Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator with Frameless Glass Shelves - Black
Average customer rating
3.5
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
101
4 Stars
82
3 Stars
60
2 Stars
23
1 Star
51
60%of customers recommend this product.
(
147 out of
243)
Customer Reviews for Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator with Frameless Glass Shelves - Black
Customer Rating
2
Mala calidad de el producto
on September 4, 2026
Posted by: Grillo
El refrigerador lo compré hace un mes y ya no enfría , y pésimo servicio con la garantía no contestan
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not happy
on August 25, 2026
Posted by: Nanaf
[This review was collected as part of a promotion.] I had the refrigerator for less than a week and had to have it serviced already. The freezer worked fine but the refrigerator side was not cooling even when I set it to the highest setting. I ended up losing food that I purchased when I returned from vacation. Service man came out and told me he had to order a new board for the it! How is that possible if it’s brand new?
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 26, 2026
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the trouble you've experienced with your Whirlpool® Refrigerator needing a new control board. We completely understand how frustrating and disruptive an issue like this can be, and we sincerely apologize for the inconvenience and negative experience it has caused. Your satisfaction means a lot to us, and we are committed to making things right. Please feel free to reach out to us directly through any of the following options so we can assist you further:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24717125.
We truly appreciate your patience and look forward to helping you resolve this.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24717125.
We truly appreciate your patience and look forward to helping you resolve this.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
It’s ok
on August 3, 2026
Posted by: Deef2820
[This review was collected as part of a promotion.] I purchased a new home from a builder, and the refrigerator was provided to me. Well, I like whirlpool appliances, I do not like the side-by-side door refrigerator. I kept an open mind because it’s nice to have an icemaker and water dispenser on the front, but other than that, I dislike the refrigerator. You can’t fit a frozen pizza in the freezer. It’s so narrow. You can’t get one in there. In the refrigerator section it’s so narrow that you have to stack everything on the little narrow shelves. I prefer a refrigerator with a bottom freezer. The other thing is that this refrigerator supposed to be energy efficient but it seems like compressor or motor on the refrigerator is cycling constantly.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 5, 2026
Thank you for sharing your feedback with us. We truly value your review, and we are genuinely sorry to hear that the design of your refrigerator has been a source of disappointment. It is important to us that our appliances meet your expectations, and we appreciate the opportunity to help. If you have any further questions or concerns, please don't hesitate to connect with us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24431160.
We’re looking forward to hearing from you.
Marie Q.
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24431160.
We’re looking forward to hearing from you.
Marie Q.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Its okay i guess
on August 2, 2026
Posted by: Taydur
[This review was collected as part of a promotion.] The front door has rust spots already. And the ice gets stuck in the freezer door
I would recommend this to a friend!
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 4, 2026
We value your time and would like to look into the concerns with your Refrigerator.
We have a handy Owner Center that can help with information on rust causes and resolutions that can occur in your Refrigerator.
https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/French_Door_Bottom_Freezer_Refrigerator/Door_Concerns/Discoloration_and_Rust/Discoloration_and_Rust_on_Doors_-_Refrigerator
If the troubleshooting information does not resolve the issue, service is available through our website at https://service.whirlpool.com/
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24422822.
We’re looking forward to hearing from you.
Marie Q
We have a handy Owner Center that can help with information on rust causes and resolutions that can occur in your Refrigerator.
https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/French_Door_Bottom_Freezer_Refrigerator/Door_Concerns/Discoloration_and_Rust/Discoloration_and_Rust_on_Doors_-_Refrigerator
If the troubleshooting information does not resolve the issue, service is available through our website at https://service.whirlpool.com/
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24422822.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Too loud
on July 14, 2026
Posted by: Taco323
[This review was collected as part of a promotion.] It’s too small and the fan runs all the time. It’s so loud
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, July 21, 2026
Thank you for your review. We regret to hear that your Refrigerator design is not living up to your standards. If you have any questions or concerns with your Refrigerator, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24281555.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24281555.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
on July 10, 2026
Posted by: zxcvbn
[This review was collected as part of a promotion.] At this price range I thought the build quality would be better. The water coming out of the dispensor is not as cold as it was from our last Whirlpool refridgerator. The refridgerator door and the freezer door do not line up, even when adjusted as high as the door will go.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great
on July 7, 2026
Posted by: Goooood
[This review was collected as part of a promotion.] I think this brand of refrigerator is a very good choice. It has a modern design, works quietly, and keeps food fresh for a long time. The shelves are easy to organize, and the freezer provides plenty of storage space. It is also energy efficient, reliable, and offers excellent value for the price. I would definitely recommend it to others.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
icemaker
on June 30, 2026
Posted by: melissar
i have had my refrigerator since dec 2024. the icemaker drops ice on my floor after we have walked away and/or left the house. so, the ice melts on my hardwood floor, and seeps between the cracks. i have had a repairman out and he replaced the device in the door, but it does the exact same thing.
i hate this fridge.
i hate this fridge.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 2, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with the ice dispenser in your Whirlpool® Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 982192.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 982192.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com