Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Average customer rating
3.5
(315 Reviews)
Rating breakdown 315 reviews
5 Stars
101
4 Stars
82
3 Stars
60
2 Stars
21
1 Star
51
61%of customers recommend this product.
(
147 out of
242)
Customer Reviews for Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Customer Rating
2
Door is a mess
on January 4, 2026
Posted by: JJ12
from Mesquite, NV
[This review was collected as part of a promotion.] The refrigerator door is a mess. Had it serviced and it still flings open. I'm going to call Whirlpool again and ask to have representative from Whirlpool come out and look at it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, January 7, 2026
Hello,
We value your time and would like to look into the concerns with your Refrigerator. A door, typically the freezer door, popping open slightly when another on the same unit is closed is often a normal occurrence caused by air pressure and displacement. Rapidly closing one door compresses the air inside, which escapes through the path of least resistance—often the seal of another lightly latched door. This force causes the second door to open briefly. This is more common with forceful closures and in modern, well-sealed appliances.
However, if the opening is excessive or happens with gentle closures, it may indicate a problem. Follow the troubleshooting steps below.Is the refrigerator leveled and properly aligned?
The appliance must be perfectly level side-to-side and front-to-back for proper sealing and door mechanics. An unlevel unit or misaligned doors can prevent a complete seal, making the door susceptible to air pressure.
Tips for Leveling and Alignment:
Utilize a Precision Level: Ensure the refrigerator is level, with the front ideally slightly higher (raked) to help the doors swing shut.
Consult Documentation: Use your Owner's Manual for specific instructions on adjusting the leveling legs and rollers.
Assess the Floor Surface: Check that the floor is level; use durable shims if necessary.
Check Door Hinge Alignment: Inspect hinges for loose screws and ensure doors are centered to prevent improper closing.
Is the gasket sealing correctly and consistently?
The door gasket, the flexible magnetic strip, is critical for maintaining an airtight seal. Dirt, dust, or food residue on the gasket or cabinet flange can weaken the magnetic attraction or prevent full compression, creating a weak point vulnerable to the pressure wave from closing the other door.
Tips for Gasket Maintenance:
Routine Inspection and Cleaning: Regularly inspect the entire gasket for debris.
Cleaning Procedure: Use a soft cloth, warm water, and mild detergent to gently wipe the gasket and the mating cabinet flange. Avoid harsh chemicals.
Restore Flexibility: Apply a light coat of food-grade mineral oil or a specialty conditioner to keep the material supple.
Test the Seal: Perform a "paper test" by closing the door on a thin strip of paper. Resistance when pulling it out indicates a good seal; if it slides out easily, the seal is weak. A torn or cracked gasket must be replaced.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 895432
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. A door, typically the freezer door, popping open slightly when another on the same unit is closed is often a normal occurrence caused by air pressure and displacement. Rapidly closing one door compresses the air inside, which escapes through the path of least resistance—often the seal of another lightly latched door. This force causes the second door to open briefly. This is more common with forceful closures and in modern, well-sealed appliances.
However, if the opening is excessive or happens with gentle closures, it may indicate a problem. Follow the troubleshooting steps below.Is the refrigerator leveled and properly aligned?
The appliance must be perfectly level side-to-side and front-to-back for proper sealing and door mechanics. An unlevel unit or misaligned doors can prevent a complete seal, making the door susceptible to air pressure.
Tips for Leveling and Alignment:
Utilize a Precision Level: Ensure the refrigerator is level, with the front ideally slightly higher (raked) to help the doors swing shut.
Consult Documentation: Use your Owner's Manual for specific instructions on adjusting the leveling legs and rollers.
Assess the Floor Surface: Check that the floor is level; use durable shims if necessary.
Check Door Hinge Alignment: Inspect hinges for loose screws and ensure doors are centered to prevent improper closing.
Is the gasket sealing correctly and consistently?
The door gasket, the flexible magnetic strip, is critical for maintaining an airtight seal. Dirt, dust, or food residue on the gasket or cabinet flange can weaken the magnetic attraction or prevent full compression, creating a weak point vulnerable to the pressure wave from closing the other door.
Tips for Gasket Maintenance:
Routine Inspection and Cleaning: Regularly inspect the entire gasket for debris.
Cleaning Procedure: Use a soft cloth, warm water, and mild detergent to gently wipe the gasket and the mating cabinet flange. Avoid harsh chemicals.
Restore Flexibility: Apply a light coat of food-grade mineral oil or a specialty conditioner to keep the material supple.
Test the Seal: Perform a "paper test" by closing the door on a thin strip of paper. Resistance when pulling it out indicates a good seal; if it slides out easily, the seal is weak. A torn or cracked gasket must be replaced.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 895432
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
2
Dissatisfied
on December 30, 2025
Posted by: Winnyboo
[This review was collected as part of a promotion.] It’s been less than 2 months since I got the fridge and it’s functioning properly at all. I had a lot of veggies n other foods go bad. I hope they can sort it out soon
Response from whirlpool.comBy Branded Team, Consumer Care, January 6, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 891664
We’re looking forward to hearing from you.
Kari V.
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Ok with some design flaws
on December 26, 2025
Posted by: Nabhab
from Colorado
[This review was collected as part of a promotion.] This refrigerator was installed in a New construction house that I bought. It would not have been a refrigerator. I would’ve picked if I’d taken time to look at it a bit more. Inside shelving is limited on how you can arrange the shelves. The tall shelf is at the very top which will hold your milk cartons. Having a limited ability to lift items, I found this extremely difficult to deal with. Also, the ice/water on the front of the refrigerator is poorly designed. It will only accommodate a small glass. To get the ice in a larger cup, you have to tip the glass and it quite often hits the water lever is depressed causing a huge mess. The freezer space is OK. All in all, this is a refrigerator that might be OK as a backup or a first refrigerator. It does have some poor design issues. Perhaps that’s why it was in a new construction home.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on December 19, 2025
Posted by: Dove796
[This review was collected as part of a promotion.] Everything is fine. Wish the shelves on inside door were easier to move.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Loud and cheap
on December 19, 2025
Posted by: Human being
[This review was collected as part of a promotion.] Loud and froze up so it was replaced. Better but still noisy. So aMErika we built a refrigerator a 100 years ago that lasted over 30 to 40 years and this is who we are today. Engineers are either ignorant compared to the engineers of 1900s or they are willing to design garbage and rip people off then make great products or even good products. The aMErikan way so awesome lol
Whirlpool said they would send another warranty person out, but I’ve taken several days off and lost more money than this thing even worse so I probably won’t even proceed unless it gets worse pretty sad and pathetic
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, December 23, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 882544
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works well
on December 18, 2025
Posted by: new1
from Vail AZ, USA
[This review was collected as part of a promotion.] Though slightly smaller than my previous refrigerator the size works well for our needs. My only issue is with the ice maker jamming
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great features!
on December 15, 2025
Posted by: WTH5
[This review was collected as part of a promotion.] This appliance came with our new home purchase, we love the features on the refrigerator. The spacing inside is great and the ability to move shelves is definitely a plus!
Written by a customer while visiting whirlpool.com
Customer Rating
3
on December 2, 2025
Posted by: Bree
from Sherman Texas
[This review was collected as part of a promotion.] Don't like that the water and ice dispenser shoots water all over the floor if you move your cup too quickly and the ice maker is extremely loud.
Written by a customer while visiting whirlpool.com