Customer reviews from Samsung US
Samsung - 65" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
3.2
(153 Reviews)
Rating breakdown 153 reviews
5 Stars
58
4 Stars
19
3 Stars
17
2 Stars
18
1 Star
41
55%of customers recommend this product.
(
73 out of
132)
Customer Reviews for Samsung - 65" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
5
Awesome pictures
on August 21, 2018
Posted by: RKFaith
from Austin, TX
Expertise:Intermediate
This is an awesome quality for the price. At times we feel like we can skip a rock across the lake on the tv, or Fly pass the moon with ET. Even our blu ray movies picture look ten times better. Love this tv.
Pros: Inexpensive, Realistic color, Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Places Ads on the Home Screen, you can't disable
on March 18, 2019
Posted by: upsetconsumer12122122
Expertise:Expert
Had an older Samsung flat screen TV. Loved it. Bought this new TV, and there are ADS on the home screen. I love it when i spend hundreds of dollars on something to be shown ads which I can't disable. To have pre-installed apps which I can't delete. Unbelievable. Will probably return tomorrow, but not before writing a terrible review anywhere I can find.
Cons: Did not meet expectations
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Lack of DLNA and DTS support
on August 6, 2018
Posted by: Scott E
from Denver
Expertise:Expert
The video is awesome. If you are going to just connect to established streaming services like Hulu & Netfilx along with HDMI inputs then this TV is for you.
If you are a do it yourself type of watcher and use Plex, Serviio and other 3rd party DLNA streaming services then stay away from this TV. It does not support DLNA or the DTS audio codec.
Pros: Inexpensive, Realistic color, Bright display
Cons: Did not meet expectations
Features
2
Performance
4
Design
3
Value
4
Response from Samsung USBy Samsung Ambassador, OBA, August 8, 2018
Hi Scott E,
I am sorry to hear that you are experiencing issues with the DLNA functioning.
Please know that this NU7100 TV does support DLNA.
However, it is possible that when sharing content with other network-based devices such as those in an IP (Internet Protocol) storage system, the function may not be supported due to the network’s configuration, quality, or functionality, for example, if the network has an NAS (Network-Attached Storage) device.
Your feedback about the DTS support is important to us and will be shared with our TV product team.
Please do reach out to us should you have any other questions, concerns, or need assistance.
You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG.
Or by LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.
-Samsung Ambassador
I am sorry to hear that you are experiencing issues with the DLNA functioning.
Please know that this NU7100 TV does support DLNA.
However, it is possible that when sharing content with other network-based devices such as those in an IP (Internet Protocol) storage system, the function may not be supported due to the network’s configuration, quality, or functionality, for example, if the network has an NAS (Network-Attached Storage) device.
Your feedback about the DTS support is important to us and will be shared with our TV product team.
Please do reach out to us should you have any other questions, concerns, or need assistance.
You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG.
Or by LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.
-Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
1
No dts sound supported
on October 1, 2018
Posted by: Anonymous
from Pakistan
Expertise:Expert
First time in Samsung these models not supported dts audio formate .due to this mostly movie's in my drive is not compatible with this,imagine only picture no sound what rubbish
Pros: Realistic color
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Spotty Wifi not good for streaming live
on October 2, 2018
Posted by: thebesttvguy
Expertise:Intermediate
This TV does not support 5ghz wifi connection. It only supports 2.4ghz. As a result, streaming quality is spotty at best. There are many TVs in this price range that support both wifi connections. I have called in to Samsung multiple times to ask their reps which wifi connection it supports, and I have been given different answers. Frustrating.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Samsung Ambassador, OBA, October 3, 2018
Hi thebesttvguy,
Thank you for bringing your concerns to our attention.
Your user feedback about 5ghz WiFi is very important to us and will be shared with our TV product team.
Please know that the location of your wireless access point will affect your signal strength. Please place your router in a central location ensuring the distance between the TV and your router does not exceed 50ft. (15.2m). Interference from other wireless devices, stone walls, and appliances like microwaves could possibly weaken Wi-Fi signal.
You may want to run a Smart Hub Connection test by going to Home > Settings > Support > Self-diagnosis > Signal information. If you need additional assistance, please contact Samsung Customer Support via any of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, my apologies for the inconveniences you have had. We do hope to hear from you.
- Samsung Ambassador
Thank you for bringing your concerns to our attention.
Your user feedback about 5ghz WiFi is very important to us and will be shared with our TV product team.
Please know that the location of your wireless access point will affect your signal strength. Please place your router in a central location ensuring the distance between the TV and your router does not exceed 50ft. (15.2m). Interference from other wireless devices, stone walls, and appliances like microwaves could possibly weaken Wi-Fi signal.
You may want to run a Smart Hub Connection test by going to Home > Settings > Support > Self-diagnosis > Signal information. If you need additional assistance, please contact Samsung Customer Support via any of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, my apologies for the inconveniences you have had. We do hope to hear from you.
- Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
My New Samsung T.V.
on December 29, 2018
Posted by: DanRus
from Queens, New York
Expertise:Intermediate
I purchased this Samsung 40" Class NU7100 Smart 4K UHD TV and I'm so glad I did. The picture is so clear and the sound is great! I truly recommend it, also the price was very fair.
Pros: Inexpensive, Realistic color, Bright display, Built-in speakers
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I always buy Samsung Electronics
on January 6, 2019
Posted by: EagleWatcher
from Carmi, Illinois
Expertise:Intermediate
I received my TV 6 days ago. I am really enjoying my TV. There are a few things that make me wish I could've affored a better model. I would loved to have Bluetooth for my headphones or a headphone jack I could have put a transmitter into. I would also have liked a lighted remote.
Other than the previous mentioned things I love my new TV! It has a sharp picture and good sound. I am still learning how to operate all the smart features.
Other than the previous mentioned things I love my new TV! It has a sharp picture and good sound. I am still learning how to operate all the smart features.
Pros: Inexpensive, Realistic color, Bright display, Lightweight, Built-in speakers
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Seems to just have problems.
on April 26, 2019
Posted by: TechFailsAgain
from Wheeling WV
Expertise:Expert
Have used it for 2 months and the bleeding of the back light from the edges is just getting worse with use. I can understand a little, but time seems to be destroying the TV. Thus it must be poor quality, or quality control is bad, or both to allow a failure onto the market. Currently under review for request of warranty.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US