Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator with Frameless Glass Shelves - White
Average customer rating
3.5
(313 Reviews)
Rating breakdown 313 reviews
5 Stars
101
4 Stars
82
3 Stars
60
2 Stars
19
1 Star
51
61%of customers recommend this product.
(
146 out of
240)
Customer Reviews for Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator with Frameless Glass Shelves - White
Customer Rating
2
Not for us
on September 2, 2025
Posted by: Dab 44
[This review was collected as part of a promotion.] It came with the home we just purchased so we had no choice. If I were buying it would not be this fridge. First I don’t like side by side. There is not enough room inside, glass shelves are not adjustable and it runs constantly. Very noisy as well.
Response from whirlpool.comBy Branded Team, Consumer Care, September 2, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 790082
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 790082
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Looks Great!
on August 26, 2025
Posted by: Apalmer
[This review was collected as part of a promotion.] This is a great fridge it’s sleek and I have had no issues with it cooling properly, the only thing I do not like is how you get the ice the button is in weird spot and it’s hard to catch the ice in your cup.
Written by a customer while visiting whirlpool.com
Customer Rating
1
on August 24, 2025
Posted by: Sara
[This review was collected as part of a promotion.] I am not happy with this appliance. Motor runs loud and a lot.
Response from whirlpool.comBy Branded Team, Consumer Care, August 25, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6428fFspu . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6429fFspR or Instagram http://spr.ly/6420fFspr. When responding, please include your contact information and reference Case # 780295.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6428fFspu . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6429fFspR or Instagram http://spr.ly/6420fFspr. When responding, please include your contact information and reference Case # 780295.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Locking features are awesome
on August 19, 2025
Posted by: Rose
from Buckeye Arizona
[This review was collected as part of a promotion.] It's a good fridge, I love how many door pockets there are to hold multiple sauces as well as pull out drawers. I will say that we are more used to a bottom freezer fridge with a double door fridge. We just meal prep in various ways so it does get a little full fairly quickly. I like having the option for crushed ice which is new for us and of course, I love the locking feature for my small child. It's been a life saver as they always walk by the fridge and try to hit for ice or water.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good value
on August 16, 2025
Posted by: bobkolavap
[This review was collected as part of a promotion.] Appliance is very energy efficient, it runs well with my solar system. I have well water and the filter is working great. Lighting and shelving are another great feature.
Written by a customer while visiting whirlpool.com
Customer Rating
2
No happy with this
on August 15, 2025
Posted by: Derrick
[This review was collected as part of a promotion.] It’s already not working. Freezer does not holt temperature and refrigerator freezes items at bottom of unit
Response from whirlpool.comBy Branded Team, Consumer Care, August 18, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 768898.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Flawed design
on August 12, 2025
Posted by: Anne
from Tucson Az
[This review was collected as part of a promotion.] this was installed in a new home I purchased. The water spigot is set to far forward and leaks water down the front of the refrigerator. In addition, there is just a shallow tray to catch water from the ice dispenser. When you open the door, water splashes everywhere. There is no grate.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 13, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 766653
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Don't waste your money
on August 11, 2025
Posted by: Lance
[This review was collected as part of a promotion.] So noisy I can hear this stupid thing running in the basement across the house
Response from whirlpool.comBy Branded Team, Consumer Care, August 13, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6426fU9kG. If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6427fU9kH or Instagram http://spr.ly/6429fU9kJ. When responding, please include your contact information and reference Case # 766042
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6426fU9kG. If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6427fU9kH or Instagram http://spr.ly/6429fU9kJ. When responding, please include your contact information and reference Case # 766042
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com