Customer reviews from Samsung US
Samsung - 65" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
3.2
(153 Reviews)
Rating breakdown 153 reviews
5 Stars
58
4 Stars
19
3 Stars
17
2 Stars
18
1 Star
41
55%of customers recommend this product.
(
73 out of
132)
Customer Reviews for Samsung - 65" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
3
Okay from the front.
on July 12, 2018
Posted by: SWAPD205
from Chapman, KS
Expertise:Beginner
I just bought the NU507100 yesterday, and I'm surprised that the picture is terrible if you're looking at from the right or left. If you're in front of it, it's fine. I'm not sure if the HDR works when you put on a 4K movie. Is there a notification to let you know if it's on. I'll know more in a year from now.
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
4
Response from Samsung USBy Samsung Ambassador, OBA, July 13, 2018
SWAPD205 ,
The 50 inch NU7100 TV does come with HDR 10.
The HDR will be automatically enabled when connected to a device or streaming service that is outputting HDR content.
Some devices require that you activated in your device and you may need to activate in the TV.
To activate the HDR feature, go to HDMI UHD Color. Settings > General > HDMI UHD Color > Select Input
I hope this helps you to start enjoying the full benefit of HDR viewing.
Should you need further assistance with features or usage, please do reach out to our Customer Service by calling 1-800-SAMSUNG, or by LiveChat or email. Simply copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable via Facebook Messenger at: http://m.me/samsungsupport
You can also find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
The 50 inch NU7100 TV does come with HDR 10.
The HDR will be automatically enabled when connected to a device or streaming service that is outputting HDR content.
Some devices require that you activated in your device and you may need to activate in the TV.
To activate the HDR feature, go to HDMI UHD Color. Settings > General > HDMI UHD Color > Select Input
I hope this helps you to start enjoying the full benefit of HDR viewing.
Should you need further assistance with features or usage, please do reach out to our Customer Service by calling 1-800-SAMSUNG, or by LiveChat or email. Simply copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable via Facebook Messenger at: http://m.me/samsungsupport
You can also find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
I am using this TV as a PC monitor
on December 9, 2018
Posted by: skaarj
from Austin TX
Expertise:Intermediate
Wow. I am very impressed. I have tried TV's as monitors before over the years with mixed mostly bad results. This TV works as a great monitor for much less money than a traditional monitor. I am a semi-pro photographer...not my main job but I have sold hundreds of photos using just a 10 year old 1080p monitor. I really don't see the need of an overpriced traditional small ips monitor without sound for most people. This TV has HDMI 2.0 supporting UHD (50/60P 4:4:4 and 4:2:2) signals. Windows 10 looks great. Photoshop and Lightroom look great. In order to make this an amazing PC monitor do the following......In the settings menu go to General then External Device Manger then HDMI UHD Color and turn it on. There are massive other settings you can adjust to your own liking.
Pros: Inexpensive, Realistic color, Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
UNRELIABLE
on January 29, 2019
Posted by: Slide
from Knoxville TN
Expertise:Intermediate
This is my second Samsung TV. I had trouble with the first one so I figure that years later I'd give Samsung another shot. That was a mistake. I have had repeated problems with software and error codes.
I purchased an LG 42" several years and not one time had a problem. I wish I had stayed with LG.
I purchased an LG 42" several years and not one time had a problem. I wish I had stayed with LG.
Pros: Realistic color, Bright display, Lightweight
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Ambassador, OBA, February 1, 2019
Slide :
I am very sorry for the software issues you have encountered with your NU7100 TV.
Please let us help you with a solution so that these concerns do not detract from your overall viewing enjoyment. We can be reached at:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Ambassador
I am very sorry for the software issues you have encountered with your NU7100 TV.
Please let us help you with a solution so that these concerns do not detract from your overall viewing enjoyment. We can be reached at:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
1
screen started going in and out after 20 months
on March 11, 2019
Posted by: AB72
from South Bend, IN
Expertise:Intermediate
I bought this TV and really liked it, but 8 months after the warranty expired the screen started to go in and out. It seems to me that a TV should last longer than 20 months... the cost of the repairs are as much as a brand new TV. I like this TV, but not enough to buy a new one every year. I recommend looking for another brand (that's what I am going to do).
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Best picture quality - however it "freezes" often
on October 5, 2018
Posted by: Tom_CT
from Danbury, CT
Expertise:Intermediate
This is our 2nd TV, the first one did the same thing. After several calls to customer service, they suggested exchanging the TV. So we took it back to BJ's and got a different one. It is doing the same thing. I did the software update which helped, it will freeze less often however it will still freeze. We plan to take it back this weekend, too bad, the picture quality is great, best I have seen, and the features are also great. We just can't deal with the freezing (even though it is only for less than a second, it is very annoying). I may try customer service one more time, but I think we will put our old TV back, at least for now. This has been too big an issue. Also, it will do the same thing when using the DVR or a Blu-Ray disk.
Pros: Inexpensive, Realistic color, Bright display, Lightweight
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Ambassador, OBA, October 24, 2018
Tom_CT ,
I am sorry to hear that you are experiencing issues with your NU7100 TV.
Please give us another opportunity to assist you by contacting Samsung Customer Support via one of the following options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Ambassador
I am sorry to hear that you are experiencing issues with your NU7100 TV.
Please give us another opportunity to assist you by contacting Samsung Customer Support via one of the following options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
All Around Excellent TV
on December 6, 2018
Posted by: Danno 1602
from Lawrenceburg, Ky
I have only had this TV for a few days, but my wife and I really like it. It was a breeze to set up. I connected the Directv cable and the power and in a matter of a few minutes, it was ready to go.
I do like the apps and web-based portion
I do like the apps and web-based portion
Pros: Inexpensive, Realistic color, Bright display, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Google "Samsung TV repeatedly turns on/off"
on January 26, 2019
Posted by: OnOffOnOffOnOffOnOff
from Portage, MI
Expertise:Intermediate
Please note that this is a Samsung-wide issue - not specific to this model. The only reason I gave any stars at all is because of the great buying/delivery experience through Best Buy and the nice picture when it's not turning itself on and off. Delivered less than 12 hours ago and now it appears that I will have to un-wall mount this beast and send it back. What a buzz kill for what should have been a great day. Shame on you, Samsung, for putting out TV's with this issue for over 10 years!
Pros: Inexpensive, Realistic color, Bright display
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
3
Response from Samsung USBy Samsung Ambassador, OBA, January 31, 2019
OnOffOnOffOnOffOnOff:
I completely understand your disappointment with the TV turning on and off, and ask that you please contact Samsung TV Support so that we can troubleshoot the issue and assist towards a solution.
You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, I am very sorry for the unfortunate issue and hope that we hear from you.
I completely understand your disappointment with the TV turning on and off, and ask that you please contact Samsung TV Support so that we can troubleshoot the issue and assist towards a solution.
You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, I am very sorry for the unfortunate issue and hope that we hear from you.
Written by a customer while visiting Samsung US
Customer Rating
5
65" NU7100 SMART 4K UHD TV
on July 30, 2018
Posted by: Mary K
from Philadelphia PA
I purchased this TV 5 days ago. I waited to give a review, because I wanted to watch it a few days before I gave an opinion. This TV has surpassed my expectations. I love it. I don't understand some of the negative reviews.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US