Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Average customer rating
3.5
(315 Reviews)
Rating breakdown 315 reviews
5 Stars
101
4 Stars
82
3 Stars
60
2 Stars
21
1 Star
51
61%of customers recommend this product.
(
147 out of
242)
Customer Reviews for Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Customer Rating
1
Flawed design
on August 12, 2025
Posted by: Anne
from Tucson Az
[This review was collected as part of a promotion.] this was installed in a new home I purchased. The water spigot is set to far forward and leaks water down the front of the refrigerator. In addition, there is just a shallow tray to catch water from the ice dispenser. When you open the door, water splashes everywhere. There is no grate.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 13, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 766653
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Don't waste your money
on August 11, 2025
Posted by: Lance
[This review was collected as part of a promotion.] So noisy I can hear this stupid thing running in the basement across the house
Response from whirlpool.comBy Branded Team, Consumer Care, August 13, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6426fU9kG. If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6427fU9kH or Instagram http://spr.ly/6429fU9kJ. When responding, please include your contact information and reference Case # 766042
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6426fU9kG. If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6427fU9kH or Instagram http://spr.ly/6429fU9kJ. When responding, please include your contact information and reference Case # 766042
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Loving my new fridge!
on August 11, 2025
Posted by: Mary480
[This review was collected as part of a promotion.] Loving my new fridge! Freezer is a little smaller than my last one but getting used to the change. Ice maker and water in the door work well. Fridge keeps constant temperature. I’ve only had it a month but I’m happy with it so far.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Nice, but...
on August 8, 2025
Posted by: JWMDF
from Statesville, NC
[This review was collected as part of a promotion.] We never thought to confirm whether or not the shelves in the refrigerator were adjustable. Sadly, they are not... and there is barely a 7" height between the shelves. This will drastically change our food buying habits - instead of bulk and larger sizes, we will now have to buy smaller containers so they fit on the shelves.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
shiny junk..
on August 4, 2025
Posted by: paul
[This review was collected as part of a promotion.] i am an older person and have had many refridgerators...never have i had a refridgerator run almost all the time!....it is just a noisey piece of crap...i actually hope it breaks so i can get a refidgerator that is quiet...like the ones i have had in the past!!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 5, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 762081
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
So far so good!
on July 30, 2025
Posted by: Mary280
[This review was collected as part of a promotion.] We’ve had our Whirlpool for a week. So far it seems to be working well. A little noisy at times but tolerable. Ice maker is working well. It looks nice in the kitchen. Unfortunately, we had to wait several weeks with multiple delays to get the black unit that we wanted.
Still trying to determine best organization for fridge, i.e, where to place meats vs veg and fruits. We’ve previously had problems with another brand new fridge, still cautious but hopeful.
Still trying to determine best organization for fridge, i.e, where to place meats vs veg and fruits. We’ve previously had problems with another brand new fridge, still cautious but hopeful.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not impressed
on July 26, 2025
Posted by: Derek
from Lawrenceville, GA
[This review was collected as part of a promotion.] Refrigerator seems to be constantly running and humming.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 28, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 758084.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 758084.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
on July 17, 2025
Posted by: Yogi
[This review was collected as part of a promotion.] The bottom is coming apart. The leg piece on the left is bent.
Water drips from water dispenser
Written by a customer while visiting whirlpool.com