Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - White
Average customer rating
3.8
(236 Reviews)
Rating breakdown 236 reviews
5 Stars
90
4 Stars
66
3 Stars
42
2 Stars
8
1 Star
30
67%of customers recommend this product.
(
130 out of
193)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - White
Customer Rating
1
Not good build quality
on February 11, 2020
Posted by: rohit1986xyz
from Fremont
[This review was collected as part of a promotion.] We got this as part of new construction. The main refrigerator side door has shelves that are made of plastic (which is okay) but its very cheap plastic. But the problem is that the door is such that often when I am closing it, I get hold of one of the shelves and close the door. The shelves don't stick to the side door well and come out easily. We have broken 2 of the shelves within the first month just because they fell when they come out of the side door and crack easily.
Extremely poor shelf material quality.
We also had a huge issue of the ice maker not defrosting automatically, which caused cooling to fail. However, whirlpool was quick to fix it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy blankar, Digital , February 12, 2020
Hey rohit1986xyz, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Roomy and cold
on September 3, 2020
Posted by: RML2020
[This review was collected as part of a promotion.] Nice fridge. Our old GE finally gave out. Wasn’t looking for a whirlpool necessarily but a fridge pretty quick. Only issue is the meat and veggie bins don’t slide out real smooth. Other issue is the ice stopped dispensing. After some detective work, we found the problem. The chute where the ice comes out of the bin in the freezer into the door moves loose a little sometimes on the door. The chute hits the light switch which tells the fridge the door is shut to dispense ice. It just has to be push back over a bit to hit the switch.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
good refrig
on February 9, 2021
Posted by: Patricia
from Aiken,,,, SC
[This review was collected as part of a promotion.] I love my ;new refrig unfortunately the first one that was brought did not work correctly (same model, etc.) now mine works super the icemaker a very important componet to me it does does spit bits of ice on our kitchen floor . Also it would be better if there were more storage bins instead of just large shelves in the freezer. And finally the refrig door swings all the way back hitting cabinet next to it
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poorly designed refrigerator
on August 31, 2022
Posted by: Mel14
from Reno, NV
[This review was collected as part of a promotion.] 1) This whirlpool refrigerator has a terrible water dispenser. The spout extends too far out that when your remove the glass, water always spills on the floor!!
2) the vegetable and fruit crisper drawers slide poorly on the tracks and get stuck when you pull them out.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Kristin S, Social Care, August 31, 2022
Hey Mel14, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Written by a customer while visiting whirlpool.com
Customer Rating
2
Noisy Appliance
on December 27, 2023
Posted by: Bill
[This review was collected as part of a promotion.] Appliance is too loud when operating. Goes silent when door is open. Not happy with operating sound.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 29, 2023
Thank you for sharing your insights with us, Bill. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 456540.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
3
Noisy fan and inflexible shelving
on July 31, 2019
Posted by: Cdmasam
from San Antonio, Texas
Gender:Male
[This review was collected as part of a promotion.] This refrigerator was a replacement for a similar unit that we bought with our brand new house, the original was inoperable from the first day. It took Whirlpool 2 weeks to get a technician to look at the refrigerator and diagnose the problem, then the builder (Pulte Homes) had to step in and insist that Whirlpool replace, not repair the refrigerator and that the delivery be expedited because Whirlpool treated this emergency situation as “business as usual”.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Solid performer
on September 9, 2019
Posted by: Fishguy
from Edmonds, WA
Gender:Male
Replaced an older Whirlpool that was much quieter, but I see other people have commented on that as well, so I guess that's the norm. The manual that it came with does not include directions on how to level; I guess I'll keep looking.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good product
on April 20, 2021
Posted by: daburke255
from Colorado
[This review was collected as part of a promotion.] Our developer selected this product. In general, we are happy with the performance (food is cold), but disappointed by the drawers. The drawers do not have slides or rollers so they can stick. Further, the drawers are not very robust. I accidentally closed the door with the middle drawer open and it cracked. The height of the in-door water lever is short, so glass/water bottles will slip and shoot water on the floor if you do not hold it steady.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com