Customer reviews from Samsung US
Samsung - 65" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
3.2
(153 Reviews)
Rating breakdown 153 reviews
5 Stars
58
4 Stars
19
3 Stars
17
2 Stars
18
1 Star
41
55%of customers recommend this product.
(
73 out of
132)
Customer Reviews for Samsung - 65" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
2
Great picture! Terrible hook-ups!
on December 22, 2018
Posted by: Espy61
from Ca
Expertise:Beginner
Picture is outstanding, even on the 60s TV shows. Sometimes I think it is fake. The issues I have with this TV are:
1) The lack of RCA jacks for stereo hook-ups. Since I have an older receiver, I have to EITHER buy a bunch of RCA to HDMI adapters OR new stereo gear. This turns out to be added cost. I would only recommend this to a friend IF they have a modern up-to-date receiver.
2) Why are the speakers rear facing?? Surely TV manufacturing could have come up with a built-in swivel speaker so that the sound comes at you instead of toward the wall or better yet, speaker outputs directly to the TV so that you don't have to go through a receiver/amplifier.
3)Finally, your instruction manual does not give out the passcode to allow my Direct TV remote to take over the volume functions. What is that passcode?
1) The lack of RCA jacks for stereo hook-ups. Since I have an older receiver, I have to EITHER buy a bunch of RCA to HDMI adapters OR new stereo gear. This turns out to be added cost. I would only recommend this to a friend IF they have a modern up-to-date receiver.
2) Why are the speakers rear facing?? Surely TV manufacturing could have come up with a built-in swivel speaker so that the sound comes at you instead of toward the wall or better yet, speaker outputs directly to the TV so that you don't have to go through a receiver/amplifier.
3)Finally, your instruction manual does not give out the passcode to allow my Direct TV remote to take over the volume functions. What is that passcode?
Pros: Realistic color, Bright display
Cons: Did not meet expectations
Features
2
Performance
5
Design
3
Value
5
Response from Samsung USBy Samsung Ambassador, OBA, December 27, 2018
Espy61 :
Thank you for purchasing this Samsung TV. I am glad that you are finding the picture quality to be outstanding.
Please know that the speakers are not rear-facing, but are mounted on the front chassis and are down-firing for delivering optimal output for the integrated 20W 2CH Dolby speakers.
Please also know that the passcode required for your DirecTV remote is designed by DirecTV and does not come from Samsung. You may wish to contact DirecTV for further assistance on this issue.
Should you have any questions or need further assistance from Samsung TV, you can reach us at:
1) Phone: 1-800-SAMSUNG (ask for TVs)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
Thank you for purchasing this Samsung TV. I am glad that you are finding the picture quality to be outstanding.
Please know that the speakers are not rear-facing, but are mounted on the front chassis and are down-firing for delivering optimal output for the integrated 20W 2CH Dolby speakers.
Please also know that the passcode required for your DirecTV remote is designed by DirecTV and does not come from Samsung. You may wish to contact DirecTV for further assistance on this issue.
Should you have any questions or need further assistance from Samsung TV, you can reach us at:
1) Phone: 1-800-SAMSUNG (ask for TVs)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
Written by a customer while visiting Samsung US
Customer Rating
2
HULU LIVE NO GO!!
on January 28, 2019
Posted by: No HuluLive
Expertise:Expert
I bought this tv for Christmas and have loved it, until I tried to watch HULU live on it. According to Hulu, this tv is deprecated and can not support live hulu. If Hulu and Samsung would get together to figure this out, this tv would get a 5 star rating from me, as everything else with it seems to be working out well.
Pros: Realistic color, Bright display, Lightweight
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
5
Value
5
Response from Samsung USBy Samsung Ambassador, OBA, February 1, 2019
No HuluLive ,
Thank you for bringing your concerns to our attention.
Our engineer has tested in our lab, but could not replicate your issue with Hulu live.
If the issue persists, please reach out to us at any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
Thank you for taking the time to share your user experience. We greatly appreciate your feedback and purchase.
- Samsung Ambassador
Thank you for bringing your concerns to our attention.
Our engineer has tested in our lab, but could not replicate your issue with Hulu live.
If the issue persists, please reach out to us at any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
Thank you for taking the time to share your user experience. We greatly appreciate your feedback and purchase.
- Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
No Complaints
on June 4, 2019
Posted by: Flexer
from Orange Park, FL
Expertise:Intermediate
Had this since January 2019 and is on 15 hours a day, haven't had any problems!
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Faulty product with a year life span
on December 27, 2019
Posted by: Whitely
from New York
Expertise:Expert
I've seen a few other reviews claiming the same thing and maybe I should have taken the warnings, the TV was bought dec 2018 and just before today a the end of dec 2019 the TV has developed a large dark area and I suspect it just passed warranty, good game.
Pros: Bright display, Built-in speakers
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Won’t stay on
on December 30, 2019
Posted by: Random user
from Minnesota
Expertise:Intermediate
Had this TV for about 1 year and just went bad —it comes on without picture and turns on/off continuously — I will never buy a Samsung product again
Pros: Inexpensive, Lightweight
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
love it
on September 27, 2018
Posted by: poohgod
from iowa
Expertise:Expert
had this tv for a month so the longevity of it i cant say but this has been the best tv ive ever owned. ive gone with a bunch of other brands in the past and this one beats the quality on picture and color on them all. the detail is amazing and the menus are so easy to navigate. the apps all work and stream nice love the extra free tv channels you get also
Pros: Inexpensive, Realistic color, Bright display, Lightweight, Built-in speakers
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
43" Class NU7100 Smart 4K UHD TV
on May 30, 2018
Posted by: Valliant
from Northeast Pa.
Expertise:Intermediate
This TV was the easiest TV to hook up and use. No programing my remote. Basically turned it on and it was ready to go. I would of given it a 5 star rating but the picture quality is terrible when viewing it from a angle. All the colors get washed out and faces look white. Head on picture quality is fabulous. I would say any viewing from more than 20 - 30 degrees picture is poor.
Pros: Bright display, Realistic color, easy hook up
Cons: Did not meet expectations, picture quality at an angle is poor
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Just perfect
on December 6, 2018
Posted by: Alex9
from Tulsa ok
Expertise:Intermediate
I was looking for a good 4k tv with a reasonable price and i bought this one and im so happy i used with Netflix and the image quality is very good i recomended
Pros: Inexpensive, Realistic color, Bright display, Built-in speakers
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US