Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator with Frameless Glass Shelves - White
Average customer rating
3.5
(313 Reviews)
Rating breakdown 313 reviews
5 Stars
101
4 Stars
82
3 Stars
60
2 Stars
19
1 Star
51
61%of customers recommend this product.
(
146 out of
240)
Customer Reviews for Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator with Frameless Glass Shelves - White
Customer Rating
1
Horrible noise, can't get service on it
on November 23, 2025
Posted by: Junk refrigerator
from AZ
[This review was collected as part of a promotion.] Sounds like the compressor is going out, have put in several requests. With no response. Superintendent of the new housing development has also put in requests, it's a brand new fridge and is loud
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 25, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 845829
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 845829
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Fridge not working at all, defect for not cooling
on November 18, 2025
Posted by: Anonymous
from Casa Grande Arizona
[This review was collected as part of a promotion.] I’m still waiting for an answer to swap my fridge, it’s a brand new and I just moved in into a new house and it never work properly. Is not cooling.
It’s almost a month that I reported this and have no solution,
I want a new fridge due to warranty
It’s almost a month that I reported this and have no solution,
I want a new fridge due to warranty
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 21, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 842853
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works Great!!
on November 18, 2025
Posted by: ipraydaily
from Florida
[This review was collected as part of a promotion.] This was already in our new house. It is a very basic refrigerator, but it works great!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Very noisy, Loud
on November 16, 2025
Posted by: Jeff1T
from Phoenix AZ
[This review was collected as part of a promotion.] The refrigerator was new with the house it was loud. The tech who came to look at it said it was loud, the front right wheel was broken and missing pin. Whirlpool installed a new refrigerator. This refrigerator is LOUDER than the last one??? At least the wheels work.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 20, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 841334
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 841334
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
2
It works well enough.
on November 13, 2025
Posted by: Steditempo
from Florida
[This review was collected as part of a promotion.] It came with my new home. The features are fine. I love how accessible they made the ice cube container. I can reach in and grab some cubes without having to dispense them from the door. It's really noisy, though. The motor (fan?) runs constantly and it's so loud I can hardly hear the television in the living room without turning it up. For that reason I wouldn't recommend this fridge.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 19, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 839312
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 839312
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
Bad quality
on November 8, 2025
Posted by: Gfelici
from Clermont, FL
[This review was collected as part of a promotion.] Bad quality fridge, the doors are rusty, the freezer fan has a noise aloud. I’m not recommend.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not as expected.
on November 8, 2025
Posted by: Gfelici
[This review was collected as part of a promotion.] This refrigerator cooling good but the freezer fan have a loud noise. For that reason I don’t recommend this refrigerator, the noise is annoying and the front door are not against to finger prints, awful material.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on November 5, 2025
Posted by: Tracy
[This review was collected as part of a promotion.] I like all the good features however, the motor is loud. My old refridgerator was so quiet you could barely hear it running. I am worried that this could mean problems with the motor layer on the
Written by a customer while visiting whirlpool.com