Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator with Frameless Glass Shelves - White
Average customer rating
3.5
(313 Reviews)
Rating breakdown 313 reviews
5 Stars
101
4 Stars
82
3 Stars
60
2 Stars
19
1 Star
51
61%of customers recommend this product.
(
146 out of
240)
Customer Reviews for Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator with Frameless Glass Shelves - White
Customer Rating
1
Problems Already!
on October 3, 2024
Posted by: DJ2984
[This review was collected as part of a promotion.] I bought this fridge a little over a week ago and it’s already not cooling properly. Now I have to take off work for a repair man to come look at it. I not happy to say the least.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 3, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 602781.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Extra loud sound. not sure what is the root cause
on October 2, 2024
Posted by: MMS2024
[This review was collected as part of a promotion.] I have the fridge since august 26. A loud noice is constantly sound not sure the issue is , trying to schedule a warranty service but its hard to process the request. For some reason the page is not working properly.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 3, 2024
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 602592.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 602592.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works well but is noisy
on September 23, 2024
Posted by: newhouse
[This review was collected as part of a promotion.] This refrigerator was provided by the builder. It seems to cool and freeze the food correctly. It does, however, make a lot of noise- so much that we thought it was broken. We learned, on the web, that the intermittent noise is the fan and condenser optimizing the cooling.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Refrigerator
on September 10, 2024
Posted by: Theo
[This review was collected as part of a promotion.] This is a really nice refrigerator that looks small inside at first look but holds so much. It has a design that
allows organization of food well.
allows organization of food well.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Very happy so far
on September 4, 2024
Posted by: BEM1
[This review was collected as part of a promotion.] We've had the refrigerator about 2 months. No problems to this point. It's quiet. Love the ice maker, I hope it stays in food working order. Currently the ice and water dispenser works great with a good flow of water. Although the refrigerator is rated as good energy usage, time will tell, but it seems the motor for cooling both sides (freezer and refrigerator) runs a lot. So, I'm a little on energy usage.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Horrible
on September 2, 2024
Posted by: Joe M
from Westlake, Florida
[This review was collected as part of a promotion.] This brand new refrigerator came with our new house. We moved in the beginning of August and the refrigerator stopped cooling and needed repair and replacement of 2 parts on August 13. After the parts were replaced, the refrigerator failed again on September 1 for the same reason. I cannot possibly tell you how upsetting it is to move into a new house and receive a refrigerator that never worked from the start. I requested a replacement upon the first failure and was told that the policy is to repair before replace. How is that acceptable when the refrigerator was NEVER used?! I hope someone from Whirlpool actually reads this and does something to correct this because I cannot possibly rate a “brand new” refrigerator that never worked to begin with.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 5, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 587274.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
5
Runs quietly!
on August 30, 2024
Posted by: Mqlaws
from San Diego, CA
[This review was collected as part of a promotion.] When our new refrigerator was delivered less than a month ago, we were delighted.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Loud & hard to clean.
on August 28, 2024
Posted by: Steura
[This review was collected as part of a promotion.] It’s super loud. I literally woke up in the middle of the night to check where the (refrigerator) noise was coming from. I have a hard time cleaning the stainless steel, I have tried every product.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 29, 2024
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 585497.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 585497.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com