Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator with Frameless Glass Shelves - Black
Average customer rating
3.5
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
101
4 Stars
82
3 Stars
60
2 Stars
23
1 Star
51
60%of customers recommend this product.
(
147 out of
243)
Customer Reviews for Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator with Frameless Glass Shelves - Black
Customer Rating
2
Not so good
on October 14, 2025
Posted by: Juze
from Clermont, FL
Noise vibration from the freezer compartment, water dispenser leaking or dripping, and the door opening too far and wide
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 15, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6426A0nAa or Direct Message on Instagram at http://spr.ly/6427A0nAx, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #821557.
We’re looking forward to hearing from you.
Jacob W
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com
Customer Rating
3
on October 10, 2025
Posted by: Big Silver
[This review was collected as part of a promotion.] We bought this fridge a month ago. It seems like water is sitting in the tube because every time we need some water we have to dump a few cups out first because of a nasty taste.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not the greatest
on October 4, 2025
Posted by: Jenfox68
[This review was collected as part of a promotion.] I find this refrigerator small, and it’s so hard to keep the outside clean.
Response from whirlpool.comBy Branded Team, Consumer Care, October 6, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator.
We have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. http://spr.ly/6424AoEgG
If you need additional assistance, we ask that you reach out to us directly via Facebook http://spr.ly/6427AoEgJ or Instagram http://spr.ly/6428AoEgK. When responding, please include your contact information and reference Case # 816863.
We’re looking forward to hearing from you.
Jacob W
We value your time and would like to look into the concerns with your Refrigerator.
We have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. http://spr.ly/6424AoEgG
If you need additional assistance, we ask that you reach out to us directly via Facebook http://spr.ly/6427AoEgJ or Instagram http://spr.ly/6428AoEgK. When responding, please include your contact information and reference Case # 816863.
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works as expected
on September 25, 2025
Posted by: Joben
[This review was collected as part of a promotion.] First unit had issues. Got it replaced and the new one is a little noisy but works fine.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Mostly Great
on September 23, 2025
Posted by: gvojtko
[This review was collected as part of a promotion.] Received unit with new home. Ice maker and water in the door are wonderful. Doors unfortunately do not line up, one appears to be mounted higher than the other. Probably something I can adjust myself, or with help, but I shouldn't need to.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Way too noisy
on September 22, 2025
Posted by: tiredRick
from Arizona
Very disappointed with the builder for putting this piece of crap in a brand new home. Such a shame as whirlpool use to make quality products. So noisy I woke up several times and finally shut the bedroom door but I still could hear it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 23, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #805608.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #805608.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Ice dispenser flawed
on September 19, 2025
Posted by: Flawed
[This review was collected as part of a promotion.] Water is constantly leaking from the dispenser tray
Written by a customer while visiting whirlpool.com
Customer Rating
2
Extremely Noisy
on September 13, 2025
Posted by: Paula Z
[This review was collected as part of a promotion.] This refrigerator came with my new home, and it’s extremely noisy. The motor makes a terrible sound while running, which is very disturbing. I would not recommend purchasing this model
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 15, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6423AP2NT . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6424AP2Np or Instagram http://spr.ly/6425AP2NV. When responding, please include your contact information and reference Case # 797291.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6423AP2NT . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6424AP2Np or Instagram http://spr.ly/6425AP2NV. When responding, please include your contact information and reference Case # 797291.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com