Customer reviews from iliveelectronics.com
iLive - Platinum Concierge ISWFV387VPRGD Wireless Smart Speaker for Streaming Music with Amazon Alexa Voice Assistant - Rose Gold
Average customer rating
2.9
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
34
4 Stars
28
3 Stars
15
2 Stars
16
1 Star
47
43%of customers recommend this product.
(
45 out of
104)
Customer Reviews for iLive - Platinum Concierge ISWFV387VPRGD Wireless Smart Speaker for Streaming Music with Amazon Alexa Voice Assistant - Rose Gold
Customer Rating
1
Doesn’t work
on December 25, 2018
Posted by: Bray100
Can’t connect with app. It keeps saying enable WiFi. Did that still not working.
No, I would not recommend this to a friend.
Written by a customer while visiting iliveelectronics.com
Customer Rating
1
Horrible
on February 24, 2018
Posted by: jeff487
from Pittsburgh, PA
Gender:Male
Was hard to setup, once I got setup I couldn't leave plugged in even when not using as I would get "low power". I then accidentally pushed the pair button and have not been able to use ever since. got for christmas so dont have receipt
No, I would not recommend this to a friend.
Written by a customer while visiting iliveelectronics.com
Posted by: Rusty
from Collierville TN
Verified Purchase:Yes
Bought the speaker (second one) for my parents. Because they are technically challenged, I was just able to make the trip and get it set up for Alexa. I was able to get it set up, but none of the manual controls work on the side of the speaker . Therefore, volumes and other features must be controlled from the phone. It’s too inconvenient to replace, so they are just living with it.
No, I would not recommend this to a friend.
Written by a customer while visiting iliveelectronics.com
Customer Rating
1
aux,BT and wifi mode
on January 5, 2018
Posted by: confused
Can someone tell me how this works? It looks like if I am in this mode, I can't voice play anything nor access Alexa?
The aux also does not support any external speakers? I really need info on this please.
Because I am very disappointed with what I found out. Can I still return this if I threw away the box and receipt?
Response from iliveelectronics.comBy January 6, 2018
Dear customer,
If you're in Wi-Fi mode, but can't access Alexa, make sure you have downloaded the Amazon Alexa app and logged into your account or created a new account. You can't use Alexa Voice Services if you aren't logged into an Amazon account. You will then need to download the iLive Wi-Fi app, which will walk you through how to connect the speaker to Wi-Fi. The speaker and device you are using must both be on the same Wi-Fi Network.
The aux in is for connecting non-Bluetooth/Wi-Fi devices.
If you are still confused our customer service team would be happy to assist you at 1-888-999-4215.
If you're in Wi-Fi mode, but can't access Alexa, make sure you have downloaded the Amazon Alexa app and logged into your account or created a new account. You can't use Alexa Voice Services if you aren't logged into an Amazon account. You will then need to download the iLive Wi-Fi app, which will walk you through how to connect the speaker to Wi-Fi. The speaker and device you are using must both be on the same Wi-Fi Network.
The aux in is for connecting non-Bluetooth/Wi-Fi devices.
If you are still confused our customer service team would be happy to assist you at 1-888-999-4215.
Written by a customer while visiting iliveelectronics.com
Posted by: no nickname
from Inverness Florida
Gender:Male
Verified Purchase:Yes
I bought two of a month ago to have surround sound, but I'm having problems getting one to connect can you help me??
I would recommend this to a friend!
Written by a customer while visiting iliveelectronics.com
Customer Rating
5
Great features and sound
on June 21, 2020
Posted by: Anonymous
from haleyville Alabama
Gender:Female
[This review was collected as part of a promotion.] I bought this a month ago so glad I did. It has awesome quality sound and performance
I would recommend this to a friend!
Written by a customer while visiting iliveelectronics.com
Customer Rating
5
Wireless speaker with Alexia
on August 21, 2020
Posted by: Msleana68
from Newhebron, Ms
Gender:Female
[This review was collected as part of a promotion.] I bought this and the sound is so clear and there is not an echo at all
I would recommend this to a friend!
Written by a customer while visiting iliveelectronics.com
Customer Rating
4
Sound quality is great and I love the look
on August 26, 2020
Posted by: Anonymous
from Yakima Washington
Gender:Female
[This review was collected as part of a promotion.] It’s easy to use, durable and i love the Alexa products they work great
I would recommend this to a friend!
Response from iliveelectronics.comBy Ryan Wilson, iLive Customer Support, August 28, 2020
Thank you so much for the review. We are pleased to hear that you are happy with the product.
Written by a customer while visiting iliveelectronics.com