Customer reviews from Samsung US
Samsung - 65" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
3.2
(153 Reviews)
Rating breakdown 153 reviews
5 Stars
58
4 Stars
19
3 Stars
17
2 Stars
18
1 Star
41
55%of customers recommend this product.
(
73 out of
132)
Customer Reviews for Samsung - 65" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
1
TV does NOT Support 5 GHz
on February 20, 2019
Posted by: Stl_jh
from St. Louis MO
Expertise:Intermediate
I am so disappointed. I bought this TV for streaming only and it does NOT support 5 GHz, only 2.4 GHz. I never would have bought this TV if I knew that in advance.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
You may need additional accessories
on November 13, 2018
Posted by: DWTurner
from Columbus
Expertise:Intermediate
I just wanted to make two comments on my new Samsung TV. I'm not usually one to complain, but I am hoping my thoughts could help in some small way. I recently purchased a 50 Inch UHD Smart TV (NU7100), and encountered some problems right from the beginning that forced me to purchase additional items just to get the TV working. Specifically, when I bought the TV, I also purchased a standard wall mount. When I tried to install the mount and TV, I realized that the screws that are needed for the back of the TV are not standard at all, and had to go to Home Depot to find ones that would work. Once I finally got it mounted, everything looked great, but the TV wouldn't turn on. I eventually realized that because of the placement of the remote control receiver (directly in the middle at the very bottom), TVs mounted right above cable boxes won't receive a signal. After a few days of having to stand up every single time we wanted to push a button on the remote, I purchased a signal extender so that we wouldn't be inconvenienced any longer. I realize that not everyone mounts their TV, so it won't always be a problem, but it was extremely frustrating, and I hope that newer models will easier to work with. Thanks.
Pros: Inexpensive
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Ambassador, OBA, November 14, 2018
DWTurner ,
Thank you for bringing your concerns to our attention.
If you are using the cable box remote to control the TV, it may not be sending clean IR signals to the TV. Please switch to the TV remote.
Since the IR is under the TV bezel, the remote control needs to be in line with the TV level.
Weak batteries may also be the cause. Please check the batteries of the remote control.
For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook messenger at: http://m.me/samsungsupport .
Or find us on Twitter at https://twitter.com/messages/compose?recipient_id=18768513.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Ambassador
Thank you for bringing your concerns to our attention.
If you are using the cable box remote to control the TV, it may not be sending clean IR signals to the TV. Please switch to the TV remote.
Since the IR is under the TV bezel, the remote control needs to be in line with the TV level.
Weak batteries may also be the cause. Please check the batteries of the remote control.
For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook messenger at: http://m.me/samsungsupport .
Or find us on Twitter at https://twitter.com/messages/compose?recipient_id=18768513.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
43" NU7100 Smart TV
on March 8, 2019
Posted by: Grognap
from Fountain Valley, CA
Expertise:Expert
This TV was easy to setup and also helped me with setting up channels that i buy separately. I will say that the Manual wasn't all that good but I went to Samsung's website under support and downloaded the full manual that walked me thru what I wanted to know. I recommend this TV.
Pros: Realistic color, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
No Bluetooth
on April 20, 2019
Posted by: romeopaul
from L.A.
No Bluetooth . very hard to find product details of bluetooth.
Cons: Did not meet expectations
Features
2
Performance
5
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Experience
on January 5, 2019
Posted by: Anonymous
from UAE dubai
Expertise:Expert
The TV has no casting option which was build in function in my old model !!!! Direct WiFi is not working as well .... I am disappointed & not recommending it at all
Pros: Realistic color, Built-in speakers
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Ambassador, OBA, January 18, 2019
Luay Shurbaji ,
I am sorry that you have experienced casting issue.
The NU7100 TV does come with casting/mirroring function for Android devices.
Simply download the Samsung SmartThings app and you are ready to go!
If the function does not work via the SmartThings app, please try using it via the SmartView app instead.
Please do reach out to us should you need further assistance.
You can call Samsung TV Support toll-free at 1-800-SAMSUNG (ask for TVs) and a representative will gladly help you.
Or contact us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at: https://twitter.com/SamsungSupport
The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
- Samsung Ambassador
I am sorry that you have experienced casting issue.
The NU7100 TV does come with casting/mirroring function for Android devices.
Simply download the Samsung SmartThings app and you are ready to go!
If the function does not work via the SmartThings app, please try using it via the SmartView app instead.
Please do reach out to us should you need further assistance.
You can call Samsung TV Support toll-free at 1-800-SAMSUNG (ask for TVs) and a representative will gladly help you.
Or contact us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at: https://twitter.com/SamsungSupport
The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
- Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing
on February 22, 2019
Posted by: MCTron
from Indiana, PA
Expertise:Expert
Beautiful picture. Vivid colors. Sharp detail. This TV really does upscale HD programming to 4K - or at least makes it better. After reading many reviews on this site and other sites I chose this TV over others. Setup was easy. Two things I did before setup was to purchase a premium, high speed HDMI cable as my other cable was HDMI 1.0 and download the latest software update and store it on a USB stick. After setup, I immediately updated the software. So, so far I have experienced none of the complaints that I have seen in other reviews. I started with Dynamic picture setting and adjusted it to our preferences from there. Everyones taste will be different so don't be afraid to make adjustments.
Pros: Realistic color, Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
WOW BLEW ME AWAY IN 5 MINUTES
on July 20, 2018
Posted by: DAVE7113
from ELKTON MARYLAND
Expertise:Expert
I just received this TV today a 40 inch NU7100F ,WOW EZ to use and set up right out of the box .I can def see the difference in UHD TV and this modl is perfect for watching TV internet or streaming video.WIFI works perfect and its so much more than just a HD TV.You wont go wrong buying one of these models.I am so beyond happy at this point. Positive point all the way around!!!
Pros: Inexpensive, Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Glitchy screen
on November 28, 2018
Posted by: Munro Doctrine
from Lompoc CA
Screen goes green and glitches out. Also glitches out when I press any buttons on the remote. Had it for less then a week.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Ambassador, OBA, December 7, 2018
Munro Doctrine,
Please let us help you with a solution so that these concerns do not detract from your overall viewing enjoyment of the Samsung NU7100 TV.
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Ambassador
Please let us help you with a solution so that these concerns do not detract from your overall viewing enjoyment of the Samsung NU7100 TV.
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Ambassador
Written by a customer while visiting Samsung US