Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - White
Average customer rating
3.8
(236 Reviews)
Rating breakdown 236 reviews
5 Stars
90
4 Stars
66
3 Stars
42
2 Stars
8
1 Star
30
67%of customers recommend this product.
(
130 out of
193)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - White
Customer Rating
2
Extra loud sound. not sure what is the root cause
on October 2, 2024
Posted by: MMS2024
[This review was collected as part of a promotion.] I have the fridge since august 26. A loud noice is constantly sound not sure the issue is , trying to schedule a warranty service but its hard to process the request. For some reason the page is not working properly.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 3, 2024
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 602592.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 602592.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Fridge
on November 17, 2024
Posted by: Den1
from York, SC
[This review was collected as part of a promotion.] Like it except the ice and water compartment are too shallow for any of my insulated cups.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
FRIDGE IS HORRIBLE
on December 6, 2024
Posted by: LUISMIS
from KISSIMMEE
[This review was collected as part of a promotion.] MAKES A TREMENDOUS AMOUNT OF NOISE... I HEAR FROM MY ROOM.. NOT OKAY
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 10, 2024
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6425Qp7vd . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6426Qp7ve or Instagram http://spr.ly/6427Qp7v5. When responding please include your contact information and reference Case # 636836.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6425Qp7vd . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6426Qp7ve or Instagram http://spr.ly/6427Qp7v5. When responding please include your contact information and reference Case # 636836.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Hate this refrigerator
on January 12, 2025
Posted by: Janice
from Florida
Received this refrigerator with a new home we purchased. This refrigerator is the loudest fridge I have ever owned. It never shuts off. Always running even in the middle of the night. Already had the compressor fan replaced.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 14, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 655931.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 655931.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
on March 8, 2025
Posted by: Flower
We bought this fridge in 2020 during the pandemic, the reason for 1 star because we had problems with ice maker from the get go, more them 3x's they came to switch parts out, we had the warranty on it, and they never, ever replaced our fridge, to me it was defective, but, Whirlpool never changed it out, and now it's not working at the present moment😡😡😡😡😡😡😡
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 13, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 691082.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Refrigerator loud
on March 15, 2025
Posted by: Tworks
[This review was collected as part of a promotion.] It’s loud but has a nice ice maker. The refrigerator is so loud, I thought it was broke but was told that’s normal.
Written by a customer while visiting whirlpool.com
Customer Rating
3
on April 10, 2025
Posted by: Ben10
[This review was collected as part of a promotion.] It was OK as far as it now drink of water just doesn’t come out of the refrigerator.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Would be nice to be able to relocate shelves
on August 23, 2019
Posted by: leave me alone
from Springfield, OH
Gender:Female
[This review was collected as part of a promotion.] With an energy program I qualified for because I am below poverty level I was presented with my new Whirlpool refrigerator and am very satisfied with the product EXCEPT I would really appreciate being able to move the shelves. At my age and the fact that I have had both hips replaced since November of 2018 it would be less strenuous on me if I could have my gallon jugs of milk or juices on a lower level. It would help me and it would allow my grandchildren to access these items without my help. It would help them in their adventure to more independent visits with me.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com