fine from a chair positioned directly in front of the TV, but even slightly off-axis, the colors are completely washed out (especially skin tones, which become white). For the most part, I find newer models have improved on the terrible viewing angle issues that characterized early LEDs, so I didn't focus on that when shopping this time. But I really should have. Very disappointed in both the horizontal and vertical viewing angles with this TV.
SOUND: Typically-thin, flat panel sound. The optical out to a soundbar is an easy solution. I connected it to a Samsung soundbar....hookup was simple and you just change an option in Settings. Works great.
INPUTS: Lower-cost TVs usually skimp here, and this one's no exception. There are only 3 HDMI, but that's probably plenty for most people (who just use a cable/sat box and maybe a disc player). Samsung provides RCA-to-3.5mm adapters for one component video + stereo audio source.
DESIGN: Looks good, nothing especially striking. Bezel isn't super-thin, but it's flat black, unobtrusive, and even all around. No complaints.
REMOTE: Very basic. Irrelevant, because my dad uses his Xfinity remote.
STAND: Horrible! It doesn't really have a "stand," just two cheap little feet that are aesthetically ugly, and force you to place a soundbar several inches in front of the TV. This is undoubtedly to save money, but it's really a poor design because you'd think they WANT people to buy their soundbars. We can't wall-mount (because it's inside a cabinet), so I have to buy an aftermarket stand just to accommodate the soundbar. To be fair, it's not just this TV....Samsung seems to have gone this route with most of its models.
OVERALL VALUE: It's a low-to-mid range TV that I thought would be plenty for my Dad's purposes. But it has some of the worst viewing angles I've seen in an LED. This makes it a poor value, in my opinion.
Pros: Lightweight
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy OBA, July 31, 2018
TVShopper42:
I am very sorry that you are less than happy with this TV. Your feedback is important to us and will be shared with our internal team.
Should you or your Dad need assistance with product features and usage, please do reach out to us via any of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thanks for sharing your experience.
I am very sorry that you are less than happy with this TV. Your feedback is important to us and will be shared with our internal team.
Should you or your Dad need assistance with product features and usage, please do reach out to us via any of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thanks for sharing your experience.
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent 4k tv
on November 30, 2018
Posted by: Joseblue1984
from Corpus Christi,tx
Expertise:Expert
I bought this TV a couple of weeks ago and I have no complaints. It even arrived a week early. The picture is crisp and clear. This TV looks awesome In my bedroom. My best purchase will be a sound bar. Anyone have any suggestions?
Pros: Inexpensive, Realistic color, Bright display, Built-in speakers, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US