Customer reviews from whirlpool.com
Whirlpool - 36-inch Wide Side-by-Side Refrigerator - 25 cu. ft. - Monochromatic Stainless Steel
Average customer rating
3.5
(300 Reviews)
Rating breakdown 300 reviews
5 Stars
99
4 Stars
80
3 Stars
56
2 Stars
17
1 Star
48
62%of customers recommend this product.
(
143 out of
231)
Customer Reviews for Whirlpool - 36-inch Wide Side-by-Side Refrigerator - 25 cu. ft. - Monochromatic Stainless Steel
Customer Rating
3
Ok with some design flaws
on December 26, 2025
Posted by: Nabhab
from Colorado
[This review was collected as part of a promotion.] This refrigerator was installed in a New construction house that I bought. It would not have been a refrigerator. I would’ve picked if I’d taken time to look at it a bit more. Inside shelving is limited on how you can arrange the shelves. The tall shelf is at the very top which will hold your milk cartons. Having a limited ability to lift items, I found this extremely difficult to deal with. Also, the ice/water on the front of the refrigerator is poorly designed. It will only accommodate a small glass. To get the ice in a larger cup, you have to tip the glass and it quite often hits the water lever is depressed causing a huge mess. The freezer space is OK. All in all, this is a refrigerator that might be OK as a backup or a first refrigerator. It does have some poor design issues. Perhaps that’s why it was in a new construction home.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Dissatisfied
on December 30, 2025
Posted by: Winnyboo
[This review was collected as part of a promotion.] It’s been less than 2 months since I got the fridge and it’s functioning properly at all. I had a lot of veggies n other foods go bad. I hope they can sort it out soon
Response from whirlpool.comBy Branded Team, Consumer Care, January 6, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 891664
We’re looking forward to hearing from you.
Kari V.
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Door is a mess
on January 4, 2026
Posted by: JJ12
from Mesquite, NV
[This review was collected as part of a promotion.] The refrigerator door is a mess. Had it serviced and it still flings open. I'm going to call Whirlpool again and ask to have representative from Whirlpool come out and look at it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, January 7, 2026
Hello,
We value your time and would like to look into the concerns with your Refrigerator. A door, typically the freezer door, popping open slightly when another on the same unit is closed is often a normal occurrence caused by air pressure and displacement. Rapidly closing one door compresses the air inside, which escapes through the path of least resistance—often the seal of another lightly latched door. This force causes the second door to open briefly. This is more common with forceful closures and in modern, well-sealed appliances.
However, if the opening is excessive or happens with gentle closures, it may indicate a problem. Follow the troubleshooting steps below.Is the refrigerator leveled and properly aligned?
The appliance must be perfectly level side-to-side and front-to-back for proper sealing and door mechanics. An unlevel unit or misaligned doors can prevent a complete seal, making the door susceptible to air pressure.
Tips for Leveling and Alignment:
Utilize a Precision Level: Ensure the refrigerator is level, with the front ideally slightly higher (raked) to help the doors swing shut.
Consult Documentation: Use your Owner's Manual for specific instructions on adjusting the leveling legs and rollers.
Assess the Floor Surface: Check that the floor is level; use durable shims if necessary.
Check Door Hinge Alignment: Inspect hinges for loose screws and ensure doors are centered to prevent improper closing.
Is the gasket sealing correctly and consistently?
The door gasket, the flexible magnetic strip, is critical for maintaining an airtight seal. Dirt, dust, or food residue on the gasket or cabinet flange can weaken the magnetic attraction or prevent full compression, creating a weak point vulnerable to the pressure wave from closing the other door.
Tips for Gasket Maintenance:
Routine Inspection and Cleaning: Regularly inspect the entire gasket for debris.
Cleaning Procedure: Use a soft cloth, warm water, and mild detergent to gently wipe the gasket and the mating cabinet flange. Avoid harsh chemicals.
Restore Flexibility: Apply a light coat of food-grade mineral oil or a specialty conditioner to keep the material supple.
Test the Seal: Perform a "paper test" by closing the door on a thin strip of paper. Resistance when pulling it out indicates a good seal; if it slides out easily, the seal is weak. A torn or cracked gasket must be replaced.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 895432
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. A door, typically the freezer door, popping open slightly when another on the same unit is closed is often a normal occurrence caused by air pressure and displacement. Rapidly closing one door compresses the air inside, which escapes through the path of least resistance—often the seal of another lightly latched door. This force causes the second door to open briefly. This is more common with forceful closures and in modern, well-sealed appliances.
However, if the opening is excessive or happens with gentle closures, it may indicate a problem. Follow the troubleshooting steps below.Is the refrigerator leveled and properly aligned?
The appliance must be perfectly level side-to-side and front-to-back for proper sealing and door mechanics. An unlevel unit or misaligned doors can prevent a complete seal, making the door susceptible to air pressure.
Tips for Leveling and Alignment:
Utilize a Precision Level: Ensure the refrigerator is level, with the front ideally slightly higher (raked) to help the doors swing shut.
Consult Documentation: Use your Owner's Manual for specific instructions on adjusting the leveling legs and rollers.
Assess the Floor Surface: Check that the floor is level; use durable shims if necessary.
Check Door Hinge Alignment: Inspect hinges for loose screws and ensure doors are centered to prevent improper closing.
Is the gasket sealing correctly and consistently?
The door gasket, the flexible magnetic strip, is critical for maintaining an airtight seal. Dirt, dust, or food residue on the gasket or cabinet flange can weaken the magnetic attraction or prevent full compression, creating a weak point vulnerable to the pressure wave from closing the other door.
Tips for Gasket Maintenance:
Routine Inspection and Cleaning: Regularly inspect the entire gasket for debris.
Cleaning Procedure: Use a soft cloth, warm water, and mild detergent to gently wipe the gasket and the mating cabinet flange. Avoid harsh chemicals.
Restore Flexibility: Apply a light coat of food-grade mineral oil or a specialty conditioner to keep the material supple.
Test the Seal: Perform a "paper test" by closing the door on a thin strip of paper. Resistance when pulling it out indicates a good seal; if it slides out easily, the seal is weak. A torn or cracked gasket must be replaced.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 895432
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
love ice maker
on January 10, 2026
Posted by: choclitgirl
from charlotte nc
[This review was collected as part of a promotion.] this product came with my home its great works good
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com