Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator with Frameless Glass Shelves - White
Average customer rating
3.5
(313 Reviews)
Rating breakdown 313 reviews
5 Stars
101
4 Stars
82
3 Stars
60
2 Stars
19
1 Star
51
61%of customers recommend this product.
(
146 out of
240)
Customer Reviews for Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator with Frameless Glass Shelves - White
Customer Rating
1
Too loud
on July 14, 2026
Posted by: Taco323
[This review was collected as part of a promotion.] It’s too small and the fan runs all the time. It’s so loud
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, July 21, 2026
Thank you for your review. We regret to hear that your Refrigerator design is not living up to your standards. If you have any questions or concerns with your Refrigerator, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24281555.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24281555.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
on July 10, 2026
Posted by: zxcvbn
[This review was collected as part of a promotion.] At this price range I thought the build quality would be better. The water coming out of the dispensor is not as cold as it was from our last Whirlpool refridgerator. The refridgerator door and the freezer door do not line up, even when adjusted as high as the door will go.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great
on July 7, 2026
Posted by: Goooood
[This review was collected as part of a promotion.] I think this brand of refrigerator is a very good choice. It has a modern design, works quietly, and keeps food fresh for a long time. The shelves are easy to organize, and the freezer provides plenty of storage space. It is also energy efficient, reliable, and offers excellent value for the price. I would definitely recommend it to others.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
icemaker
on June 30, 2026
Posted by: melissar
i have had my refrigerator since dec 2024. the icemaker drops ice on my floor after we have walked away and/or left the house. so, the ice melts on my hardwood floor, and seeps between the cracks. i have had a repairman out and he replaced the device in the door, but it does the exact same thing.
i hate this fridge.
i hate this fridge.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 2, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with the ice dispenser in your Whirlpool® Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 982192.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 982192.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very nice!
on March 23, 2026
Posted by: KAZIA
from Colorado
[This review was collected as part of a promotion.] Came with our new home. It’s perfect. All of our appliances are Whirlpool. It’s a brand we can trust.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Builder quality fridge at best
on March 22, 2026
Posted by: UndisclosedHero
from TX
[This review was collected as part of a promotion.] It’s cools but it is so basic and it is loud. I’ll be replacing asap.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 24, 2026
We value your time and would like to look into the noise concerns with your Refrigerator.
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 938290.
We’re looking forward to hearing from you.
Marie Q
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 938290.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Cheap Door Material
on March 20, 2026
Posted by: NMFlorida
from Orlando, FL
[This review was collected as part of a promotion.] The exterior door material is already showing signs of corrosion. The material is difficult to clean.
The water try needs to be redesigned.
The water try needs to be redesigned.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good fridge if you want the side-by-side setup
on March 6, 2026
Posted by: Sparks J
[This review was collected as part of a promotion.] I come from a top fridge, bottom freezer set up so it was tough adjusting to a skinnier refrigerator space. That said, there is still a lot of space and it’s nice and deep. My fridge was installed brand new and there was a ding/intention on the bottom door however.
Written by a customer while visiting whirlpool.com