Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Average customer rating
3.5
(315 Reviews)
Rating breakdown 315 reviews
5 Stars
101
4 Stars
82
3 Stars
60
2 Stars
21
1 Star
51
61%of customers recommend this product.
(
147 out of
242)
Customer Reviews for Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Customer Rating
2
It’s ok
on August 3, 2026
Posted by: Deef2820
[This review was collected as part of a promotion.] I purchased a new home from a builder, and the refrigerator was provided to me. Well, I like whirlpool appliances, I do not like the side-by-side door refrigerator. I kept an open mind because it’s nice to have an icemaker and water dispenser on the front, but other than that, I dislike the refrigerator. You can’t fit a frozen pizza in the freezer. It’s so narrow. You can’t get one in there. In the refrigerator section it’s so narrow that you have to stack everything on the little narrow shelves. I prefer a refrigerator with a bottom freezer. The other thing is that this refrigerator supposed to be energy efficient but it seems like compressor or motor on the refrigerator is cycling constantly.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 5, 2026
Thank you for sharing your feedback with us. We truly value your review, and we are genuinely sorry to hear that the design of your refrigerator has been a source of disappointment. It is important to us that our appliances meet your expectations, and we appreciate the opportunity to help. If you have any further questions or concerns, please don't hesitate to connect with us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24431160.
We’re looking forward to hearing from you.
Marie Q.
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24431160.
We’re looking forward to hearing from you.
Marie Q.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Its okay i guess
on August 2, 2026
Posted by: Taydur
[This review was collected as part of a promotion.] The front door has rust spots already. And the ice gets stuck in the freezer door
I would recommend this to a friend!
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 4, 2026
We value your time and would like to look into the concerns with your Refrigerator.
We have a handy Owner Center that can help with information on rust causes and resolutions that can occur in your Refrigerator.
https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/French_Door_Bottom_Freezer_Refrigerator/Door_Concerns/Discoloration_and_Rust/Discoloration_and_Rust_on_Doors_-_Refrigerator
If the troubleshooting information does not resolve the issue, service is available through our website at https://service.whirlpool.com/
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24422822.
We’re looking forward to hearing from you.
Marie Q
We have a handy Owner Center that can help with information on rust causes and resolutions that can occur in your Refrigerator.
https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/French_Door_Bottom_Freezer_Refrigerator/Door_Concerns/Discoloration_and_Rust/Discoloration_and_Rust_on_Doors_-_Refrigerator
If the troubleshooting information does not resolve the issue, service is available through our website at https://service.whirlpool.com/
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24422822.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Too loud
on July 14, 2026
Posted by: Taco323
[This review was collected as part of a promotion.] It’s too small and the fan runs all the time. It’s so loud
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, July 21, 2026
Thank you for your review. We regret to hear that your Refrigerator design is not living up to your standards. If you have any questions or concerns with your Refrigerator, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24281555.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24281555.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
on July 10, 2026
Posted by: zxcvbn
[This review was collected as part of a promotion.] At this price range I thought the build quality would be better. The water coming out of the dispensor is not as cold as it was from our last Whirlpool refridgerator. The refridgerator door and the freezer door do not line up, even when adjusted as high as the door will go.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great
on July 7, 2026
Posted by: Goooood
[This review was collected as part of a promotion.] I think this brand of refrigerator is a very good choice. It has a modern design, works quietly, and keeps food fresh for a long time. The shelves are easy to organize, and the freezer provides plenty of storage space. It is also energy efficient, reliable, and offers excellent value for the price. I would definitely recommend it to others.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
icemaker
on June 30, 2026
Posted by: melissar
i have had my refrigerator since dec 2024. the icemaker drops ice on my floor after we have walked away and/or left the house. so, the ice melts on my hardwood floor, and seeps between the cracks. i have had a repairman out and he replaced the device in the door, but it does the exact same thing.
i hate this fridge.
i hate this fridge.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 2, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with the ice dispenser in your Whirlpool® Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 982192.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 982192.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very nice!
on March 23, 2026
Posted by: KAZIA
from Colorado
[This review was collected as part of a promotion.] Came with our new home. It’s perfect. All of our appliances are Whirlpool. It’s a brand we can trust.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Builder quality fridge at best
on March 22, 2026
Posted by: UndisclosedHero
from TX
[This review was collected as part of a promotion.] It’s cools but it is so basic and it is loud. I’ll be replacing asap.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 24, 2026
We value your time and would like to look into the noise concerns with your Refrigerator.
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 938290.
We’re looking forward to hearing from you.
Marie Q
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 938290.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com