Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - White
Average customer rating
3.7
(246 Reviews)
Rating breakdown 246 reviews
5 Stars
92
4 Stars
69
3 Stars
42
2 Stars
8
1 Star
35
67%of customers recommend this product.
(
134 out of
201)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - White
Customer Rating
1
Don't waste your money
on May 4, 2025
Posted by: Jae1
[This review was collected as part of a promotion.] Loud loud,loud. I own a Frigidaire in another property and it is very quiet. This is the second Whirlpool in less than 2 months and I would never buy another Whirlpool product.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, May 7, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6424NGqiK . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6427NGqi3 or Instagram http://spr.ly/6429NGqiP. When responding, please include your contact information and reference Case # 717872.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6424NGqiK . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6427NGqi3 or Instagram http://spr.ly/6429NGqiP. When responding, please include your contact information and reference Case # 717872.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
LOUD, and LIKELY expensive electrically speaking
on May 12, 2025
Posted by: Mike
from San Tan Valley AZ
[This review was collected as part of a promotion.] I have moved into this new home with this fridge. It runs 100% of the time as long as the doors are closed or the water / ice is not being dispensed. Other than that, ALWAYS RUNNING. Also it is loud compared to other fridges owned.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, May 19, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 722209.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 722209.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Would be nice to be able to relocate shelves
on August 23, 2019
Posted by: leave me alone
from Springfield, OH
Gender:Female
[This review was collected as part of a promotion.] With an energy program I qualified for because I am below poverty level I was presented with my new Whirlpool refrigerator and am very satisfied with the product EXCEPT I would really appreciate being able to move the shelves. At my age and the fact that I have had both hips replaced since November of 2018 it would be less strenuous on me if I could have my gallon jugs of milk or juices on a lower level. It would help me and it would allow my grandchildren to access these items without my help. It would help them in their adventure to more independent visits with me.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Ice dispenser & temperature control
on April 30, 2019
Posted by: Marsha S
from York PA
Gender:Female
[This review was collected as part of a promotion.] The ice dispenser jams a lot, unable to use the crushed ice then cube it jams up..
The temperature in the fridge does not stay cold unless it maxed..
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice frig! Lots of room and love the LED lighting
on June 4, 2018
Posted by: Sig1962
from Youngstown Ohio
Gender:Male
[This review was collected as part of a promotion.] Love the space especially in the freezer. Just wish it made ice faster.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poor AT BEST!
on June 3, 2020
Posted by: xrae
from Lincoln, NE
I purchased this new refrigerator the end of February and it was delivered and installed mid-March. Since I've gotten this LEMON/demon of a product it has given me NOTHING but problems and expenses! A certified technician has came out 3 times to "repair" and hasn't worked for more than 2-2 1/2 weeks per repair! I've had to throw TONS of food out which is only costing ME MORE MONEY. Waiting on technician #4 to come and look at this LEMON. Whirlpool will not replace at this point NOR does their manufacturer "warranty" cover any cost associated with my loss of product. I am angry to say the least! Worst money I've ever thrown into the wind! Thanks for all your support WHIRLPOOL! Pathetic. I guess you got your money from me didn't you.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Harrimm, Social Care, June 9, 2020
Hey xrae, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great addition to the house
on October 30, 2018
Posted by: Carolina Gypsy
from Horry County, SC
Gender:Female
[This review was collected as part of a promotion.] I had to replace my old refrigerator, and I knew it had to be a Whirlpool, the only brand I trust! My only complaint is the noise.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Noisy fridge
on November 4, 2018
Posted by: Gardener friend
from South Carolina
Gender:Female
We had to purchase a refrigerator on very short notice, so not a lot of time to shop around. This unit has two strong disadvantages: it is very loud (we've had Whirlpools in the past that were very quiet) and the interior shelves do not adjust (big negative).
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com