Customer reviews from Samsung US
Samsung - 65" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
3.2
(153 Reviews)
Rating breakdown 153 reviews
5 Stars
58
4 Stars
19
3 Stars
17
2 Stars
18
1 Star
41
55%of customers recommend this product.
(
73 out of
132)
Customer Reviews for Samsung - 65" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
3
Remote and App
on January 14, 2019
Posted by: ckcu
from New York, NY
Expertise:Intermediate
Like everybody, I don't like the remote because the keys are not as 21st century as my other older Samsung TV UN55MU6300FXZA. Then I just realized this newer version doesn't come with an XBOX One app. So in order to play xbox, I need to switch source on my remote. Finally, the latest firmware is only available on samsung website not via the internal update process. My UN55MU6300FXZA has the same problem though. Not sure if the TV is being conservative in terms of waiting for the firmware to be stable enough? Anyways, what can I say, I am cheap and didn't buy the ones that support HDR10.
Pros: Inexpensive, Realistic color, Bright display, Built-in speakers
Cons: Not high def
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
4
Response from Samsung USBy Samsung Ambassador, OBA, January 16, 2019
ckcu ,
Our NU7100 TV supports HDR10 (Static MetaData), HDR10+ (Dynamic MetaData), HLG (Hybrid Log Gamma).
In addition, all Samsung 4K UHD TVs also meet the CTA HDR-Compatible Definition.
We value your feedback on firmware update and remote design, and will share it with your product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.
Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver better products and service.
- Samsung Ambassador
Our NU7100 TV supports HDR10 (Static MetaData), HDR10+ (Dynamic MetaData), HLG (Hybrid Log Gamma).
In addition, all Samsung 4K UHD TVs also meet the CTA HDR-Compatible Definition.
We value your feedback on firmware update and remote design, and will share it with your product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.
Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver better products and service.
- Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
FINE FINE FINE!
on August 28, 2018
Posted by: Fit to be tied
from Hammond.La
Expertise:Intermediate
Great price for aUHD TV-easy to set up and connect to wi-fi.
Pros: Inexpensive, Realistic color, Bright display, Lightweight, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect
on January 6, 2019
Posted by: EDDIE2580
from New hampshire
[This review was collected as part of a promotion.] It's amazing very nice quality I loved and U recommended 100%
Pros: Inexpensive, Realistic color, Bright display, Lightweight, Built-in speakers, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
1
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
EXCELLENT
on November 28, 2018
Posted by: BRAVEKNIGHTT
from NEW YORK
So crisp, so clear , very vibrant, in my opinion looks just as good as a oled tv
Pros: Inexpensive, Realistic color, Bright display, Lightweight, Built-in speakers, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Bad Remote
on October 5, 2018
Posted by: tarundeep
from san jose, ca
Expertise:Expert
Wait till you spend almost 1000 dollars on this TV only to discover you got a remote that looks like it was manufactured in 1980. No wonder apple is doing better than samsung.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Ambassador, OBA, October 8, 2018
tarundeep,
I am sorry to hear that you are not happy with the remote that comes with your NU7100 TV.
We value your user feedback on the remote design and will share it with our product team.
I have included a link to the user manual that comes included in your TV package. You can find the remote diagram and a detailed step-by-step guide (page 10-11):
http://downloadcenter.samsung.com/content/EM/201804/20180405103830418/BN68-08977A-03_NU7100_ZA_ENG_US_180403.0.pdf
Should you need further assistance with features or usage, please do reach out to our Customer Service by calling 1-800-SAMSUNG, or by LiveChat or email. Simply copy-paste this link into your browser: http://www.samsung.com/us/support/contact
You can also find us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Thank you again for sharing your feedback with us. Our customers feedback are the driving force of our continuous efforts towards delivering better product and service.
-Samsung Ambassador
I am sorry to hear that you are not happy with the remote that comes with your NU7100 TV.
We value your user feedback on the remote design and will share it with our product team.
I have included a link to the user manual that comes included in your TV package. You can find the remote diagram and a detailed step-by-step guide (page 10-11):
http://downloadcenter.samsung.com/content/EM/201804/20180405103830418/BN68-08977A-03_NU7100_ZA_ENG_US_180403.0.pdf
Should you need further assistance with features or usage, please do reach out to our Customer Service by calling 1-800-SAMSUNG, or by LiveChat or email. Simply copy-paste this link into your browser: http://www.samsung.com/us/support/contact
You can also find us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Thank you again for sharing your feedback with us. Our customers feedback are the driving force of our continuous efforts towards delivering better product and service.
-Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV!
on November 27, 2018
Posted by: vigilante640
from Arizona
Expertise:Expert
I bought this TV last night and got it hooked up, and therein lies the only problem I found with it. My old Samsung (50" model) has 5 or 6 HDMI ports, and I was using four of them. This TV only has three ports, so I am trying to cure that problem by hooking up my combo VCR/DVD recorder unit through RCA cables. Kind of disappointed that my older TV outclasses the new one in this area. Today at work, I learned that two of my co-workers also have Samsung TVs, but higher end than my new one, and both of theirs came with One Connect Samsung HDMI hubs. So, my upset is - why did Samsung not carry this feature on to the new 7100 series TV? Both of my co-workers have units older than mine. I did a search online for a compatible USB hub to solve my problem, but only succeeded in finding hubs for the "J" and "M" series TVs. Mine is the "N" series. Pretty disappointed about this. Wonder if Samsung has a "fix" for this?
Pros: Inexpensive, Realistic color, Bright display, Built-in speakers
Cons: Did not meet expectations
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Just arrived this week
on December 15, 2018
Posted by: RisRan
from York, PA
Expertise:Intermediate
Easy set up, great picture and sound. very impressed so far. cant go five stars yet need to have it for awhile. will reevaluate in a few weeks.
Pros: Realistic color, Bright display, Built-in speakers
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great video, but SUPER heavy
on February 1, 2019
Posted by: violetx
from middle island, ny
Expertise:Intermediate
I bought this today as a replacement for my 55" Samsung TV of the same series. I just wanted something bigger with good quality 4K UHD for gaming & this delivered! Beautiful, smooth picture, just like my 55" had. Unfortunately, there is a little big of a lag that I didn't notice with my 55" & I'm not sure if it's because of the January 2019 update or not yet. I know it's not my internet because I have it connected with an ethernet cable to my gaming-speed router. Maybe it's just in need of a restart since the update? Hopefully, this is an issue that resolves itself with time. This TV is extremely heavy, at least 80 pounds without the stand. I struggled to lift & install it.
Pros: Realistic color, Bright display, Durable
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US