Customer reviews from whirlpool.com
Whirlpool - 36-inch Wide Side-by-Side Refrigerator - 25 cu. ft. - Monochromatic Stainless Steel
Average customer rating
3.6
(292 Reviews)
Rating breakdown 292 reviews
5 Stars
98
4 Stars
77
3 Stars
55
2 Stars
15
1 Star
47
62%of customers recommend this product.
(
141 out of
226)
Customer Reviews for Whirlpool - 36-inch Wide Side-by-Side Refrigerator - 25 cu. ft. - Monochromatic Stainless Steel
Customer Rating
1
Broke after 10 months. Extremely poor warranty!
on March 15, 2023
Posted by: Disgruntled
from Raleigh, NC
Our fridge broke after 10 months - just stopped cooling and started making a popping noise. Whirlpool put us in touch with the only repair shop in town (we live in the Raleigh, NC area - not a small town!) and we waited for a week and a half for a repair man to come out. The compressor was dead and he said it might take weeks to order a compressor and come back out to replace it, but who can live without a fridge in the house for weeks? We have medication that must stay cool and we were tired of buying ice from the store every day. We ended up buying another fridge. We emailed Whirlpool to see if they can make good on this and were told we need to go through the steps suggested by the repair shop. Maybe one can live without a washer, dryer, microwave for weeks but a fridge should have a different priority. More than half of our food spoiled. We put all the freezer food in a friend’s freezer - another inconvenience. We will never buy another Whirlpool fridge nor ever pay for an extended warranty for fridge again. This was the manufacturer’s warranty but since the warranty does not guarantee speed of service, it’s just not worth it. Not for a fridge.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 16, 2023
Thank you for sharing your insights with us, Disgruntled. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 282949.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Water and ice dispenser
on April 1, 2023
Posted by: Tom C
from Sierra Vista Az
[This review was collected as part of a promotion.] Had this refrigerator for a mont now and am not happy with the water and ice dispenser. First the ice dispenser is too for in and not near enough room to get a cup in, water is outside edge and dribbles water down front and ice maker doesn’t fill bucket.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Nothing Special
on April 3, 2023
Posted by: chris23
from Frankford, DE
[This review was collected as part of a promotion.] This is the refrigerator that came with the new house I bought and I am replacing it. While it looks good, I find the side-by-side is challenging in terms of practicality. It's not that easy to find and access items inside. The water dispenser is a fairly narrow band and glasses tend to slip off it. Ice gets stuck in the chute which stays open as it melts. It's not unusual to hear a cube drop sometime later after it has melted to a smaller size. This refrigerator is going into my garage where it will serve as a backup and the dispenser won't be used.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Overall good
on April 13, 2023
Posted by: Sharon5
from Chandler,AZ
[This review was collected as part of a promotion.] I am overall pleased however the second drawer which you put veggies in keeps getting stuck when you open it😢
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Technology seems old
on April 19, 2023
Posted by: Tmmtx
from Texas
[This review was collected as part of a promotion.] Fridge makes several different noises for defrost stage and not sure what else that I don’t understand why at this stage of technology. Very noisy. I don’t remember my 20 plus year old fridge making any noise besides ice dumping and water filling the ice try. This is nice looking and so far keeping food cold.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good features
on April 25, 2023
Posted by: Suzie
from Fl
[This review was collected as part of a promotion.] Love the ice maker and drink dispenser. Ice doesn’t fall on the floor and water does not drip on the floor
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Average
on April 29, 2023
Posted by: Lattitude
from Panama City beach
[This review was collected as part of a promotion.] Constantly runs and is very loud. The ice dispenser bar is too close to the water dispenser bar. Ice cubes randomly spit out
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Rusted
on April 30, 2023
Posted by: Carol Llanes
from Florida, Wesley chapel
[This review was collected as part of a promotion.] Not even a month with my new fridge and is rusted inside. So sad and very disappointed, is my brand new house and see my new fridge like this!
I can’t believe it…
I can’t believe it…
Response from whirlpool.comBy Whirlpool Team, Consumer Care, May 2, 2023
Thank you for sharing your insights with us, Carol. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 313919.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com