Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - White
Average customer rating
3.7
(246 Reviews)
Rating breakdown 246 reviews
5 Stars
92
4 Stars
69
3 Stars
42
2 Stars
8
1 Star
35
67%of customers recommend this product.
(
134 out of
201)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - White
Customer Rating
3
Ice/water dispenser makes a mess
on January 9, 2024
Posted by: ZackNC
from Durham, NC
[This review was collected as part of a promotion.] This fridge came brand new with our new home.
It does its job - it keeps stuff cold.
There are 3 significant shortcomings, in my opinion:
It does its job - it keeps stuff cold.
There are 3 significant shortcomings, in my opinion:
1 - the design of the in-door water dispenser makes it almost impossible to get water without making a mess. The water comes out for an extra instant after you remove pressure from the button. As an adult who is conscious of this, I can be very careful and make it work. But my kids don't take the extra measure and there is almost always water in the tray and/or running down the door and/or on the floor.
2 - the ice dispenser often makes a mess. What happens is that ice gets released from the main compartment (in the freezer) but doesn't make it all the way into the cup. It gets caught just above the flap that releases into the cup. So if you aren't aware of this and don't basically "work" for that last bit of ice, one or two or three pieces will sit there and slowly melt. Again - leaving water in the tray and/or running down the door and/or on the floor.
3 - it's loud sometimes. There are intermittent processes - I assumed related to making ice - that are sometimes loud and annoying. This last issue is far less frustrating than the first two, though.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features!
on February 5, 2024
Posted by: Iris
[This review was collected as part of a promotion.] I have it for a month now and I love it! Very spacious!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
on February 5, 2024
Posted by: Aaron
[This review was collected as part of a promotion.] Loud, water is not cold,but other than works pretty well.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not as expected
on February 28, 2024
Posted by: Raki
[This review was collected as part of a promotion.] I bought this a month ago & I am not happy with it. Refrigerator is not steady/stable & making noise most of the time
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 1, 2024
Thank you for sharing your insights with us, Raki. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 493595.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great size and features
on March 20, 2024
Posted by: PRIS7
[This review was collected as part of a promotion.] I have been using my new refrigerator for almost a month now and I am loving it! It has alot more space than I initially imagined and love the features!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good storage nice features
on March 21, 2024
Posted by: Brath316
[This review was collected as part of a promotion.] Came with the house.. I can’t seem to keep it streak free and get little brown streaks..any cleaning ideas.. I otherwise love the storage inside love the ease of adjusting temperature and love the crushed ice feature
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice but loud ice maker
on April 1, 2024
Posted by: Annabee814
from Orlando, fl
[This review was collected as part of a promotion.] This is a great and very roomy fridge. I love that the shelves are completely flat with just a tiny lip which increases the storage per shelf.
I dislike how loud the ice maker is - you can hear it humming constantly and I haven’t been able to find the off switch
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Brand New Refrigerator Worked for a few weeks
on April 1, 2024
Posted by: jaaj69
[This review was collected as part of a promotion.] I bought this and after only owning it for weeks, it died. I called a service technician (done under warranty) and he said that these refrigerators are now filled with propane as the cooling gas and that it leaked out. He is coming back to fix it, but this leaves me without our only refrigerator for quite awhile. All my food was spoiled and I am not sure I can get compensated since I didn't take a picture of the spoiled food. Still checking on this.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 2, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 511584.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com