Customer reviews from Samsung US
Samsung - 65" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
3.2
(153 Reviews)
Rating breakdown 153 reviews
5 Stars
58
4 Stars
19
3 Stars
17
2 Stars
18
1 Star
41
55%of customers recommend this product.
(
73 out of
132)
Customer Reviews for Samsung - 65" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
2
Great picture! "No signal" from cable box.
on November 13, 2018
Posted by: vbeck
from Oregon
Expertise:Intermediate
Love the picture, however about 2/3 of the time I turn the TV on it will not recognize the HDMI cable box signal. The box works fine on every other TV I hook up though. Apparently this is a known problem. Two salesmen said they hear this often on the Samsungs. Remote control is very dated as well. Too bad, loved everything else.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
4
Response from Samsung USBy Samsung Ambassador, OBA, November 13, 2018
Hi vbeck,
I am sorry to hear that your TV is not recognizing the cable box signal.
Please contact us so that these concerns do not detract from your overall viewing enjoyment of the Samsung NU7100 Smart 4K TV.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver better products and service.
- Samsung Ambassador
I am sorry to hear that your TV is not recognizing the cable box signal.
Please contact us so that these concerns do not detract from your overall viewing enjoyment of the Samsung NU7100 Smart 4K TV.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver better products and service.
- Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
2
Great picture, but terrible sound.
on January 1, 2019
Posted by: ToolMan1551
from St. Louis, MO
Expertise:Intermediate
I do like all the other features of the TV, but just can't stand the TV speakers. I've tried using external speakers, but I cannot control the volume with the remote control through the optical setting. Are you kidding me?!
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
4
Response from Samsung USBy Samsung Ambassador, OBA, January 5, 2019
ToolMan1551:
I am glad that you are enjoying the picture quality, and apologize the the sound is not up to your expectations.
This model features integrated 20W 2CH Dolby speakers, as well as several Sound Modes and advanced settings. You can find instructions for configuring these modes and settings in the e-manual: http://downloadcenter.samsung.com/content/UM/201901/20190102114948285/ENG_US_KM2ATSCN-3.0.4.pdf
Please refer to page 97: "Configuring a Sound Mode and Expert Settings"
For further assistance with these features or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at:
1) Phone: 1-800-SAMSUNG (ask for TVs)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
I am glad that you are enjoying the picture quality, and apologize the the sound is not up to your expectations.
This model features integrated 20W 2CH Dolby speakers, as well as several Sound Modes and advanced settings. You can find instructions for configuring these modes and settings in the e-manual: http://downloadcenter.samsung.com/content/UM/201901/20190102114948285/ENG_US_KM2ATSCN-3.0.4.pdf
Please refer to page 97: "Configuring a Sound Mode and Expert Settings"
For further assistance with these features or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at:
1) Phone: 1-800-SAMSUNG (ask for TVs)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
Written by a customer while visiting Samsung US
Customer Rating
5
AWESOME TV
on March 11, 2019
Posted by: Rajinfinity
from Dubai
Expertise:Intermediate
[This review was collected as part of a promotion.] great product with lots of good features and very very bright big screen
Pros: Inexpensive, Realistic color, Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
didnt last at 4 months
on December 5, 2018
Posted by: JayHa
from Alabama
Bought this is September, went out 2 days ago. Screen comes on only noticeable by a slight lighting of the screen then it flashes on and off and often flashes a white blurry streak. Will not turn off. Starts flashing as soon as its plugged in.
Pros: Realistic color, Bright display
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Samsung Ambassador, OBA, December 7, 2018
JayHa,
I am sorry to hear that you are experiencing light flash issues.
Please let us help you with a solution so that these concerns do not detract from your overall viewing enjoyment of the Samsung NU7100 TV.
You can contact us at any of the following options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Ambassador
I am sorry to hear that you are experiencing light flash issues.
Please let us help you with a solution so that these concerns do not detract from your overall viewing enjoyment of the Samsung NU7100 TV.
You can contact us at any of the following options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Initial opinion is fantatsic!
on December 31, 2018
Posted by: FixItt
from Collinsville, IL 62234
Expertise:Intermediate
I have owned this for about a week and am very happy with the TV. I upgraded from a 42" Panasonic plasma which was 1080p. The main reason I purchased this specific brand was it is native to my SmartThings network, which has been working great for over a year.
Pros: Inexpensive, Realistic color, Bright display, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy it
on July 26, 2019
Posted by: cindy rr
from san diego, ca
Expertise:Intermediate
Sound on this tv is bad. after 8 months, I kept getting the input screen no matter what button you press on any of the four remotes. Never will buy a samsung again spending hours troubleshooting, ridiculous
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Light weight with great features
on October 6, 2018
Posted by: Ash10
from NY
Expertise:Expert
I bought this TV in September to replace my old Samsung 40 inches. TV is worth the money.
Pros: Inexpensive, Realistic color, Bright display, Lightweight, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
No Bluetooth?!?!?!?
on February 16, 2019
Posted by: Triathlons Rule
from Colorado
Expertise:Expert
I've been a Samsung TV owner for years, so when it came time to put a new TV into my paincave, I just ordered the size Samsung I wanted. It didn't occur to me to see if it had bluetooth. This is 2019 for pete's sake. Shame on me, I guess. Back to the store, guess I'll get an LG.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Ambassador, OBA, February 20, 2019
Triathlons Rule ,
Thank you for sharing your thoughts with us.
Your feedback about the Bluetooth feature is very important to us and will be shared with our TV product team.
Please do reach out to us should you have any questions, concerns, or need assistance.
You can contact Samsung TV Support toll-free at 1-800-SAMSUNG (ask for TVs).
Or by LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger: https://www.facebook.com/samsungsupport
Or find us on Twitter: https://twitter.com/SamsungSupport
- Samsung Ambassador
Thank you for sharing your thoughts with us.
Your feedback about the Bluetooth feature is very important to us and will be shared with our TV product team.
Please do reach out to us should you have any questions, concerns, or need assistance.
You can contact Samsung TV Support toll-free at 1-800-SAMSUNG (ask for TVs).
Or by LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger: https://www.facebook.com/samsungsupport
Or find us on Twitter: https://twitter.com/SamsungSupport
- Samsung Ambassador
Written by a customer while visiting Samsung US