Customer reviews from iliveelectronics.com
iLive - Platinum Concierge ISWFV387VPRGD Wireless Smart Speaker for Streaming Music with Amazon Alexa Voice Assistant - Rose Gold
Average customer rating
2.9
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
34
4 Stars
28
3 Stars
15
2 Stars
16
1 Star
47
43%of customers recommend this product.
(
45 out of
104)
Customer Reviews for iLive - Platinum Concierge ISWFV387VPRGD Wireless Smart Speaker for Streaming Music with Amazon Alexa Voice Assistant - Rose Gold
Customer Rating
1
Unable to connect to wifi
on December 22, 2018
Posted by: thomas12345
from charlotte
Gender:Male
Just received this product as a gift. I am unable to connect the device to wifi and I have tried at three different locations. I follow the instructions provided as well as different youtube videos. Anytime I hit search on the app I am told Your device (... iphone) doesnt enable wifi connection. Please enable wifi connection and try again. Am I missing something??? Is there a new update I should be waiting for?
No, I would not recommend this to a friend.
Written by a customer while visiting iliveelectronics.com
Customer Rating
1
Wish I knew.
on March 5, 2018
Posted by: Jeggings72
from Aurora, Ohio
Gender:Female
My mother got me this speaker for Christmas. She also purchased one for both of my sisters as well. When I returned home Xmas night I set it up at home. I used it for a total of 10 minutes. A week later I moved and tried using it once in the middle of January and the volume kept going up and down by itself. I just assumed it was dying and went back to using my ihome instead. Finally got Wi-Fi at the new house last week so tried setting up the concierge speaker because of the Wi-Fi capability that my ihome does not have. I have tried using the Wi-Fi, Bluetooth and have even plugged in the aux cord and absolutely no sound comes out of this speaker at all. Complete waste of money.
No, I would not recommend this to a friend.
Written by a customer while visiting iliveelectronics.com
Customer Rating
1
Bluetooth Speaker Is Anything But. Difficult Setup
on April 12, 2018
Posted by: MattChoo
from Langley, BC
Gender:Male
I was hoping to be able to stream music and YouTube channels through the house with this thing via wi-fi. Good luck. The setup is confusing and lacks detail. I gave up on that.
So I settled on just using it as a Bluetooth speaker. Surprise! It doesn't work with computers or laptops. The instructions say so but of course they don't mention that on the box BEFORE you buy. I have two and I can't get them to pair. I tried hard. With two laptops.
I even tried to pair with my iPhone 6 so at least I could have a speaker. I just doesn't pair. It will find the device but never connects.
So the only way I can use it is to connect directly with a cord, which does work. Sound seems decent and this is a nice option but it is definitely not "wireless".
I'm assuming you have to use the app but this limits you ability to play anything you want through your phone. Overall this was a colossal waste of time and money.
No, I would not recommend this to a friend.
Written by a customer while visiting iliveelectronics.com
Customer Rating
1
waste of time and money
on December 25, 2018
Posted by: Russell
It will not connect to Wi-Fi. App will not work on my IPhone.
No, I would not recommend this to a friend.
Written by a customer while visiting iliveelectronics.com
Customer Rating
1
App does not work to connect using iPhone
on December 26, 2018
Posted by: Celticmoon
Keeps telling me that my device doesn’t enable Wi-Fi connection. App doesn’t allow any kind of connection at all. What a waste of time and money.
No, I would not recommend this to a friend.
Written by a customer while visiting iliveelectronics.com
Customer Rating
2
Great Until Warranty Ended
on March 24, 2018
Posted by: thefourhesters
from Kern Valley, CA
Gender:Female
We received this speaker as a Christmas present and were ecstatic! It played well and was able to be moved around the house and taken on my dad's job sites. Warranty ended about 10 days ago, and since then it wouldn't charge, and then the charging port on the device broke.
No, I would not recommend this to a friend.
Written by a customer while visiting iliveelectronics.com
Customer Rating
1
Worst gift ever
on December 25, 2018
Posted by: Dilly dilly
from Wilmington
Gender:Male
Got this for Christmas today and will not connect to the Wi-Fi. Do not buy it.
No, I would not recommend this to a friend.
Written by a customer while visiting iliveelectronics.com
Customer Rating
1
Don't waste your money
on December 26, 2017
Posted by: Bob
I am a technically competent person but could not get this device working after 2 hours of trying. I follow the instructions and as soon as it completes the speaker says lost connection to wifi. I gave up and am hoping to be able to return it.
Response from iliveelectronics.comBy December 27, 2017
Bob,
Since you've posed this question, we have updated our app in the app stores. Please update your app and try connecting the speaker again. If you still have problems, contact us at 1-888-999-4215.
iLive
Since you've posed this question, we have updated our app in the app stores. Please update your app and try connecting the speaker again. If you still have problems, contact us at 1-888-999-4215.
iLive
Written by a customer while visiting iliveelectronics.com