Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Average customer rating
3.5
(315 Reviews)
Rating breakdown 315 reviews
5 Stars
101
4 Stars
82
3 Stars
60
2 Stars
21
1 Star
51
61%of customers recommend this product.
(
147 out of
242)
Customer Reviews for Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Customer Rating
3
Disappointed with my refrigerator
on July 15, 2025
Posted by: Wants to love her frig.
[This review was collected as part of a promotion.] I bought this to go with the appliances in my new home. I am overall disappointed with my refrigerator. The motor runs all the time except when the door opens and it’s noisier than normal in my great room. There’s a problem with the fan that causes the divider between frig & freezer to heat up. The frig door swings open violently and ice gets stuck in the dispenser, then melts into black tray on door and when you open the door, water goes everywhere. And the freezer door has scratches on the upper right hand corner, probably when finish was applied but can’t be buffed out. Three service calls already and waiting on #4. It does keep the freezer food frozen and refrigerator food cold, so that’s something. Very disappointing.
Written by a customer while visiting whirlpool.com
Customer Rating
3
New refrigerator
on July 13, 2025
Posted by: Ricki
from Arizona
[This review was collected as part of a promotion.] Cannot turn the switch on or off for ice machine without pulling the ice container out somewhat. Cannot adjust the height of the shelves. Can't balance the refrigerator door so when it is opened, it won't swing open. Maintains cold tempurature.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Ice maker is great
on July 9, 2025
Posted by: Matt27
from Colorado
[This review was collected as part of a promotion.] Works great, the space could be bigger inside. Ice maker is great
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Nice looking but....
on July 9, 2025
Posted by: newhomeowner
from Conyers GA
[This review was collected as part of a promotion.] Can't really say I love my refregerator right now.
It is brand new and right out the box it has been making a loud noise.
Had to reach out. Someone is coming next week but at this point I want a new refrigerator.
It is brand new and right out the box it has been making a loud noise.
Had to reach out. Someone is coming next week but at this point I want a new refrigerator.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 9, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 749780
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 749780
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Don’t recommend
on July 4, 2025
Posted by: Alpa
[This review was collected as part of a promotion.] Has been making a loud buzzing noise since we got it and very difficult to clean exterior.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 7, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 748150
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 748150
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Very disappointed
on June 30, 2025
Posted by: Alice68
from Spartanburg, SC
[This review was collected as part of a promotion.] Brand new but doesn’t work. This was part of an incentive to buy a new home.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 3, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 745933
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
I like the look and size of the refrigerator.
on June 28, 2025
Posted by: Mimi
from Tennessee
[This review was collected as part of a promotion.] My refrigerator came with my newly built home I purchased a month ago.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Annoying buzzing sound
on June 24, 2025
Posted by: Robert
[This review was collected as part of a promotion.] Purchase this through the builder. There's an annoying buzzing sound. A technician came and is going to change the compressor hopefully that will work. If not, I want a replacement by e the whirlpool, or the builder toe brothersPurchase this through the builder. There's an annoying buzzing sound. A technician came and is going to change the compressor hopefully that will work. If not, I want a replacement by e the Whirlpool, or the builder Toll brothers.
Response from whirlpool.comBy Branded Team, Consumer Care, June 24, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 742500.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com