Customer reviews from Samsung US
Samsung - 65" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
3.2
(153 Reviews)
Rating breakdown 153 reviews
5 Stars
58
4 Stars
19
3 Stars
17
2 Stars
18
1 Star
41
55%of customers recommend this product.
(
73 out of
132)
Customer Reviews for Samsung - 65" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
5
Love my “55”
on February 9, 2019
Posted by: Hundreth
from Columbus,Indiana
Expertise:Intermediate
Great crisp picture and color! This is our third Samsung. Each new one larger than the last! Still have other two in other rooms performing flawlessly!
Pros: Inexpensive, Realistic color, Bright display, Built-in speakers, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Leg stands were worthless
on September 13, 2018
Posted by: stryker530
from new jersey
Expertise:Intermediate
Nice TV, but having a small table the legs were right on the edge, definitely should've had the option of installing the legs in the middle or at least closer together. that to me is a design flaw. I had to buy a wall mount just to avoid the hassle of the TV falling off the table edges.
Pros: Inexpensive, Bright display
I would recommend this to a friend!
Features
3
Performance
3
Design
2
Value
4
Response from Samsung USBy Samsung Ambassador, OBA, September 18, 2018
stryker530 ,
We value your user feedback on the stand design and will share it with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
We value your user feedback on the stand design and will share it with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
3
DirecTV Now App is useless
on August 16, 2018
Posted by: SCliving
from Charleston, SC
Expertise:Intermediate
I received my new 55" on Monday and tried to use the DirecTV Now app that is already loaded onto the tv. The app is a Beta version that does not play sound on all channels and the video quality is average. I tried to delete the app as this website suggested but the tv does not allow you to delete factory loaded apps. Resorted to purchasing a 4K streaming device to use the app. Also, I haven't figured out how to get the full 120 MHz to work, only 60 MHz.
Pros: Realistic color, Bright display, Built-in speakers
Cons: Did not meet expectations
I would recommend this to a friend!
Features
2
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Ambassador, OBA, August 21, 2018
SCliving,
Thank you for bringing your concerns to our attention.
Please contact DirecTV regarding the sound malfunction, as it is more of a content issue.
The NU7100 comes with a Motion rate 120 mhz and a refresh rate of 60 hz. Our Motion Rate is a metric that combines the panel’s native refresh rate, image processing, and backlighting technology. This produces a rating that better conveys the TV’s overall motion performance.
Should you need further assistance with features or product usage (such as setting adjustments), please reach out to Samsung Support and an agent will gladly assist you. You can reach us via any of the below options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Ambassador
Thank you for bringing your concerns to our attention.
Please contact DirecTV regarding the sound malfunction, as it is more of a content issue.
The NU7100 comes with a Motion rate 120 mhz and a refresh rate of 60 hz. Our Motion Rate is a metric that combines the panel’s native refresh rate, image processing, and backlighting technology. This produces a rating that better conveys the TV’s overall motion performance.
Should you need further assistance with features or product usage (such as setting adjustments), please reach out to Samsung Support and an agent will gladly assist you. You can reach us via any of the below options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
1
Wireless display not functional and internet issue
on December 28, 2018
Posted by: tbarron
from New York, NY
Expertise:Expert
Wireless display from a brand new Surface Pro does not work and causes internet to disconnect. It's a well documented issue online with Samsung TVs and no one seems to know how to fix it. The internet also disconnects frequently and requires me to go through the setup again and again.
Cons: Poor quality, Did not meet expectations
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Ambassador, OBA, January 5, 2019
tbarron:
I am very sorry for the Internet disconnection issues.
Internet connections are mainly based on WiFi signal strength and quality. The router location and distance from the TV is an important consideration -- having them both on the same floor with minimal interference blocking the signal (like a wall, etc.) will improve streaming. You may also want to try wired LAN, if possible, since the connection will be faster and more reliable.
For further assistance, please contact us at:
1) Phone: 1-800-SAMSUNG (ask for TVs)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
We look forward to hearing from you.
I am very sorry for the Internet disconnection issues.
Internet connections are mainly based on WiFi signal strength and quality. The router location and distance from the TV is an important consideration -- having them both on the same floor with minimal interference blocking the signal (like a wall, etc.) will improve streaming. You may also want to try wired LAN, if possible, since the connection will be faster and more reliable.
For further assistance, please contact us at:
1) Phone: 1-800-SAMSUNG (ask for TVs)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
We look forward to hearing from you.
Written by a customer while visiting Samsung US
Customer Rating
3
Lacks required hardware!
on November 28, 2018
Posted by: Angry shopper
from Ohio
Expertise:Intermediate
Can’t really say anything about the tv since I’m not able to put it up yet. The TV DOES NOT come with its own wall mount screws and the all the specs say is vesa 200x200 (specificities details would be great) It seems it needs the longest screws possible. The wall mount kit I purchased comes with almost everything you could ever need, tools, level, hdmi cord but the longest M8 was a 35mm. So I’m off to make a trip to the hardware to find 4 M8 45mm screws.....
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE, LOVE,THIS TV !!! 43" UHD TV 7 Series
on January 3, 2019
Posted by: Crafty1000
from Newport News,Virginia
Expertise:Expert
[This review was collected as part of a promotion.] I purchased this tv on Dec. 22,2018. The delivery date was Jan 1-5 2019. It arrived Dec.28,2018. Set up about 20 minutes. I've been sleep deprived since its arrival. The quality is outstanding in every way. I have the setting on dynamic. The picture is so clear, it look like live tv. So glad I made this purchase. THANK YOU SAMSUNG.
Pros: Realistic color, Bright display, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Price
on February 14, 2019
Posted by: MuZiK
from NyC
Expertise:Expert
I was thrilled to see tv on display, I enjoy samsung products but this one didn't capture me as past times when I purchased products. It didn't jump out at me when I set it up after only one day.
Pros: Inexpensive
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Ambassador, OBA, February 20, 2019
MuZiK,
I am sorry to hear that you are not completely satisfied with the image performance.
Please know that the NU7100 TV offers several preset picture modes for easily optimizing your viewing experience:
1) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
2) Standard: Is the default mode suitable for general viewing environments.
3) Natural: Reduces eye strain for a comfortable viewing experience.
4) Movie: Is suitable for watching TV or movies in a dark room.
You may also wish to try configuring advanced picture settings. Instructions can be found on Page 92 of our e-manual: http://downloadcenter.samsung.com/content/UM/201901/20190102114948285/ENG_US_KM2ATSCN-3.0.4.pdf
Our customer care team at Samsung TV Support are always here to help you with fine-tuning your viewing experience.
You can reach Samsung Customer Support toll-free at 1-800-SAMSUNG (Ask for TV), or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
We look forward to hearing from you.
-Samsung Ambassador
I am sorry to hear that you are not completely satisfied with the image performance.
Please know that the NU7100 TV offers several preset picture modes for easily optimizing your viewing experience:
1) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
2) Standard: Is the default mode suitable for general viewing environments.
3) Natural: Reduces eye strain for a comfortable viewing experience.
4) Movie: Is suitable for watching TV or movies in a dark room.
You may also wish to try configuring advanced picture settings. Instructions can be found on Page 92 of our e-manual: http://downloadcenter.samsung.com/content/UM/201901/20190102114948285/ENG_US_KM2ATSCN-3.0.4.pdf
Our customer care team at Samsung TV Support are always here to help you with fine-tuning your viewing experience.
You can reach Samsung Customer Support toll-free at 1-800-SAMSUNG (Ask for TV), or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
We look forward to hearing from you.
-Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on March 21, 2019
Posted by: Trixster
from Wis
I dont have cable where I live wasn't sure how the picture was going to be but it was the most unbelievable picture I ever seen.
Pros: Inexpensive, Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US